Cancel Experteer: Complete Guide

What is Experteer

Service overview

Experteer is an online career marketplace that offers job listings and recruiter contacts for senior professionals. It operates with Basic (free) and Premium (paid) membership levels.

How it is commonly used

Users subscribe to access full job listings and to contact recruiters directly. Memberships may be billed monthly or annually, and purchases can be made via the Experteer website or mobile app stores.

How to cancel Experteer

Cancel via Experteer website

• Log in to your Experteer account on the website and open your account/subscription settings.
• Find the subscription or membership section and choose the cancel option; follow on-screen prompts to confirm cancellation.
• Keep any cancellation confirmation email or screenshot for your records.
• See Experteer Help for general guidance: Experteer Help.

Cancel via app store purchases

• If purchased through Google Play, cancel the subscription in the Play Store - uninstalling the app does not cancel billing. See Google guidance: Google Play subscriptions.
• If purchased via Apple App Store, cancel in your Apple ID subscription settings (Settings > [your name] > Subscriptions).
• If you are unsure which channel charged you, check your payment receipt or bank/credit card statement for the merchant name and billing platform.

Cancel by email or written notice

• If you cannot cancel online, contact Experteer support or send a written cancellation request to the postal address below (include account email and user name).
• Request written confirmation of cancellation and retain proof of posting or the sent email.

What happens when you cancel

Access after cancellation

Cancellations generally allow access until the end of the paid billing period. After that, accounts typically revert to Basic (free) membership with reduced features.

Auto-renewal and stopping payments

Canceling prevents future auto-renewals but does not automatically refund past charges. If you purchased via Google Play or Apple, you must cancel in those services to stop renewals there.

Data and account retention

Your profile and application history usually remain linked to your account. If you want data removed, request account deletion through support and ask for confirmation.

Will I get a refund?

Official and common practice

Experteer support responses indicate refunds are sometimes granted if requested within the first 14 days of subscribing.

User reports, however, frequently describe refunds being denied after automatic renewal or when users claim poor service.

Key exceptions and actions

• If you purchased through Google Play or Apple, refunds may be handled via those stores; follow their refund procedures.
• Document your request and reasons, and ask Experteer support for a written decision if you request a refund.

How Nigeria law affects refunds

Under Nigeria's FCCPA 2018, blanket 'no refund' policies can be illegal and unenforceable. Consumers have rights to cancel advance orders and to refunds minus reasonable charges.

Use local consumer protection rules when negotiating refunds or disputing renewals; see commentary: FCCPA refund guidance.

Experteer plans and pricing

Summary table

Pricing notes

Publicly available pricing is listed in USD as a reference. Users in Nigeria may see charges converted to Naira at the point of sale or by their bank/card provider.

No definitive local Naira or EUR price list for Nigeria was found in public sources for 2024/2025.

Your consumer rights in Nigeria

Rights under the FCCPA 2018

The Federal Competition and Consumer Protection Act (FCCPA) gives Nigerian consumers the right to cancel advance orders and receive refunds, subject to reasonable deductions.

Blanket no-refund terms are considered unconscionable and can be unenforceable under local law.

How this applies to Experteer users

If Experteer imposes a strict no-refund or restrictive renewal policy for Nigerian customers, consumers may have legal grounds to challenge such terms under the FCCPA.

Gather documentation and seek local consumer protection advice or mediation if Experteer refuses a lawful refund.

Customer experiences

Positive experiences

• Some users report successful cancellations and refunds granted as goodwill by Experteer support.
• Occasional empathetic outcomes occurred when customers explained financial hardship or provided clear evidence.

Negative experiences

• Many users report difficulty stopping auto-renewals, needing email confirmations, or unclear cancellation steps (user reviews).
• Frequent complaints of denied refund requests after renewals and limited responsiveness on disputed charges.

Documentation checklist

Essential documents to gather

• Account email, username, and registration date.
• Payment receipts and subscription invoices that show date, amount, and merchant.
• Bank or credit card statements showing the charge.

Support and dispute materials

• Copies or screenshots of cancellation attempts and any confirmation messages.
• All email correspondence with Experteer support and app store refund requests.
• Proof of posting when sending written cancellation to Experteer GmbH (see address section below).

Common mistakes

Assuming uninstall cancels subscription

Uninstalling the Experteer app does not stop billing for subscriptions purchased through Google Play or the App Store.

Always cancel within the store's subscription settings if the purchase was made there.

Not keeping proof of cancellation

Failing to save confirmation emails, screenshots, or proof of posting makes disputes harder to resolve.

Always record the date and method of cancellation and keep related receipts and messages.

Comparative recap

Quick comparison table

After cancelling

Monitor payments and statements

Watch your bank or card statements for the next billing cycle to confirm that auto-renewal has stopped.

If a renewal occurs after cancellation, contact Experteer support and your card issuer promptly to dispute the charge.

Useful links and next steps

• Experteer Help Center: https://us.experteer.com/docs/help
• Google Play subscriptions help: https://support.google.com/googleplay/answer/7018481
• User reviews and common complaints: Trustpilot - Experteer reviews
• FCCPA consumer guidance (commentary): No-refund policy illegal in Nigeria

Address

Postal address for written cancellations

Experteer GmbH

Lenbachplatz 3

80333 München

Germany

How to send written notice

• Include your account email, username, a clear statement of cancellation, and the date you want the cancellation to take effect.
• Use recorded delivery or an email to support and keep proof of sending; request written confirmation of receipt.