Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Substack service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Substack: Easy Method
What is Substack
Overview
Substack is a platform that lets writers publish newsletters and sell paid subscriptions directly to readers.
Creators set subscription prices, and readers subscribe via web, iOS, or Android channels.
How Substack works for subscribers
Subscribers sign up with an email and payment method and can access paid posts while their subscription is active.
Billing and refunds vary by purchase channel (web, iOS App Store, Android), which affects cancellation and support paths.
How to cancel Substack
Cancel via web (desktop or mobile browser)
- Go to Substack.com and sign in to your account.
- Open Settings → Subscriptions → choose the paid publication → click “Cancel Subscription”.
- Benefits continue until the end of the current billing period.
- Support article: How do I cancel my paid subscription on Substack?
Cancel via iOS app
- Open the Substack iOS app and tap your profile → Settings → Payments.
- Tap the publication, which redirects you to the App Store subscription page, then tap “Cancel Subscription” in the App Store.
- This only works for subscriptions originally purchased via the iOS app; refunds handled by Apple.
- Support article: Substack iOS payment help
Cancel via Android app
- In the Android app tap the three dots → “Manage Subscription” and copy the link to your browser.
- Sign in in the browser, select the publication, and click “Cancel Subscription”.
- Benefits continue until the end of the billing cycle after cancellation.
- Support article: Android cancellation instructions
What happens when you cancel
Access after cancellation
When you cancel, you generally retain access to paid content until the end of the current billing period.
Access is not cut immediately unless the publisher or platform explicitly states otherwise.
Auto-renewal and billing
Cancellation stops future auto-renewal; you will not be billed for subsequent periods after the current period ends.
If you were charged incorrectly after cancelling, you may need to request a refund (see refund section).
Data and account status
Cancelling a subscription does not delete your Substack account or email; data retention follows Substack’s policies.
If you want account deletion or data requests, contact Substack support or check account settings for available options.
Will I get a refund?
Web refunds (Substack)
Substack web refunds are at Substack’s discretion but include certain automatic conditions.
- Automatic full refund if requested within 7 days of payment in many cases.
- Full refund if publication is dormant (inactive ≥1 month for monthly, ≥6 months for annual).
- Refunds for duplicate charge errors are possible.
- Support article: Substack refund policy
iOS App refunds (Apple)
Refunds for App Store purchases are handled solely by Apple; Substack cannot process these refunds.
To request an App Store refund, use Apple’s Report a Problem page or contact Apple Support through the App Store.
Special cases and tools
Some Substack products (e.g., Substack Insights/Pro) offer a 14-day money-back guarantee; terms vary by offering.
Refunds for such offerings are typically processed within 5 - 10 business days. See the product terms for exact rules.
Substack plans and pricing
Example plans
| Plan | Price | Period | Features |
|---|---|---|---|
| Example - Slow Boring (Monthly) | ≈ €5.00 | Monthly | Typical creator subscription; actual offering content varies by creator |
| Example - ByteByteGo (Monthly) | ≈ €7.40 | Monthly | Creator-specific monthly subscription |
| Example - The Warning (Annual) | ≈ €110.00 | Annual | Annual subscription to The Warning newsletter |
Pricing notes
These EUR-equivalent prices are estimates for reference and may not reflect exact Naira prices in Nigeria.
Substack displays local currency depending on region and the purchase channel; creators set the final price.
Your consumer rights in Nigeria
Cooling-off and refund expectations
In many jurisdictions, a consumer cooling-off or refund period (often 14 days) applies to digital goods and subscriptions.
Substack’s 7-day automatic refund window on the web may be shorter than some local expectations.
Platform-specific rights
iOS purchases are governed by Apple’s App Store policies; Apple manages refunds and disputes for those payments.
For web and Android purchases, Substack is the merchant and handles refunds per its policy and applicable law.
Practical advice for Nigerian consumers
- Keep records of purchase confirmations and cancellation attempts for dispute evidence.
- If Substack’s process feels opaque, escalate via formal complaint channels or consumer protection authorities in Nigeria.
- Check bank/processor chargeback rules if refunds are refused and you believe a transaction is incorrect.
Customer experiences
Positive experiences
Many users find web cancellation straightforward when they locate the Subscriptions settings and follow the steps.
When refunds meet the policy criteria, users sometimes receive timely reimbursements from Substack.
Negative experiences
Numerous reviews report difficulty finding cancellation options and describe the flow as hidden or confusing.
Users also report auto-renewal charges after cancellation attempts and slow or AI-only customer support responses.
Common service issues
Billing access problems, inability to access paid content, and challenges with app-based cancellations are frequently reported.
These recurring complaints suggest documenting each step and keeping screenshots when you attempt cancellation or request refunds.
Documentation checklist
Essential items to keep
- Purchase confirmation email or receipt showing date and payment method.
- Subscription page screenshot from Substack showing active or cancelled status.
- Any communication with Substack or App Store/Google Play about the subscription.
Useful extras for disputes
- Bank or card statements showing charges and dates.
- Evidence of duplicate charges, inactive publication posts, or cancellation timestamps.
- Screenshots of attempts to cancel in-app or on the web.
Common mistakes
Not checking where you purchased
Many users try to cancel in the wrong place - e.g., contacting Substack for an iOS purchase when Apple manages App Store subscriptions.
Always verify whether the subscription was made via web, iOS, or Android before following a cancellation path.
Expecting immediate refunds or access removal
Assuming a refund will be automatic or access will be removed immediately is a common error.
Substack typically keeps access until the billing period ends and refunds depend on policy and channel rules.
Skipping documentation
Failing to save confirmation emails, screenshots, or bank statements weakens dispute claims.
Capture evidence early if you plan to request a refund or escalate a failed cancellation.
Comparative recap
Quick comparison headings
| Method | Where to cancel | Refund handling | Notes |
|---|---|---|---|
| Web (browser) | Substack.com → Settings → Subscriptions → Cancel | Substack handles refunds; automatic full refund often within 7 days or for specific errors | Benefits continue until billing period end; best route for web purchases |
| iOS App | Substack app → Settings → Payments → redirected to App Store | Apple handles refunds; Substack cannot issue App Store refunds | Cancel in App Store subscriptions page; contact Apple for refund requests |
| Android App | Android app → three dots → Manage Subscription → open in browser to cancel | Substack handles web-style refunds after cancellation if eligible | Benefits continue until billing cycle end; follow Android-specific flow |
After cancelling
What to check immediately
- Confirm cancellation in Substack settings and save a screenshot or confirmation email.
- Monitor your bank or card statement for any unexpected charges after the billing period ends.
How to request refunds or escalate
- For web refunds, request via Substack help: Substack refund policy.
- For iOS refunds, request via Apple’s App Store support channels; Substack cannot issue Apple refunds.
- For issues with responsiveness, keep documentation and consider contacting your card issuer or local consumer protection authorities.
Address
Substack postal address
Substack Woodside Road, New Malden Surrey 51 KT3 3AW New Malden
Contact notes
This address is the postal location provided in the cancellation context; for support use Substack’s online help center.
For App Store refunds or app-specific queries, contact Apple or Google Play support directly.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.