Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Tidal service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Tidal: Easy Method
What is Tidal
Service overview
TIDAL is a music streaming service that offers on-demand tracks, curated playlists, and high-fidelity audio options. It operates globally as a subscription service with apps for mobile and web access.
Key features
Features include HiFi sound, offline downloads, curated editorial content, and family plans. Availability, pricing, and bundling partnerships (for example with MTN) vary by country.
How to cancel Tidal
Cancel via web (recommended)
Use this method if you subscribed directly through TIDAL on the website. It gives direct control over your subscription settings.
- Go to account.tidal.com and log in to your TIDAL account.
- Open "Subscription" settings and click "Cancel subscription".
- Note: cancellation becomes effective the day after the current billing period ends.
Cancel via mobile apps and stores
Follow the route that matches how you originally subscribed: Android, Apple, or carrier billing.
- Android app: Open the TIDAL app → tap the heart icon → tap the gear (settings) icon → Edit → Manage Subscription → Cancel Subscription. TIDAL Help
- Apple (App Store): You must cancel through your Apple ID subscription settings in iOS or the App Store. TIDAL cannot cancel App Store subscriptions for you. TIDAL Help
- Carrier billing (e.g., MTN): Cancel according to your carrier’s instructions if you pay via mobile operator billing or bundled offers.
What happens when you cancel
Access after cancellation
After you cancel, you generally retain access until the end of your current billing period. Streaming and downloads remain available until that date.
Renewal and billing
Automatic renewals stop after cancellation takes effect. You will not be billed for future cycles after the effective cancellation date.
Account data and downloads
Playlists, saved tracks, and account settings usually remain tied to your account but offline downloads may become inaccessible after access ends. Log in to export or note important information before expiry.
Will I get a refund?
TIDAL's published refund policy
In most regions outside the UK, EU/EEA, and Brazil (including Nigeria), TIDAL states it will not refund fees paid, including advance payments, unless required by law.
See the TIDAL refund policy for official wording: TIDAL Refund Policy.
Exceptions and regional rules
- UK/EU/EEA: 14-day right to a full refund if you have not started streaming or downloading content.
- Brazil: 7-day right of withdrawal if the service was not used.
- Nigeria: local consumer law (FCCPA) may give you remedies despite TIDAL’s no-refund wording - see consumer rights below.
Practical note on missed cancellations
TIDAL Support and public reports indicate refunds are rarely granted if you forget to cancel and are billed again, especially where store or carrier billing applies. Disputes often depend on the billing channel and local law.
Tidal plans and pricing
Overview of available plans
Prices listed below are in Nigerian Naira as reflected in app-store and carrier partnership listings. Actual amounts and availability may change.
Current monthly plans
| Plan | Price (NGN) | Period | Notes |
|---|---|---|---|
| Individual (Premium) | ₦1,300.00 | Monthly | Standard individual subscription via App Store purchase |
| Family | ₦2,000.00 | Monthly | Family subscription via App Store purchase (up to 6 users) |
| Premium via MTN (no data bundle) | ₦800.00 | Monthly | TIDAL access only, time-based subscriptions via MTN |
| Premium via MTN (with data bundle) | ₦1,200.00 | Monthly | TIDAL access bundled with mobile data via MTN |
Pricing notes
Prices are drawn from Apple App Store listings (2025) and MTN partnership pricing. Conversions to euros use a mid-2025 average if needed.
Your consumer rights in Nigeria
Legal framework
Nigeria’s Federal Competition and Consumer Protection Act (FCCPA) 2018 protects consumers against unfair contract terms and blanket "no refund" policies.
Under FCCPA, suppliers cannot enforce terms that unreasonably deny consumers remedies for defective or undelivered services.
Relevant court decisions
- Enugu High Court: ruled blanket "no refund after payment" policies illegal in a transport case.
- Lagos High Court: awarded damages to a subscriber for wrongful disconnection, demonstrating enforceable consumer remedies.
How this affects TIDAL subscriptions
Although TIDAL’s policy disclaims refunds, Nigerian consumers may still pursue refunds or remedies under FCCPA where appropriate.
