Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the The Times service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel The Times: Easy Method
What is The Times
Overview
The Times is a UK-based national newspaper and digital publisher offering paid digital and print subscriptions. Subscriptions provide access to news, analysis and other editorial content across devices.
Service model
Access is generally subscription-based with monthly billing options and occasional promotional pricing for specific markets. Subscription management is handled by the publisher's customer services.
How to cancel The Times
Primary cancellation method
To cancel a subscription to The Times you must call customer services; email cancellation requests are not accepted. Cancellation is confirmed by phone only.
Step-by-step cancellation
- Find your account details and next billing date before calling.
- Call The Times customer services and state you wish to cancel. Do not rely on email for cancellation.
- Cancel at least two days before your next billing date to avoid being charged for the following period.
- Ask for verbal confirmation and note the representative’s name, date, time and any confirmation number.
- Keep call records and follow up with your bank if you are charged after a confirmed cancellation.
Third-party cancellation services
Some third-party services offer to send letters or emails on your behalf, but these are not official channels. The Times must confirm cancellation through its own process.
See a note on third-party services: terminationexperts.com - The Times.
What happens when you cancel
Access after cancellation
Cancelling stops future billing; access typically continues until the end of the paid period unless you cancel during a trial or within a refund window that changes access entitlement.
Renewals and billing
If you miss the two-day cancellation window you may be billed for the next period. Confirm cancellation by phone to reduce the risk of continued automatic renewal.
Data and account handling
Your account details and history are retained according to the publisher’s privacy policy. Request any account closure or data deletion via the methods the publisher provides after cancellation.
Will I get a refund?
Refund window
A full refund is typically available only if you cancel within the first 14 days (two weeks) of subscribing. This period is the primary window for refunds based on available user reports.
After the refund period
After the first 14 days refunds are generally not offered. Cancellation usually stops future billing but does not refund unused portions of the subscription term.
Exceptions and evidence
- If you think you were charged in error after cancellation, keep call notes and bank statements and contact customer services immediately.
- User reports indicate some successful refund or charge reversals when supported by clear evidence and timely follow-up (trybeem.com).
The Times plans and pricing
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Basic Digital (UK) | £20.00 | Monthly | Unlimited access to articles (digital only) |
| Digital (UK) | £30.00 | Monthly | Unlimited access across all devices |
| Digital + 7-Day Print (UK) | £73.66 | Monthly | Full digital access plus 7-day print edition |
| Promotional Ireland Offer | €1.00 | Monthly (first 12 months) | Digital Pack trial for Ireland residents |
| Promotional Ireland Renewal Price | €10.00 | Monthly (after 12 months) | Continuation of Ireland digital subscription |
Pricing notes
No publicly available EUR pricing specific to Nigeria was found. The euro offer applies to Ireland residents only. UK standard pricing is shown in GBP and may convert differently in Nigeria.
Your consumer rights in Nigeria
Relevant law and agencies
Nigerian consumers may seek redress under consumer protection provisions and can contact the Federal Competition and Consumer Protection Commission (FCCPC) for complaints about unfair commercial practices.
See the FCCPC for guidance: Federal Competition and Consumer Protection Commission.
Key rights summary
- You are entitled to clear information about a paid service and its cancellation terms.
- You have the right to complain and seek redress if charges continue after confirmed cancellation.
- Refunds depend on the supplier’s published policy and applicable consumer protection rules; timely complaints strengthen your case.
Practical steps in Nigeria
If you cannot resolve a dispute with the publisher, collect evidence of calls, confirmation and charges, then escalate to your bank and the FCCPC as needed.
Customer experiences
Positive reports
Some users report that cancellations via phone or live chat can be quick and effective when customer service cooperates. Successful cancellations are possible with clear information.
Negative reports
- Many users say The Times requires phone calls and rejects email cancellation requests, making cancellation harder.
- Several users report being charged after cancellation or seeing multiple payments post-cancellation.
- Call-only cancellation raises accessibility concerns for people with hearing difficulties.
Sources and user feedback
User reports and community forums document these experiences; see MoneySavingExpert forums for discussion: forums.moneysavingexpert.com.
Documentation checklist
Essentials to prepare
- Account email or subscription ID and the name on the account.
- Your next billing date and recent statements showing charges.
- Payment method details (card, bank) used for the subscription.
During and after the call
- Note the date, time, representative name and any confirmation number given by phone.
- Keep screenshots or photos of confirmation screens and any related emails for your records.
Common mistakes
Relying on email or third parties
Many subscribers mistakenly assume email or a third-party cancellation letter will stop billing. The Times requires cancellation by phone and confirmation directly from the publisher.
Missing the billing window
Waiting until the day before renewal can lead to missed cancellations. You must cancel at least two days before your next billing date to avoid another charge.
Not keeping confirmation
Failing to record call details or a confirmation number makes it harder to dispute subsequent charges. Always note representative details and times.
Comparative recap
At-a-glance comparison
| Feature | The Times | Typical other digital publishers |
|---|---|---|
| Cancellation method | Phone call required; email often not accepted | Often online self-service or email and phone options |
| Refund window | Full refund generally only within 14 days | Varies; many offer 14-day trials or prorated refunds |
| Confirmation | Confirmed by phone only; get call details | Email confirmation is common |
| Accessibility | Limited by phone-only requirement | Multiple channels generally available |
Takeaway
The Times’ telephone-centric cancellation increases the importance of preparation and prompt action before billing dates. Keep evidence of any interaction to protect your consumer rights.
After cancelling
Immediate actions
- Save the phone confirmation, date and representative name.
- Monitor your bank or card statement for any unexpected charges in the following billing cycle.
Further steps and complaints
- If you are charged after confirmed cancellation, contact The Times customer services again with your call evidence.
- Escalate to your card issuer to dispute unauthorised charges if the publisher does not resolve the issue.
- File a complaint with the Federal Competition and Consumer Protection Commission (FCCPC) in Nigeria if the issue remains unresolved: fccpc.gov.ng.
Helpful links and resources
Community discussions and guides can help with practical tips: MoneySavingExpert forums.
Address
Registered correspondence
The publisher’s head office address commonly used for formal correspondence is shown below for postal matters and formal notices.
Postal address
1 London Bridge Street, London, SE1 9GF
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.