Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Voxi service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Voxi: Easy Method
What is VOXI
Overview
VOXI is a mobile virtual network operator brand associated with Vodafone offering flexible, no-fixed-contract mobile plans focused on social data and monthly bundles. It is primarily a UK-targeted service with online account management and monthly renewals.
Who typically uses VOXI
VOXI is aimed at customers who want month-to-month plans, unlimited social media usage options, and simple online management. In Nigeria, VOXI products may appear via third-party importers or travellers using UK SIMs.
How to cancel VOXI
Cancel via app or web
- Log in to your VOXI account (app or web).
- Go to Plans → Stop plan to cancel a web-managed plan.
- Service continues until the end of the current 30‑day cycle; no further billing after that cycle ends.
- See a step summary at Postclic guide.
Cancel using PAC / STAC (number porting)
- Request a PAC to keep your number, or a STAC to give the number up.
- Obtain the code by logging in, calling the VOXI PAC line (for example 08080057449), or texting the short codes 65075 / 75075.
- Once the PAC/STAC is used for porting, the VOXI agreement ends when the port completes.
- Overview reference: DoNotPay.
Subscriptions through Apple / Google
- If your VOXI plan is billed through Apple App Store or Google Play, you must cancel via Apple/Google directly.
- Web or VOXI app cancellation does not stop App Store / Play billing - cancel from your Apple ID or Google Play subscriptions area.
- Follow Apple/Google’s subscription cancellation flows to avoid further charges.
What happens when you cancel
Access and service end
For web/app cancellations the service normally remains active until the end of the current 30‑day cycle, giving you access for the rest of that period.
When you use a PAC/STAC and transfer your number, the VOXI contract usually ends when the port is completed.
Renewal and billing
No further billing will occur after a successful web/app cancellation at the end of the billing cycle.
Subscriptions billed through Apple/Google follow those platforms’ renewal rules, so cancelling there stops future renewals per their schedules.
Will I get a refund?
VOXI policy on unused credit and bundles
- You may request a refund via webchat within 60 days after your agreement ends for unused credit or wholly unused, unexpired bundles purchased on or after 17 December 2021.
- Refunds are subject to an administrative fee of 5% up to a maximum of £5.
- Policy reference: VOXI refund policy (document).
Refunds and goods (handsets)
- There is a 14‑day change‑of‑mind cooling‑off period for goods bought online; you can return within 14 days for a refund.
- Faulty devices may be exchanged or refunded: exchanges are typically available within 30 days; repairs or replacements may apply after that.
- See a practical explainer: DoNotPay on VOXI refunds.
VOXI plans and pricing
Available plans (example import prices)
| Plan | Price | Period | Features |
|---|---|---|---|
| VOXI £10 monthly plan (imported via Ubuy Nigeria) | ≈ €80.42 | Monthly | Unlimited social media, calls, texts (UK plan) |
| VOXI 300 GB Pay‑As‑You‑Go SIM (imported via Ubuy Nigeria) | ≈ €144.82 | 30‑day | 300 GB data (UK PAYG plan) |
Notes on pricing
These are third‑party imported prices (Ubuy Nigeria) for UK VOXI SIM plans and may include importer margins and currency conversion.
VOXI does not publish official Nigeria‑based EUR pricing; local availability and pricing may differ.
Your consumer rights in Nigeria
Local consumer protection overview
Nigerian consumer protection is governed by laws and regulators such as the Federal Competition and Consumer Protection Act and agencies like the FCCPC and the Nigerian Communications Commission (NCC).
These bodies handle complaints about unfair contract terms, faulty goods, and misleading practices; contact them for formal disputes.
When UK rules might apply
If you purchased VOXI from a UK seller under UK terms, some UK protections (for example a 14‑day online “change of mind” right) may apply depending on the contract and place of sale.
If in doubt, preserve evidence and seek advice from the seller, the FCCPC, the NCC, or legal counsel about cross‑border purchases and applicable law.
