Cancel Spotistats: Easy Method

What is Spotistats

Overview

Spotistats is an app (also known in some places as stats.fm) that provides listening statistics and analytics for Spotify users.

The app offers free and paid features accessed via mobile app stores or directly through the website and a subscription service for enhanced data.

Core features

Features include historical listening data, charts and personalised analytics based on your Spotify account activity.

Subscriptions unlock additional or faster reporting and data exports depending on the plan selected.

How to cancel Spotistats

Mobile stores (Apple App Store)

• Open the Apple App Store on your device and go to your account > Subscriptions.
• Find Spotistats (or the app name displayed) and choose Cancel Subscription.
• Note: Deleting the app does not cancel the subscription; refunds and cancellations are handled by Apple.

Mobile stores (Google Play)

• Open Google Play, tap Profile > Payments & subscriptions > Subscriptions.
• Select the Spotistats subscription and choose Cancel subscription.
• Note: Deleting the app does not cancel the subscription; refunds and cancellations are handled by Google.

Web (direct via website)

• Use the Paddle Customer Portal (your Paddle account) to manage and cancel subscriptions where applicable.
• Alternatively, cancel via the in-site "Contact Us" form, the cancellation link in your subscription confirmation email, or by emailing [email protected].
• You must cancel at least 24 hours before the next billing cycle to avoid the next charge.

What happens when you cancel

Access after cancellation

After you cancel, you generally retain access until the end of the current paid billing period.

Features tied to the subscription will stop working when the paid period expires.

Renewal and billing

Cancellation prevents future automatic renewals but does not usually trigger an immediate refund.

For subscriptions purchased through Apple or Google, billing and refund handling remain with those stores.

Data and account

Your Spotistats account and any stored analytics data typically remain unless you request deletion through support.

If you want your account removed, contact support via the website or the email address provided.

Will I get a refund?

General refund policy

Spotistats states that, in general, purchases are final and non-refundable. There is no automatic 14‑day cooling-off right noted in their policy.

For most transactions, Spotistats will not issue refunds except in specific circumstances.

Exceptions and conditions

• Refund requests may be considered if submitted within 2 days of purchase and the account shows minimal usage (fewer than 10 song streams).
• Active use beyond that threshold typically makes a refund ineligible.
• Subscriptions bought via Apple or Google must follow those stores' refund processes; Spotistats does not control those refunds.

How to request a refund

For web purchases, contact Spotistats support via the Paddle Customer Portal, the site contact form, or email [email protected] and include purchase details and usage evidence.

For Apple or Google purchases, follow the refund/reporting steps in your App Store or Google Play account support pages.

Spotistats plans and pricing

Current pricing information

No publicly available data for Spotistats pricing in Nigeria (EUR) for 2024 or 2025 was found.

Where pricing is not published, it may vary by region or change over time; check the app or website for live pricing.

Notes on availability

Prices shown in the app stores are controlled by Apple or Google for mobile purchases; web pricing is managed via Paddle if billed directly.

Always verify the displayed price and currency at the point of purchase before confirming a subscription.

Your consumer rights in Nigeria

Local law overview

Nigerian consumer protection is governed by the Federal Competition and Consumer Protection Act (FCCPA) and related regulations.

Online vendor policies may not always reference statutory cooling-off periods; this can affect remedies available.

Practical implications for Nigerian users

• If Spotistats' policy refuses refunds, statutory rights under local law may still apply, but enforcement can be limited without a local address or clear contractual terms.
• Purchases made via Apple or Google are usually handled by those platforms, which may offer separate remedies.

Recommended steps if you have a dispute

Gather purchase records, contact Spotistats support first, and escalate to the app store or payment provider (Paddle) if needed.

If local statutory rights appear violated, you may consider contacting a local consumer protection authority or seeking legal advice.

Customer experiences

Positive feedback

No Nigeria-specific positive reviews were identified in the provided search data.

Some users elsewhere report useful analytics when the service operates as expected.

Negative feedback

Some users on Reddit reported delays in receiving Spotistats Plus data, with waits up to 30 working days in certain cases.

There are also reports of Spotify account logouts after using third-party stats apps; developers suggest these incidents may be due to phishing or look-alike apps rather than Spotistats itself.

Takeaways

Expect mixed experiences; check recent reviews and confirm the official app/web links before connecting your Spotify account.

If you encounter long delays or suspicious activity, stop using the app and contact both Spotistats support and Spotify.

Documentation checklist

Before requesting cancellation or refund

• Purchase receipt or order confirmation email.
• Subscription identifier or transaction ID from Apple, Google, or Paddle.
• Date and time of purchase as shown on receipt.

Evidence for refund eligibility

• Usage evidence showing fewer than 10 song streams (if claiming the 2‑day exception).
• Screenshots of the subscription status in the app store or Paddle portal.
• Any correspondence with Spotistats support and confirmation emails.

Common mistakes

Deleting the app instead of cancelling

Users frequently delete the Spotistats app and assume the subscription has been cancelled.

Deleting the app does not stop billing; you must cancel via Apple, Google Play, or the Paddle/customer portal.

Assuming automatic refunds for dissatisfaction

Many expect a simple refund if they are unhappy, but Spotistats states purchases are generally non-refundable.

If you believe you qualify for the narrow exception (2 days, minimal usage), provide clear evidence promptly.

Using unofficial or look‑alike services

Some account security issues reported on forums may stem from phishing or unofficial clones, not the official app.

Always verify the app publisher and official website before signing in with Spotify credentials.

Comparative recap

Quick summary table

Recommendation

Cancel through the same platform where you purchased to ensure the subscription is stopped and to follow the correct refund route.

Keep records of cancellation confirmations and timestamps for any dispute.

After cancelling

What to check next

• Confirm cancellation in your Apple, Google Play, or Paddle account and keep the confirmation email.
• Monitor your payment method for any unexpected charges and save receipts.

Useful links

• Spotistats Refund Policy
• Spotistats Contact page

Address

Registered postal address

No postal address for Spotistats (stats.fm) is publicly listed on the official website or in the available documentation.

This means postal service of formal notices may be difficult; rely on the provided contact channels.

If you need formal notice or escalation

Use the official contact form, the provided email [email protected], or the Paddle Customer Portal to register formal complaints.

If required, consider contacting the payment provider (Apple, Google, or Paddle) or seeking local consumer protection advice in Nigeria.