Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Starmaker service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Starmaker: Easy Method
What is Starmaker
Overview
Starmaker is a mobile app and social karaoke platform that lets users sing, record and share performances, join communities, and access premium features via subscriptions or in-app purchases.
The service is offered through mobile app stores and a web presence, with subscriptions typically managed by Apple (App Store) or Google (Google Play).
Main features
Users can sing solo or duet, use audio editing tools, purchase digital items (coins/gifts) and subscribe to Pro tiers for extra features such as ad-free listening and exclusive tracks.
Subscriptions and consumables are billed through the platform used to install the app (Apple/Google) or via web payment channels where available.
How to cancel Starmaker
Cancel via App Store (iOS)
- Open the Settings app on your iPhone or iPad and tap your name, then tap Subscriptions.
- Find the StarMaker subscription, tap it, and select Cancel Subscription.
- Confirm cancellation; subscription stays active until the end of the paid period.
Cancel via Google Play (Android)
- Open the Google Play Store app and tap your profile icon, then Payments & subscriptions → Subscriptions.
- Select StarMaker, then tap Cancel subscription and follow the prompts.
- Keep the confirmation email or screenshot for your records.
Cancel on Web / Other
- To terminate a service agreement on web or other channels, send a written notice to appsupport@starmakerstudios.com and delete the app.
- Stop using the service after sending your notice; StarMaker notes it does not handle refunds for web cancellations.
- Keep copies of the written notice and any replies from support.
What happens when you cancel
Access and features
After cancellation your active subscription benefits typically continue until the end of the current billing period.
When the paid period ends, premium features such as ad-free listening, exclusive tracks, and visibility boosts will revert to the free tier.
Renewal and data
Auto-renewal is stopped when you cancel a subscription via the App Store or Google Play; you will not be charged at the next renewal date.
Your account, recordings and profile data usually remain unless you request account deletion; cancelling a subscription rarely deletes account content.
Will I get a refund?
App Store & Google Play subscriptions
StarMaker directs all subscription refund requests to the platform providers. For iOS, request refunds from Apple. For Android, request refunds from Google Play.
- StarMaker disclaims liability for refunds of App Store / Google Play subscriptions.
- Use Apple or Google’s official refund request pages and include transaction details.
Web & other purchases
For web-based cancellations StarMaker’s terms state termination is possible by written notice but do not guarantee refunds.
Some unrelated non-subscription activities (example: certain student activity entries) may allow refunds only for unintentional duplicate entries if claimed within 15 days; other fees are typically nonrefundable.
Starmaker plans and pricing
Subscription options
Below are standard StarMaker Pro subscription examples shown in EUR based on available rates. Local prices in Nigeria may vary with exchange rates and app store pricing.
Notes on pricing
Prices reflect standard Pro subscription rates converted to EUR as of mid-January 2026. Consumable bundles (coins/gifts) are sold separately and are not included below.
| Plan | Price (EUR) | Period | Features |
|---|---|---|---|
| StarMaker Pro (1 Week) | €6.89 | Weekly | Ad-free, exclusive tracks, audio editor, visibility boost |
| StarMaker Pro (1 Month) | €13.02 | Monthly | Ad-free, exclusive tracks, audio editor, visibility boost |
| StarMaker Pro (1 Year) | €51.69 | Annual | Ad-free, exclusive tracks, audio editor, visibility boost |
Your consumer rights in Nigeria
Relevant law
In Nigeria, consumer protection is overseen by the Federal Competition and Consumer Protection Commission (FCCPC) under the Competition and Consumer Protection Act.
The Act addresses unfair commercial practices and misleading claims, but specific digital-subscription cooling-off rights are not explicitly guaranteed by StarMaker’s terms.
Practical steps for Nigerian users
- Request refunds or disputes through Apple or Google for store-managed subscriptions.
- Contact your payment provider or bank to ask about chargebacks if you believe a charge is wrongful.
- File a complaint with the FCCPC (fccpc.gov.ng) if you suspect unfair practice or misleading terms.
- Keep all receipts, screenshots and correspondence as evidence for disputes or official complaints.
Customer experiences
Positive feedback
Some users, including professional singers, report enjoying the platform’s features and community aspects for performance and exposure.
Positive reviews exist but are less prominent in aggregated reviews compared with critical feedback.
Negative feedback
Common complaints include account bans without clear explanations, slow or unresponsive support, and opaque moderation decisions.
Users have also reported concerns about fake engagement (bots), pressure to spend on in-app purchases, and limited refund recourse for subscriptions.
Documentation checklist
Receipt and transaction details
- App Store or Google Play transaction ID and receipt email.
- Payment method statement (bank card or PayPal) showing the charge.
Support and communications
- Copy of any written cancellation request sent to appsupport@starmakerstudios.com (keep replies).
- Screenshots of subscription status, app settings, and any error messages or bans.
- Date-stamped screenshots showing attempts to contact support or platform refund forms.
Common mistakes
Using the wrong cancellation channel
Many users try to cancel subscriptions inside the app or by emailing the developer while their subscription is billed by Apple or Google.
Always cancel through the store that billed you (App Store or Google Play) to stop auto-renewal.
Assuming automatic refunds
Cancelling a subscription does not automatically trigger a refund; refunds must be requested from the billing platform.
Expecting StarMaker to issue refunds for store-managed subscriptions can delay resolution; follow Apple/Google refund processes first.
Comparative recap
Quick comparison
| Method | How to cancel | Who handles refunds | Contact |
|---|---|---|---|
| App Store (iOS) | Cancel via iPhone Settings → Subscriptions | Apple | Apple refund page |
| Google Play (Android) | Cancel via Google Play → Subscriptions | Google Play refunds | |
| Web / Other | Send written notice to appsupport@starmakerstudios.com and delete the app | StarMaker disclaims refunds; handled case-by-case | appsupport@starmakerstudios.com |
How to choose
If your subscription was billed by Apple or Google, start with the relevant store’s cancellation and refund process for the fastest outcome.
Use the web/email route when your purchase was made directly on a StarMaker web page, but be prepared that refunds are not guaranteed.
After cancelling
What to monitor
Check your bank or card statement at the next renewal date to confirm no new charges were applied.
Keep copies of cancellation confirmations and monitor your account to ensure premium features end only after the paid period.
Useful links
- Apple subscription and refunds
- Google Play subscription and refunds
- appsupport@starmakerstudios.com (StarMaker support)
- Federal Competition & Consumer Protection Commission (Nigeria)
Address
Corporate address
StarMaker Interactive Inc. (developer contact address from public filings):
520 HAMPSHIRE ST. #202, SAN FRANCISCO, CALIFORNIA, 94110
Support email
Primary support contact for account termination and service notices:
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.