Cancel SoundCloud: Easy Method

What is SoundCloud

Overview

SoundCloud is a music streaming platform and distribution service that offers free listening plus paid subscriptions (Go, Go+ and DJ) for extra features such as offline listening and an expanded catalogue.

Why you might cancel

Users commonly cancel to avoid recurring charges, switch plans, or because they purchased through an app store and need to manage billing there.

Cancellation paths vary by how the subscription was purchased (web, Apple App Store, Google Play).

How to cancel SoundCloud

Cancel on the web (recommended when purchased on pages.soundcloud.com)

• Go to your SoundCloud Subscriptions page while signed in on a web browser.
• Find the subscription row for Go, Go+ or DJ and click the "Edit" or relevant action.
• Choose "Cancel" if available; upgrades and downgrades take effect immediately and may be prorated.

Cancel via mobile app stores (Apple / Google)

• If you bought through the Apple App Store, open Settings > Apple ID > Subscriptions and manage SoundCloud there. Apple handles cancellations and refunds for in-app purchases.
• If you bought through Google Play, open the Google Play Store > Menu > Subscriptions and cancel SoundCloud from Google Play. SoundCloud cannot directly cancel app-store purchases.
• When contacting SoundCloud support about an app-store purchase, state explicitly that you purchased via Apple or Google and include any order ID.

What happens when you cancel

Access after cancellation

If you cancel a web-based subscription, access may continue until the period you paid for ends, unless you upgraded or changed plans which can take effect immediately.

Billing and account data

Upgrades or downgrades can result in prorated charges or refunds depending on timing.

Your account and uploaded content remain on SoundCloud unless you delete the account separately.

Will I get a refund?

SoundCloud policies and guarantees

SoundCloud offers a voluntary 30-day money-back guarantee for first-time Pro (Artist) subscriptions, starting from the contract date.

For qualifying refund requests, SoundCloud states refunds are made to the original payment method within 14 days.

Exceptions and app-store purchases

• If you purchased via Apple App Store or Google Play, refunds and cancellations are generally handled by those stores under their policies.
• European consumers have a 14-day statutory right of withdrawal for certain subscriptions; applicability depends on the merchant entity and where the contract was concluded.

SoundCloud plans and pricing

Plans summary

Below are the monthly plans and approximate Naira prices from the Nigeria App Store. Official EUR pricing for Nigeria is not published by SoundCloud.

Price table

Your consumer rights in Nigeria

General guidance

Nigeria does not automatically extend EU consumer withdrawal rights. Local consumer protection laws may differ and can be less prescriptive than EU rules.

Important points about purchases

• If you bought directly from SoundCloud's web store, claim any voluntary guarantees (e.g., 30-day money-back for first-time Pro subscriptions) with SoundCloud support.
• If you purchased through Apple or Google, follow the app stores' refund and cancellation procedures, as those policies usually govern the transaction.

Customer experiences

Common positive notes

Some users appreciate SoundCloud for content discovery and its free listening tier with community uploads.

Paid tiers add offline listening and an expanded catalogue for many users.

Common complaints and issues

Public reviews (Trustpilot, Reddit) report difficulty finding a cancel option and slow or poor support responses.

Some users only found a cancel option after downgrading or had to cancel via Apple/Google when purchased through those stores.

Documentation checklist

What to gather before contacting support

• Account email and username used for SoundCloud.
• Subscription receipt, order ID, or transaction reference from SoundCloud, Apple, or Google.
• Screenshot(s) showing your active subscription or missing cancel button.

Extra documents for refunds

• Bank or card statement showing the charge.
• Correspondence with SoundCloud or app store support, if any.

Common mistakes

Assuming cancellation is handled the same way everywhere

Many users expect web cancellation steps to work for subscriptions bought through app stores. That often fails because Apple and Google control those subscriptions.

Always check where the charge originated (SoundCloud vs Apple/Google) before attempting to cancel.

Not keeping proof of purchase

Failing to save receipts, order numbers, or screenshots can slow refund requests and support interactions.

Also, upgrading/downgrading without checking impact can lead to immediate prorated charges.

Comparative recap

Quick comparison

The table below compares the main consumer-relevant points for Go and Go+ plans in Nigeria based on available pricing and typical cancel methods.

Comparison table

After cancelling

What to check immediately

Confirm cancellation by checking your Subscriptions page or the app-store subscription list for a cancelled status.

Keep confirmation emails or screenshots as proof in case billing continues.

Helpful links and next steps

• SoundCloud Go terms - for web subscription rules and upgrade/downgrade effects.
• Pro terms (30-day money-back) - for Pro/Artist refund details.
• If purchased via Apple: open iPhone Settings > Apple ID > Subscriptions to manage subscription and request refunds through Apple.
• If purchased via Google Play: open Google Play > Subscriptions to manage subscription and request refunds through Google.

Address

Local registered address

SoundCloud Limited (registered in Nigeria) - 5 SAKA OLUWA STREET, LEKKI PHASE 2, LAGOS, LAGOS STATE.

Notes about postal or formal notice

The SoundCloud Terms of Use also list other corporate addresses (e.g., Berlin) for contractual notices; use the address appropriate to the entity you contracted with or the instructions in the applicable terms.