Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Visible service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Visible: Easy Method
What is Visible
Overview
Visible is a U.S.-based prepaid mobile service provider offering unlimited plans and eSIM/data options through digital channels. Their terms and customer-facing policies are written for U.S. service and billing.
How it applies in Nigeria
Visible does not publish Nigeria-specific terms; some users access eSIM and data services for Nigeria via third-party providers. Nigerian users should treat Visible as a U.S.-focused prepaid provider when relying on its published policies.
How to cancel Visible
Cancel inside the Visible app (recommended)
- Open the Visible app and tap Profile.
- Go to My Account → Manage my membership → Cancel membership.
- Confirm cancellation; this turns auto‑renew off but keeps service until the end of the current billing cycle.
Cancel via app store or by porting out
- App Store / Google Play: cancel the subscription through your Apple or Google account subscription settings.
- Porting number: initiate a port-out to another carrier (web or carrier) - porting out will automatically cancel Visible service.
- Note: refunds are not offered by Visible for remaining prepaid service; refunds from Apple/Google follow their own policies.
What happens when you cancel
Service access and end date
When you cancel in the Visible app, auto-renew is turned off and your membership remains active until the end of the current billing period.
After the billing period ends, your service will stop and you will lose access to any included data, text and voice tied to that billing period.
Number porting and continuity
If you port your number out, Visible is automatically cancelled at the time the number transfers to the new carrier.
Porting may cause temporary service interruption; plan for downtime and confirm completion with the gaining carrier.
Will I get a refund?
Visible refund policy
Visible is prepaid: once service is activated or any data/text/voice is used no refunds are granted for that service period.
This applies to monthly and annual plans once usage or activation has occurred.
Exceptions and device returns
- Device returns: Visible may accept returns of devices (e.g., phones) within 14 days if conditions are met, with refund to the original payment method.
- Store refunds: If you subscribed via Apple or Google, refund eligibility is subject to Apple/Google policies, not Visible’s no‑refund rule.
- Reports: customer reports indicate difficulties obtaining refunds or returns in some cases; results can vary.
Visible plans and pricing
Example plans covering Nigeria via eSIM/data providers
Below are example EUR-priced plans from eSIM/data providers that offer service in Nigeria. These are not Visible-specific Nigeria prices.
Notes about the table
These example plans are indicative and sourced from third‑party eSIM providers; Visible did not publish EUR/Nigeria pricing in the sources used.
| Plan | Price | Period | Features |
|---|---|---|---|
| GoMoWorld 12 GB / 30 Days | €10.99 | Monthly | Mobile data via eSIM in Nigeria |
| GoMoWorld 30 GB / 30 Days | €19.99 | Monthly | Mobile data via eSIM in Nigeria |
| GoMoWorld 57 GB / 30 Days | €29.99 | Monthly | Mobile data via eSIM in Nigeria |
| RBM (Red Bull Mobile) data | Approx. €4 per GB (e.g. 7 GB = €28) | Monthly | Mobile data via eSIM in Nigeria |
| Dent eSIM 10 GB / 7 Days | €16.93 | Weekly | Mobile data via eSIM in Nigeria |
Your consumer rights in Nigeria
How Visible’s terms relate to Nigerian law
Visible’s official terms are U.S.-focused and do not reference Nigerian statutory consumer protections.
Nigerian consumers should not assume Visible’s contractual disclaimers override local mandatory protections without legal review.
Practical steps for Nigerian consumers
- Consult the Federal Competition and Consumer Protection Commission (FCCPC) or a local legal adviser about cooling-off periods and refund rights.
- Keep records of purchases, activation, and communications to support any local complaints or claims.
Customer experiences
Positive experiences
- Many users report affordability and savings versus legacy carriers.
- Some customers praise easy onboarding and smooth porting in individual cases.
- Users value unlimited data/hotspot and generally reliable service where coverage is good.
Negative experiences
- Frequent complaints about limited or slow customer support and lack of live help.
- Connectivity and coverage problems reported in some locations despite nearby towers.
- Multiple reports of difficulties cancelling, porting, or obtaining refunds.
Documentation checklist
Before cancelling or requesting refunds
- Account email and password or account ID used with Visible.
- Phone number and IMEI associated with the account.
- Order number and receipt for any device purchases.
For porting or disputes
- Porting account number / PAC / PIN provided by Visible (if applicable).
- Screenshots of cancellation confirmations, billing charge dates, and app settings.
- Correspondence with Visible support and any ticket numbers.
Common mistakes
Assuming refunds are available
A common error is expecting a pro-rated refund after cancelling mid-cycle. Visible’s policy is prepaid: once service is used or activated, refunds are generally not provided.
Users who purchased via Apple/Google may think Visible handles refunds; instead those refunds follow store policies.
Porting and cancellation misunderstandings
Some customers try to cancel in the store instead of porting, causing delays or loss of number. Porting out automatically cancels Visible service, but you must follow the gaining carrier’s steps.
Another mistake is not documenting cancellation confirmations; lack of proof complicates disputes.
Comparative recap
Quick comparison
The table below contrasts Visible’s key policies with typical eSIM/data provider options for Nigeria and highlights practical notes.
How to use this recap
Use the table to decide if Visible’s prepaid model or a local/eSIM provider better fits your needs for refunds, support and local coverage.
| Item | Visible (U.S.-focused) | eSIM / Data providers for Nigeria (examples) | Notes |
|---|---|---|---|
| Cancellation method | In-app cancellation; port-out cancels automatically | Store or provider portal cancellation; varies by vendor | In-app is straightforward; store subscriptions require Apple/Google steps |
| Refunds | No refunds after activation/use; device returns may be allowed within 14 days | Refund policies vary by provider; some offer short cooling-off periods | Check the seller’s return policy and store (Apple/Google) rules |
| Pricing visibility for Nigeria | Visible has no published Nigeria-specific EUR prices in sources used | eSIM providers list EUR pricing for Nigeria (examples available) | Compare real-time prices on eSIM vendor sites before buying |
| Customer support | Mostly digital support; reported slow response and limited live help | Support quality varies; some vendors offer chat or local support | Support responsiveness can be decisive for cross-border users |
After cancelling
Immediate steps
- Save cancellation confirmation screenshots or emails from the Visible app.
- If porting, confirm completion with the gaining carrier and test calls/data.
Helpful links and next steps
- Visible Help Center - account, cancellation and device return guidance.
- Apple: cancel subscriptions - if you subscribed via Apple.
- Google Play: cancel subscriptions - if you subscribed via Google Play.
- Federal Competition and Consumer Protection Commission (FCCPC) - Nigerian consumer rights guidance.
Address
Main contact address
Visible Value Chain contact page lists a local address for Nigeria contacts:
11 Nelson Nweke Str., Magodo GRA Phase II, Lagos, Nigeria
Notes on contacting
Use the address for local correspondence but rely on the Visible app or online support for account actions.
Keep copies of any mailed correspondence and timestamps of electronic communications for dispute purposes.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.