Cancel UFONE online
Cancellation service #1 in Nigeria
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Ufone service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Ufone: Easy Method
What is Ufone
Overview
Ufone is a mobile network operator that offers voice, data, and value-added services such as UArena, UCloud, Kidjo and Busuu subscriptions.
Why a cancellation guide matters
Subscriptions and add-on services may renew automatically and charge your account unless explicitly cancelled.
This guide explains how to cancel common Ufone services, what to expect, and your options if you need a refund or further help.
How to cancel Ufone
Cancel UArena
- Do not assume uninstalling the UArena app cancels the subscription - it does not.
- Open the UArena subscription settings (in-app or via the subscription management page) and follow the explicit "Cancel subscription" option.
- If you cannot cancel in-app, contact Ufone support (see Address section) and request explicit cancellation in writing.
Cancel UCloud and other services
- For UCloud: unsubscribe via the UCloud mobile apps or via the UCloud website following their unsubscribe flow.
- For other value-added services: check the service’s terms or the Ufone account/subscription portal and select the service to cancel, or contact support to request cancellation.
- Keep confirmation (screenshot or reference number) of any cancellation request for records.
What happens when you cancel
Access and account effects
After successful cancellation, access to the cancelled service or premium features typically ends either immediately or at the end of the current billing/validity period.
Automatic renewal and charges
Cancellation stops future automatic renewals but generally does not reverse past charges unless a refund is approved.
Always check the cancellation confirmation to verify the effective date and whether remaining validity is retained or removed.
Will I get a refund?
General refund policy
Ufone’s Code of Commercial Practice indicates a "Refund of Amount" resolution timeline of within 15 days for eligible cases.
Eligibility depends on the reason for refund and service terms; keep records and proof for any claim.
Service‑specific exceptions
- Kidjo and Busuu: payments are final and non‑refundable except in verified duplicate billing errors.
- Duplicate billing or confirmed billing errors may be eligible for refund following investigation.
- If a refund is approved, expect the resolution within the timelines published in Ufone’s Code of Commercial Practice.
Ufone plans and pricing
Summary
Detailed plan and pricing information is managed on Ufone’s official site and respective service pages.
Representative pricing table
| Service | Plans / Price | Billing Frequency |
|---|---|---|
| UArena | Varies | Varies |
| UCloud | Varies | Varies |
| Kidjo / Busuu | Varies | Varies |
Your consumer rights in Nigeria
Practical guidance
Local consumer protection laws and agencies in Nigeria govern refunds, unfair billing, and dispute resolution.
If you are in Nigeria, check your national consumer protection body for complaint procedures and protections.
Ufone’s published protections
- Ufone’s Code of Commercial Practice contains timelines for complaint resolution (e.g., refunds within 15 days, billing issues within 7 days, VAS inquiries within 1 day, fault disruptions within 48 hours).
- Sale returns and security deposit returns are processed at service centres with biometric verification and timelines published in the Code.
Customer experiences
Reported negative experiences
- Online reviews show complaints about recurring poor internet speed and unreliable connectivity.
- There are multiple reports of hidden or involuntary subscriptions charging balances without clear consent.
- Some users report slow or unresolved responses from customer support and low resolution rates on third‑party complaint sites.
What this means for you
Keep clear documentation (screenshots, SMS confirmations, transaction records) and follow the documented cancellation paths to reduce dispute risk.
If a first attempt fails, escalate with written requests and retain all reference numbers for follow up or regulatory complaint.
Documentation checklist
Identity and account details
- Registered mobile number and account username.
- Valid ID used for the account (if required by support or service centre).
Transaction and cancellation evidence
- Purchase receipts, SMS confirmations, transaction IDs or bank records.
- Screenshots of subscription pages, cancellation attempts, and any confirmation messages.
- Written correspondence with Ufone (email, chat transcripts) and complaint reference numbers.
Common mistakes
Assuming uninstall equals cancel
A frequent error is uninstalling the service app (for example UArena) while the subscription continues to bill.
Always use the subscription cancellation function or request written cancellation from Ufone.
Not keeping proof of cancellation
Failing to save confirmation messages or transaction records makes disputes harder to resolve.
Capture screenshots and request a written reference number for any cancellation or refund request.
Comparative recap
At-a-glance comparison
| Service | How to cancel | Refund likelihood | Key note |
|---|---|---|---|
| UArena | Use in-app subscription settings or request written cancellation | Possible if billing error; routine charges are generally non‑refundable | Uninstalling app does NOT cancel subscription |
| UCloud | Unsubscribe via UCloud apps or website | Depends on terms; check Code of Commercial Practice | Self‑service unsubscribe available |
| Kidjo / Busuu | Follow service-specific unsubscribe flow or contact support | Payments are final except verified duplicate billing | Strict non‑refund policy in normal cases |
How to use this table
Use the table to choose the correct cancellation path and to set realistic expectations about refunds.
When in doubt, capture proof and escalate in writing to preserve your rights.
After cancelling
Confirmations and monitoring
Check for an official cancellation confirmation and monitor your account for any further charges for at least one billing cycle.
If you still see charges, use your saved documentation and contact Ufone support immediately.
Helpful links
- UArena (Ufone) - service page
- UCloud (Ufone) - service page
- Kidjo terms (Ufone) - payments & refund terms
- Ufone Code of Commercial Practice
- Trustpilot reviews for Ufone
- ComplaintsBoard - Ufone complaints
- Reddit discussions mentioning Ufone
Address
Written correspondence
Send written requests, complaints or cancellation notices via mail to PO BOX # 3333 as noted in Ufone correspondence guidance.
Other contact channels
You can also contact Ufone via the contact options on their official website for email, fax or online support; keep copies of all written communication.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.