If TIDAL refuses a refund, you can escalate via the carrier/store (App Store, Google Play, MTN) and consider filing a complaint with Nigerian consumer protection authorities or court action.
Customer experiences
Positive feedback
Users praise TIDAL’s audio quality and an intuitive interface. Nigerian App Store reviews report high ratings and comments like "Good sound quality" and "amazing music app".
Positive experiences often cite sound fidelity and curated content as standouts. See sample reviews: App reviews.
Negative feedback
Common complaints include app instability, crashes, poor offline downloads, and confusing migration or duplicate playlists.
There are repeated reports of difficulty obtaining refunds or resolving billing problems - particularly when subscriptions come through Apple or third-party partners.
Common themes
- High audio quality vs occasional technical/usability issues.
- Billing support problems often hinge on the original payment channel (App Store, Google Play, carrier).
Documentation checklist
Before you contact support
Gather all records to make a clear case and speed resolution. Keep concise digital copies.
Essential documents
- Account email and username associated with your TIDAL account.
- Proof of payment: receipts from Apple, Google Play, MTN or bank statements showing charges.
- Screenshots of subscription settings showing cancellation date or active/renewal status.
- Correspondence with TIDAL support or the store/carrier (dates and message copies).
- Evidence of service problems (error messages, failed downloads) if requesting a goodwill refund.
Common mistakes
Relying on TIDAL to cancel App Store subscriptions
Many users assume TIDAL can cancel App Store subscriptions. In reality, cancellations for App Store purchases must be done through your Apple ID.
Example: a user cancels in-app on TIDAL but remains billed because the subscription is tied to the App Store.
Not keeping proof of cancellation or payment
Another frequent error is failing to save screenshots or receipts when cancelling. Without proof, disputes take longer and are harder to win.
Example: user claims they cancelled but cannot produce a cancellation confirmation when seeking a refund from the store or bank.
Assuming automatic refunds
Expecting an automatic refund after late cancellation is risky, especially in Nigeria where TIDAL's policy states no refunds in most regions.
Example: being billed for another month after forgetting to cancel - refunds are not guaranteed and often denied unless local law requires it.
Comparative recap
Quick comparison of cancellation routes
This table summarizes ease of cancellation, refund likelihood in Nigeria, and recommended audience for each route.
At-a-glance guidance
| Method | How to cancel (summary) | Refund likelihood in Nigeria | Best for |
|---|---|---|---|
| Web (account.tidal.com) | Log in → Subscription → Cancel | Low (TIDAL policy: no refunds unless required by law) | Direct subscribers who signed up on TIDAL website |
| Android app | Open app → Heart → Settings → Edit → Manage Subscription → Cancel | Low (depends on Google Play policy if billed via Play) | Android users who subscribed via Google Play or in-app |
| Apple (App Store) | Cancel via Apple ID subscription settings | Low to moderate (Apple refund policies apply; TIDAL cannot refund App Store charges) | iOS users with App Store billing |
| Carrier billing (MTN) | Cancel per carrier instructions or via carrier portal | Varies (carrier dispute processes may allow refunds) | Users on MTN bundles or carrier-billed plans |
After cancelling
What to check immediately
Save a screenshot or confirmation showing the cancellation and the date access will end. Monitor your payment method for any unexpected charges.
Where to get help
- TIDAL Help articles: How to cancel
- Refund information: Refund Policy
- TIDAL Terms of Service: TIDAL Terms
- If billed via App Store or Google Play, use Apple or Google support to request refunds or show cancellation proof.
Escalation in Nigeria
If you believe you have been unfairly denied a refund, you can escalate to Nigerian consumer protection channels or seek legal advice under the FCCPA.
Keep all documentation and timelines to support your case with the carrier, store, or consumer protection body.
Address
Primary correspondence address
TIDAL's primary address for correspondence is:
799 Broadway, 11th Floor, New York, NY, 10003
Notes on local presence
TIDAL does not have a physical office in Nigeria. For support and account issues use TIDAL Support through their website or the appropriate app store/carrier channels.
For formal correspondence, send documents to the New York address above and copy support records submitted via the TIDAL Help site.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
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- guarantee the accuracy or completeness of content written by the user.
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