Uppsägningstjänst Nr 1 i Sweden
Hej,
Jag meddelar er härmed om mitt beslut att avsluta kontraktet avseende tjänsten Brinks Home Security.
Detta meddelande utgör en fast, tydlig och otvetydig vilja att säga upp kontraktet, med verkan vid första möjliga tidpunkt eller i enlighet med gällande avtalsperiod.
Jag ber er att vidta alla nödvändiga åtgärder för att:
– upphöra med all fakturering från och med det faktiska uppsägningsdatumet;
– bekräfta skriftligen att denna begäran har tagits emot;
– och, i förekommande fall, skicka mig den slutliga räkningen eller bekräftelsen på saldot.
Denna uppsägning skickas till er via certifierad e-post. Sändningen, tidsstämplingen och innehållets integritet är fastställda, vilket gör det till en giltig handling som uppfyller kraven på elektroniskt bevis. Ni har därför alla nödvändiga element för att behandla denna uppsägning på ett korrekt sätt, i enlighet med tillämpliga principer för skriftligt meddelande och avtalsfrihet.
I enlighet med reglerna om skydd av personuppgifter begär jag också att ni:
– raderar alla mina uppgifter som inte är nödvändiga för era juridiska eller redovisningsmässiga skyldigheter;
– stänger alla tillhörande personliga konton;
– och bekräftar den faktiska raderingen av uppgifter enligt tillämpliga rättigheter avseende integritetsskydd.
Jag behåller en fullständig kopia av detta meddelande samt bevis på sändning.
Cancel Brinks Home Security: Easy Method
What is Brinks Home Security
Company overview
Brinks Home Security is a provider of home security monitoring, equipment, and related services primarily marketed in the United States.
Services include alarm monitoring, smart-home devices, and equipment sales or rentals with ongoing monitoring contracts and support.
Service model
Monitoring and support are delivered under a contract that typically requires phone-based cancellation and a signed cancellation form.
Equipment sales and returns are governed by a separate return policy with a 30-day window for eligible items.
How to cancel Brinks Home Security
Primary cancellation steps
- Call Brinks Home Security customer service to initiate cancellation. Example numbers used by customers: +1 800 447 9239 or 469 391 4024.
- After the call, Brinks will email a DocuSign cancellation form (typically within ~24 hours).
- Sign and return the DocuSign form within 7 days; the link commonly expires after that period.
Important process notes
- Cancellation cannot be completed through the App Store, Google Play, chat, SMS, or the web portal; phone + DocuSign is required.
- Once Brinks receives the signed cancellation form, service is usually terminated 30 days from processing or at the contract end if that date is earlier.
- If you have an App Store or Google Play subscription for Brinks, the same phone/DocuSign cancellation route is required - in-app cancellation alone will not suffice.
What happens when you cancel
Service and access
After Brinks processes the returned DocuSign form, monitoring is typically scheduled to end 30 days from processing.
If your contract ends earlier than the 30-day processing window, termination may occur at the contract end date instead.
Billing and final statements
Bills may continue until cancellation is fully processed; review your final invoice for charges and termination fees.
Any outstanding balances may be collected before refunds are issued.
Will I get a refund?
Equipment returns and refunds
Brinks allows returns of unused or defective equipment within 30 days of shipment for a refund of the original purchase price, less discounts, shipping, and handling.
Refunds for returned equipment are typically processed within up to 30 days after receipt and inspection.
Exceptions and applied balances
- If you have past-due balances, refunds will normally be applied first to those amounts.
- Monitoring contract cancellation does not automatically terminate equipment obligations; returning equipment does not necessarily end your monitoring contract.
- There is no Brinks-documented 14-day cooling-off right; the documented return window is 30 days for equipment only.
Brinks Home Security plans and pricing
Overview
Brinks lists pricing for U.S. customers in USD. There are no official Brinks Home Security prices published for Nigeria.