Customer experiences
Positive reports
Some customers report straightforward cancellation via the VOXI app or web and appreciate the monthly flexibility of the plans.
These experiences note simple “stop plan” flows that end future billing at the cycle finish. See a user summary: Postclic.
Negative reports
Common complaints include slow or unhelpful customer service, long webchat delays, and difficulties getting timely responses.
Other problems reported: activation/delivery issues, SIM delivery delays, porting failures, incorrect billing, disappearing data, and confusing usage accounting (see user reports on Reddit).
Documentation checklist
Essential items
- Account username/email and VOXI phone number or SIM details.
- Order number, purchase date, and proof of payment or receipt.
- PAC or STAC code if you requested number porting.
Helpful supporting items
- Screenshots or transcripts of webchat or support interactions.
- IMEI and fault reports for handsets; photos showing defects.
- Details of unused bundles or remaining credit for refund requests.
Common mistakes
Typical user errors
Attempting to cancel a subscription via the VOXI web/app when the subscription is billed through Apple or Google, which requires cancelling in those stores.
Failing to request a PAC when planning to keep your number before switching providers can lead to losing the number.
How to avoid problems
Save chat transcripts and confirmation emails when you cancel, and request a PAC/STAC code before initiating a port.
Check whether your plan was purchased through Apple/Google, a UK seller, or an importer in Nigeria, and follow the correct cancellation route.
Comparative recap
Quick method comparison
| Method | What it cancels | Service end timing | Refund likely | Ease |
|---|---|---|---|---|
| Web / VOXI app (Plans → Stop plan) | Web-managed monthly plan | Service until end of current 30‑day cycle | Possible for unused credit (see policy) | Usually straightforward |
| PAC / STAC code | Ends VOXI contract when number is ported | Ends on port completion | Possible after agreement ends (subject to policy) | Requires code request; used for porting |
| Apple App Store / Google Play | Subscriptions billed via those stores | Depends on Apple/Google rules | Handled by Apple/Google refund policies | Cancel in store; not via VOXI web |
Notes
This table summarises key practical differences; always check the exact billing and refund terms that applied to your purchase.
After cancelling
Recommended next steps
- Save confirmation of cancellation and any reference numbers or chat transcripts.
- If claiming a refund, open webchat or contact support within the VOXI time limits and provide required documentation.
- If porting, verify the number transfer completion and keep any PAC/STAC confirmation.
Useful links and contacts
- VOXI cancellation guide reference: Postclic.
- Practical cancellation overview: DoNotPay.
- VOXI refund policy document: Policy document.
- If in Nigeria, consider contacting the Nigerian Communications Commission (NCC) or the Federal Competition and Consumer Protection Commission (FCCPC) for disputes.
Address
Official correspondence address
VOXI’s parent/company correspondence is in the UK: Vodafone House, The Connection, Newbury, West Berkshire RG14 2FN.
No Nigeria postal address found
There is no verified VOXI address specific to Nigeria. For postal correspondence from Nigeria, use the UK address above and send documents by recorded/tracked delivery where possible.
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FAQ
Advertencia importante sobre las limitaciones del servicio
En aras de la transparencia y prevención, es esencial recordar las limitaciones inherentes a todo servicio de envío desmaterializado, incluso cuando está sellado con fecha y hora, rastreado y certificado. Las garantías se refieren al envío y la prueba técnica, pero nunca al comportamiento, la diligencia o las decisiones del destinatario.
Atención, Postclic no puede:
- garantizar que el destinatario reciba, abra o tome conocimiento de su e-correo.
- garantizar que el destinatario trate, acepte o ejecute su solicitud.
- garantizar la exactitud o completitud del contenido redactado por el usuario.
- garantizar la validez de una dirección errónea o no actualizada.
- impedir una contestación del destinatario sobre el alcance jurídico del correo.