Cancellation service #1 in Canada
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Superdrug Mobile service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Superdrug Mobile: Easy Method
What is Superdrug Mobile
Overview
Superdrug Mobile is a mobile virtual network operator brand associated with Superdrug, offering pay-monthly and SIM-only plans marketed through Superdrug channels.
Services are sold via Superdrug's website, marketplace sellers, and app stores; contractual and cancellation rules follow channel-specific terms and Superdrug's general policies.
How it is offered
Plans and SIMs are typically supplied online and activated on third-party networks; some sales may be via marketplace sellers who set their own terms.
Superdrug’s publicly available terms reflect UK consumer regulations and do not show specific Nigeria-tailored terms.
How to cancel Superdrug Mobile
Cancel website or direct orders
- Before dispatch: Contact Superdrug customer support (live chat, phone, or written notice) to cancel prior to shipping.
- After receipt: Use Superdrug’s returns/cancellation process within the stated period on the order page or returns policy.
- You may also give written notice by post to the address below if you prefer postal cancellation.
Cancel Marketplace or app subscriptions
- Marketplace items: Contact the third‑party Seller via your customer account or the order confirmation email; Superdrug does not process marketplace cancellations for you.
- App subscriptions: Manage and cancel recurring subscriptions through your Apple ID (App Store) or Google Play account settings where applicable.
What happens when you cancel
Service access and SIMs
Once cancellation is confirmed, active service may stop immediately or at the end of the billing period depending on the plan and channel.
If you return an unused SIM, it may be cancelled and made inactive; keep proof of deactivation if needed.
Renewals and data
Recurring plans or subscriptions should be ended via the billing provider (Superdrug, Apple, or Google) to prevent renewal.
Unused data, credits or rollovers are generally not refundable; check the specific plan terms for allowances and rollover rules.
Will I get a refund?
Standard refund timing
Superdrug generally issues refunds to the original payment method within 14 days of receiving returned products or receiving evidence of return.
If a product was cancelled before dispatch, refunds are normally processed within 14 days of cancellation.
Exceptions and statutory rights
Certain items are excluded from normal cancellation/refund rights: medicines, perishable goods, personalised items, and sealed hygiene-sensitive goods once unsealed.
Superdrug’s published policies reference UK statutory rights (e.g., a 14-calendar-day cancellation window under Consumer Contracts Regulations), so local exceptions may apply.
Superdrug Mobile plans and pricing
Available UK-derived plans
Below are representative prices converted to EUR from Superdrug’s UK plans. No Nigeria-specific pricing is publicly published.
Notes on currency and availability
Prices shown were converted using an average exchange rate and are indicative only; final pricing may differ at purchase.
| Plan | Price (EUR) | Period | Key features |
|---|---|---|---|
| 5 GB | €11.52 | Monthly | 5 GB data, unlimited UK calls & texts, data rollover, EU roaming inclusive |
| 15 GB | €17.29 | Monthly | 15 GB data, unlimited UK calls & texts, data rollover, EU roaming inclusive |
| 20 GB | €20.74 | Monthly | 20 GB data, unlimited UK calls & texts, data rollover, EU roaming inclusive |
| Unlimited data | €23.05 | Monthly | Unlimited data, unlimited UK calls & texts, no data caps, EU roaming inclusive |
Your consumer rights in Nigeria
What Superdrug states
Superdrug’s publicly available terms are written under UK law (Consumer Contracts Regulations and Consumer Rights Act) and do not show specific changes for Nigeria.
This means the contract you accept may reference UK rights rather than Nigerian consumer statutes.
Advice for Nigerian consumers
Nigerian consumers should verify local consumer protection rules that might apply to purchases made from abroad or through international websites.
If in doubt, seek local consumer advice, contact your payment provider for chargeback options, or request written confirmation from Superdrug about applicable law.
Customer experiences
Positive feedback
Many customers praise Superdrug Mobile’s customer service for being polite, helpful and responsive via live chat and support channels.
Reviewers frequently mention specific support staff by name and appreciate speaking to real people rather than automated systems.
Negative feedback
Some users report network issues such as lack of signal, roaming failures, or SIM activation problems, occasionally unresolved after support contact.
A minority note compatibility problems with older devices or provisioning issues that required extended support to address.
Documentation checklist
Essential items to have ready
- Order number and date (from confirmation email or account).
- Name, billing details and the mobile number or SIM ICCID if assigned.
- Proof of purchase (receipt, payment confirmation) and product condition photos if returning goods.
Helpful supporting documents
- Evidence of cancellation request (chat transcript, email, or written notice).
- Tracking/return shipment proof for physical returns.
- Any correspondence with the Seller for marketplace orders.
Common mistakes
Missing the correct cancellation channel
Customers sometimes contact Superdrug for cancellations that must be handled by the marketplace Seller or by Apple/Google for app subscriptions.
Always check whether your purchase is a marketplace item or an app subscription before cancelling.
Not keeping proof
Failing to keep order confirmations, return tracking, or chat transcripts can delay refunds and dispute resolution.
Always save screenshots or emails that show cancellation confirmations and dates.
Comparative recap
Quick comparison by order type
The table below summarises cancellation routes, refund timing and notable exclusions for different purchase channels.
How to use this recap
Use the relevant row to follow the correct cancellation path and expected refund timeframe.
| Order type | How to cancel | Refund timing | Notable exceptions / notes |
|---|---|---|---|
| Website / direct order | Contact Superdrug support or send written notice; cancel before dispatch or follow returns policy after receipt. | Refunds usually within 14 days after return received or 14 days after cancellation if undispached. | Superdrug allows cancellations before dispatch and up to 28 days after receipt for some items; medicines and sealed hygiene items excluded. |
| Marketplace order | Contact the third‑party Seller via your account or confirmation email. | Seller-dependent; Superdrug does not process marketplace cancellations for you. | Follow Seller’s terms; Superdrug’s marketplace terms apply and may differ. |
| App Store / Google Play | Cancel subscriptions in your Apple ID or Google Play account settings. | Refunds and billing adjustments handled by Apple/Google per their policies. | No separate Superdrug public policy for app stores; manage via platform. |
| In-store (if applicable) | Follow the in-store returns and cancellation process or request written confirmation. | Timing may follow Superdrug in-store policy; ask staff for details. | Store policies may differ from online terms; obtain receipts and staff contact details. |
After cancelling
What to do immediately
Keep confirmation of cancellation, return tracking and any refund receipts until the refund posts to your account.
If service continues to bill, contact your payment provider and provide cancellation evidence to dispute any unwanted charges.
Useful links and contacts
- Superdrug returns & cancellations policy
- Superdrug Marketplace terms
- Manage subscriptions on Apple (Apple support)
- Manage subscriptions on Google Play (Google support)
Address
Postal cancellations and written notices
If you choose to send written cancellation by post, address correspondence to the Superdrug Customer Team at the address below.
Contact address
The Superdrug Customer Team
51 Sydenham Road, Croydon, Surrey, CR0 2EU
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.