The table below reflects that local (Nigeria) pricing is not published; use local contact for any localized offers.
| Plan | Monthly price (Nigeria) | Notes |
|---|---|---|
| Essential / Basic | Varies | Brinks lists US pricing only; no Nigerian pricing published. |
| Standard / Plus | Varies | Contact Brinks for localized offers or third-party resellers. |
| Premium / Complete | Varies | Pricing in Nigeria not available; US prices should not be assumed for Nigeria. |
Your consumer rights in Nigeria
General guidance
Nigerian consumers should refer to the Federal Competition and Consumer Protection Commission (FCCPC) for rights and complaint procedures.
Local rules may provide protections against unfair commercial practices, but specific cooling-off periods vary and are not established by Brinks.
Practical steps if you have a dispute
- Keep all documentation: contract, invoices, emails, call logs, and the DocuSign cancellation form.
- Contact your bank or card issuer if you are billed after cancellation - you can ask about chargeback or dispute options.
- File a complaint with the FCCPC if you believe you have been treated unfairly or billed incorrectly.
Customer experiences
Positive feedback
- Some customers report helpful and patient support staff who assist with programming and account changes.
- Positive reviews often cite effective technical help and responsive assistance when reachable.
Negative feedback
- Many customers report long hold times and difficulty completing cancellations, including failures to send cancellation documents or billing after cancellation attempts.
- Several reports describe aggressive retention tactics, unexpected termination fees, or perceived deceptive practices regarding contracts.
Documentation checklist
Essential documents to gather
- Account number and account holder name exactly as on the contract.
- Copy of the signed service agreement or any adds/changes to contract terms.
- Proof of payments, invoices, and recent billing statements.
Process evidence
- Call logs with dates, times, agent names, and call reference numbers if provided.
- All emails from Brinks, including the DocuSign cancellation form and confirmation messages.
- Photos or serial numbers of returned equipment and shipment tracking information.
Common mistakes
Assuming in-app cancellation works
Customers sometimes try to cancel through the App Store, Google Play, chat, SMS, or web portal and assume that ends the contract.
Brinks requires a phone call plus a signed DocuSign form; in-app actions alone are unlikely to stop billing.
Missing the DocuSign deadline
After the cancellation call, the DocuSign link commonly expires in 7 days. Not signing within that window can delay or void the cancellation attempt.
Always save the DocuSign email and sign promptly, and retain a copy of the executed form for your records.
Comparative recap
Quick comparison points
The table below summarizes key differences between cancellation, refunds, and equipment returns for quick reference.
| Topic | Brinks policy | What to watch for |
|---|---|---|
| Cancellation method | Phone call + DocuSign form | In-app or web portal cancellation is not sufficient. |
| Service termination timing | Typically 30 days from processing (or at contract end if earlier) | Expect billing until processing completes; confirm termination date in writing. |
| Equipment returns | Return within 30 days of shipment for refund (less fees) | Return does not automatically cancel monitoring contract. |
| Refunds | Processed within up to 30 days; applied to past-due balances first | Keep proof of return and check final accounting carefully. |
| Customer service risks | Reports of long hold times, retention tactics, and delays | Document all contacts, escalate if needed, and consider bank dispute options. |
After cancelling
Final checks
- Confirm you received a written cancellation confirmation and retain the signed DocuSign copy.
- Monitor bank and card statements for any unexpected post-cancellation charges.
Useful links and escalation
- Brinks Home return policy
- Safewise - cancellation timeline summary
- PostClic - cancellation guidance
- Trustpilot - customer reviews
- Reddit - customer reports
- For consumer protection in Nigeria, see the Federal Competition and Consumer Protection Commission (FCCPC) website for complaint procedures.
Address
Primary mailing address
Brinks Home Security PO Box 619031 Dallas, Texas 75261-9031 USA
Notes on sending documents
If you need to send hard-copy documents, include copies of your contract and proof of identity, and use tracked postage. Retain delivery receipts.
When possible, rely on the email/DocuSign route for faster processing and keep digital copies of all submitted forms.
FAQ
Viktig varning om tjänstens begränsningar
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OBS, Postclic kan inte:
- garantera att mottagaren tar emot, öppnar eller tar del av ditt e-brev.
- garantera att mottagaren behandlar, accepterar eller utför din begäran.
- garantera riktigheten eller fullständigheten av innehållet som skrivits av användaren.
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- förhindra en tvist från mottagaren om brevets juridiska räckvidd.