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Cancel Drops: Complete Guide
What is Drops
Overview
Drops is a language-learning app focused on short, visual vocabulary sessions and games. It offers free limited daily practice and paid subscriptions for unlimited access, offline use, and ad-free lessons.
How Drops is offered
Drops subscriptions are sold directly on the Drops website and in-app via the Apple App Store and Google Play. Some web purchases are processed through a payments provider called Paddle.
How to cancel Drops
Cancel on iOS (App Store)
- Open Settings on your iPhone or iPad.
- Tap your name, then tap Subscriptions.
- Select "Drops" from the list, then tap Cancel Subscription.
Cancel on Android (Google Play) and Web
- Open the Google Play Store → Menu → Account → Subscriptions → select "Drops" → tap Cancel Subscription.
- For web purchases via Paddle, visit the Paddle subscription cancellation page and follow the instructions. You can start at Paddle for guidance.
- Note: Cancelling through an app store or Paddle stops future renewals but does not automatically trigger a refund.
What happens when you cancel
Access and renewal
When you cancel, auto-renewal for your subscription stops. You typically retain access until the end of the current paid billing period.
Account data and content
Your account and learning progress are usually preserved after cancellation so you can return later. Permanent deletion of account data requires following Drops' account deletion process in the app or website.
Will I get a refund?
Refund overview
There is a 14-day money-back guarantee for premium subscriptions purchased directly via Drops (website or mobile app). This applies to qualifying direct purchases.
Exceptions and platform rules
- Purchases made through the Apple App Store are handled by Apple; Drops cannot provide refunds for those transactions.
- Google Play may offer refunds under its own policies - check Google Play support for eligibility and procedures.
- Canceling a subscription (App Store, Google Play, or Paddle) does not automatically issue a refund; you must submit a separate refund request to the appropriate provider.
Drops plans and pricing
Pricing table (estimates)
| Plan | Price (approx. EUR) | Period | Features |
|---|---|---|---|
| Premium (Nigeria App Store) | ≈ €26.87 | Unspecified (listed in NGN) | Based on 'Premium' in-app purchase listing in NGN |
| Monthly (USD site) | ≈ €10.12 | Monthly | Unlimited access, ad-free, offline |
| Yearly (USD site) | ≈ €64.39 / year | Annual | Unlimited access, ad-free, offline |
| Lifetime (USD site) | ≈ €138.00 | One-time | Unlimited access, ad-free, offline |
Your consumer rights in Nigeria
Local consumer protection
Nigerian consumer protection laws, such as provisions under the Consumer Protection Council Act, provide rights to refunds when services are not delivered as agreed. Digital downloads and subscription services can be treated differently under local rules.
Practical steps in Nigeria
- Keep payment receipts and transaction IDs to support any claim.
- If you suspect an unauthorized charge, contact your bank or card issuer immediately to dispute the transaction.
- Consider contacting the relevant Nigerian consumer authority for guidance and to verify your rights.
Customer experiences
Positive feedback
Many users rate Drops highly for engagement and visual vocabulary learning. The app has been praised for a fun interface and usefulness, especially by users with paid lifetime access.
Negative feedback
Trustpilot reviews include complaints about lifetime subscription issues, unexpected charges, and slow support responses. Users also report frustrations with limited free trial mechanics and occasional app bugs.
Documentation checklist
What to collect before contacting support
- Order receipt or invoice showing date and amount.
- Transaction or order ID from Apple, Google Play, Paddle, or Drops.
- Email address associated with your Drops account.
- Screenshots of subscription page, billing entries, or error messages.
Where to send documentation
- Use the platform where you purchased: Apple/Google Play support for store purchases.
- For Paddle or direct Drops purchases, contact the vendor support channel and include the documentation listed above.
Common mistakes
Assuming cancellation equals refund
A frequent mistake is cancelling a subscription and expecting an automatic refund. App stores and payment providers typically require a separate refund request.
Not cancelling in the correct store
Another common error is cancelling in the Drops app but not in the store that charged you (Apple/Google Play). Always cancel in the same account/store where the purchase was made to stop renewals.
Comparative recap
Quick comparison
| Channel | How to cancel | Refund availability | Where to request refund |
|---|---|---|---|
| Apple App Store | Settings → Your name → Subscriptions → Drops → Cancel | Refunds handled by Apple (Drops cannot issue) | Apple Support |
| Google Play | Google Play Store → Menu → Account → Subscriptions → Drops → Cancel | Google Play may offer refunds per its policy | Google Play Support |
| Web (Paddle) | Visit Paddle subscription cancellation page and follow instructions | Refunds depend on Paddle and vendor terms | Paddle support |
| Direct Drops purchase | Cancel via Drops account or contact Drops support | 14-day money-back guarantee for direct purchases | Contact Drops support via official site (Drops) |
After cancelling
Next steps
Save all confirmation messages and receipts related to cancellation and any refund requests. Monitor your bank or card statement for any unexpected charges after cancellation.
Helpful links
- Apple Support - manage subscriptions and request refunds for App Store purchases.
- Google Play Support - manage subscriptions and request refunds for Google Play purchases.
- Paddle - subscription management for Paddle-processed purchases.
- Drops (official site) - account support and direct-purchase help.
Address
Head office (Nigeria)
90, Ladipo Street, Matori Industrial Estate, Lagos
Notes
No specific cancellation mailing address was found; use the contact/support channels listed above for account or refund requests.
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Written by Halima Sani
Postclic editor · 8 years experience
Editor at Postclic for 8 years, I turn complex registered electronic mail procedures into clear, actionable English.
FAQ
To cancel your Drops subscription on iOS, go to Settings, tap your name, select Subscriptions, find Drops, and tap Cancel Subscription. You can also cancel in writing via email or registered mail.
When you cancel Drops, auto-renewal stops, but you will retain access until the end of your current billing period. Make sure to keep proof of cancellation.
Refunds depend on how you purchased your subscription. If you bought directly from Drops, you may qualify for a 14-day money-back guarantee. For purchases through the App Store or Google Play, check their refund policies.
Yes, if you purchased through Paddle, visit the Paddle subscription cancellation page to follow the instructions. Remember to keep proof of your cancellation request.
To delete your Drops account, you must follow the account deletion process in the app or website. Ensure you have canceled your subscription first and keep documentation of your cancellation.