Cancel SPRINT online
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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Sprint service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Sprint: Easy Method
What is Sprint
Overview
Sprint is a brand name used for multiple digital services, including Sprint.ly (a SaaS/productivity service) and Sprint AI (a consumer fitness app). Each product follows its own subscription and support practices.
Typical offerings
Sprint.ly provides account- and billing-based access to software tools on a subscription basis. Sprint AI offers subscription access to fitness content and app features on a recurring basis.
How to cancel Sprint
Cancel Sprint.ly (digital SaaS)
- Sign in to your Sprint.ly account.
- Open Billing Settings in your account menu.
- Click "Cancel Account" to stop future billing.
- Save any confirmation email or screenshot for your records.
Cancel Sprint AI (fitness app)
- Open the app or the account page used to subscribe.
- Follow the in-app or account settings option to cancel the subscription.
- If you subscribed via an app store (Apple/Google), cancel through your store subscription settings at least 24 hours before renewal.
- Keep the cancellation confirmation and check the next billing date to ensure it stopped.
What happens when you cancel
Access after cancelling
Cancellation stops future billing but does not immediately remove access. Your service remains active until the end of the current billing period.
Billing and account effects
No new charges will be made after cancellation takes effect. Existing charges for the current paid period remain valid and the service continues until that period ends.
Data and export
Export any personal or account data you need before the end of the paid period. Do not assume data will be retained indefinitely after subscription expiry.
Will I get a refund?
Official refund policies
Sprint.ly: All monthly and yearly payments are non-refundable. There are no refunds or credits for partial months, downgrades, or unused time.
Exceptions and dispute options
- Sprint AI: Refunds are not available under any circumstances per the stated policy.
- If you believe a billing error or unauthorised charge occurred, contact customer support and your payment provider promptly to request a review.
Sprint plans and pricing
Plans overview
The listed Sprint membership plans and typical prices (converted from Nigerian Naira) are shown below. Check your local store or account for final amounts and tax details.
Pricing notes
Prices shown use an approximate conversion (₦800 = €1). Local currency charges and app-store pricing may differ and include taxes or fees.
| Plan | Price | Period | Features |
|---|---|---|---|
| Sprint Membership - 1 Week | €1.75 | Weekly | Full access per week |
| Sprint Membership - 1 Month | €3.88 | Monthly | Full access per month |
| Sprint Membership - 6 Months | €20.25 | Six-monthly | Full access for six months |
Your consumer rights in Nigeria
Cancellation and refunds
Under the relevant consumer protection framework in Nigeria, you may cancel digital subscriptions but contractual terms control refunds. Sprint's stated policies do not provide pro-rata or full refunds for unused time.
How to escalate a dispute
- Contact Sprint customer support first and keep written records of all communications.
- If unresolved, you may file a complaint with the Federal Competition and Consumer Protection Commission (FCCPC) or pursue a chargeback through your bank/card issuer.
Customer experiences
Reported problems
Public reports and reviews include complaints about renewed contracts without clear consent, aggressive termination charges, and difficulty cancelling subscriptions.
Support-related feedback
Users have also raised issues with deceptive sales tactics, hidden fees, unauthorized charges, and non-responsive or poor customer support in some cases.
Documentation checklist
What to collect before you cancel
- Account email and username; subscription ID or order number.
- Recent billing receipts and the date of the next scheduled charge.
- Screenshots of subscription settings and cancellation screens.
What to keep for disputes
- All correspondence with customer support (emails, chat transcripts).
- Bank or card statements showing the charge in question.
- Any confirmation of cancellation from the service or app store.
Common mistakes
Missing the cancellation window
Many users fail to cancel at least 24 hours before a renewal and are charged for the next term. Always check the renewal date and cancel early.
Incorrect cancellation channel
Canceling through the wrong channel (for example, contacting support but not using the Billing Settings) can lead to continued billing. Use the specified account or app-store cancellation flow.
Assuming refunds will be given
Assuming you will automatically receive a refund is a frequent error. Sprint's policies state payments are non-refundable, so save confirmation and plan cancellations in advance.
Comparative recap
Quick product comparison
| Item | Sprint.ly (SaaS) | Sprint AI (Fitness App) |
|---|---|---|
| Cancellation method | Billing Settings → "Cancel Account" | In-app or app-store subscription cancellation |
| Effect of cancellation | Stops future billing; access until end of billing period | Stops future billing if cancelled before renewal; access until end of current subscription |
| Refund policy | All payments non-refundable | No refunds under any circumstances |
| Typical small-plan price | €1.75 per week (example) | €1.75 per week (equivalent membership) |
How to choose
Decide based on refund flexibility, cancellation ease, and how long you need access. Always read the specific product terms before subscribing.
After cancelling
Immediate steps
- Save the cancellation confirmation and take screenshots of the cancellation screen or email.
- Monitor your bank or card statement for any unexpected charges after cancellation.
Where to get help
- Contact Sprint customer support using the account support channel provided in your product.
- For unresolved disputes in Nigeria, consider filing with the FCCPC: https://fccpc.gov.ng.
- If you subscribed via Apple or Google, use their subscription support pages: Apple Support or Google Play Support.
Address
Corporate mailing address
Sprint Service Attn: Customer Service 6200 Sprint Pkwy Overland Park KS 66251 United States of America
How to use this address
If you send physical mail include your account details, full name, and contact email. Use tracked or registered post and keep proof of postage.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.