Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Hostgator service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Hostgator: Complete Guide
What is Hostgator
Overview
Hostgator is a web hosting company that sells shared, cloud, VPS, reseller, WordPress and dedicated hosting plans worldwide.
The service is managed through an online account dashboard and customer support is available by live chat and phone.
How it applies in Nigeria
Nigerian customers can purchase Hostgator services online, pay in USD, and manage accounts via the Hostgator website.
Local consumer protections still apply and customers should keep records of purchases and communications for disputes.
How to cancel Hostgator
Step 1 - Disable auto-renew
- Log in to your Hostgator account manager and locate billing or auto-renew settings.
- Turn off auto-renew for the service you want to stop to prevent future charges.
Step 2 - Contact Hostgator to complete cancellation
- After disabling auto-renew, contact Hostgator through Live Chat or by phone to request cancellation of services.
- Hostgator's Terms require you to contact them directly; cancelling only via the account dashboard may not be sufficient.
Important notes about app store purchases
- Purchases through Apple App Store or Google Play are not covered by Hostgator cancellation guides; Hostgator expects cancellations to be handled via their website.
- If you purchased via a mobile app store, check the store's subscription management but plan to contact Hostgator via web support for service-level issues.
What happens when you cancel
Account access and services
After cancellation is processed, active hosting services stop at the end of the paid period unless Hostgator specifies immediate termination.
You should download backups of websites, databases and email before cancelling to avoid data loss.
Renewals and billing
Turning off auto-renew prevents future billing, but charges already billed are handled according to Hostgator's refund policy.
If you cancel after a renewal charge, refunds are subject to the provider's terms and any applicable exceptions.
Domain and add-ons
Domain registration fees and many add-ons are excluded from refunds; domains may remain registered but their fees are typically non-refundable.
Ensure you know which parts of your account are billed separately (SiteLock, backups, setup fees, etc.).
Will I get a refund?
Standard refund policy
Hostgator offers a 30-day money-back guarantee for shared, VPS, reseller, WordPress and dedicated hosting when cancelled within the first 30 days of the initial term.
Refunds apply only to the initial term and generally only to first-time accounts for those product types.
Exceptions and exclusions
- Domain registration fees, setup/administrative fees, custom software install fees, SiteLock and most add-ons are excluded from refunds.
- Free domain promotions usually have the domain fee deducted from any refund.
- No refunds are offered for cancellations made after the 30-day period.
- Repeat accounts may be ineligible for the money-back guarantee.
Hostgator plans and pricing
Estimated plan list
| Plan | Price (estimated) | Period | Features |
|---|---|---|---|
| Hatchling (estimated) | €3.61/mo | Monthly | Shared hosting |
| Personal (estimated) | €4.35/mo | Monthly | Shared hosting (older plan) |
| Baby (estimated) | €5.44/mo | Monthly | Shared hosting |
| Business (estimated) | €5.44/mo | Monthly | Shared hosting, includes extra features |
| Hatchling Cloud (estimated) | €4.53/mo | Monthly | Cloud hosting, 2 GB RAM |
| Baby Cloud (estimated) | €7.27/mo | Monthly | Cloud hosting, 4 GB RAM |
| Business Cloud (estimated) | €9.10/mo | Monthly | Cloud hosting, 6 GB RAM |
Pricing notes
These euro prices are estimates from third-party reviews and not official Hostgator listings. Hostgator typically displays prices in USD.
EU VAT does not apply for Nigeria residents; final billed price may vary with exchange rates and promotions.
Your consumer rights in Nigeria
Cooling-off and refunds
Nigerian and international norms commonly provide a minimum 14-day cooling-off period for digital services; Hostgator's 30-day guarantee exceeds this minimum.
However, Hostgator's strict 30-day limit and exclusions may reduce remedies after that window.
Escalation and dispute options
If Hostgator fails to honour its published refund policy or you experience unfair billing, you can escalate to Nigerian consumer-protection agencies or dispute resolution bodies.
Keep documentation and correspondence to support any formal complaint or chargeback request with your payment provider.
Disclosure and contract terms
Hostgator's exclusions for domains and add-ons are lawful if clearly disclosed at point of sale; review terms carefully before purchase.
Consuming via the web (rather than app stores) gives clearer access to Hostgator policies and cancellation methods.
Customer experiences
Positive reports
Many TrustPilot reviews praise Hostgator support as patient, knowledgeable and effective over live chat and phone.
Support speed and helpfulness are commonly cited strengths in several user accounts.
Negative reports
Some reviews and forum posts report difficulty obtaining refunds, poor dispute handling, billing issues and delayed responses.
Complaints include cases where users say payments were retained without refund despite cancellation attempts within the first month.
Balanced takeaway
Overall, experiences vary: many customers report satisfactory support, while a notable minority report refund and billing problems.
Documenting every step and contacting support promptly improves the chance of a smooth cancellation and refund where eligible.
Documentation checklist
Account and billing records
- Account email and username used to register.
- Invoice or receipt showing payment date, amount and product purchased.
- Payment method details or transaction ID (masked numbers OK).
Support and cancellation evidence
- Screenshots of auto-renew setting before and after disabling.
- Chat transcripts, ticket numbers, and dates/times of phone calls.
- Domain names and list of add-ons associated with the account.
Common mistakes
Assuming auto-renew is turned off
Many customers assume cancelling a service is automatic; failing to disable auto-renew can lead to unexpected charges.
Always verify the auto-renew setting in the account manager and keep a screenshot for records.
Missing the 30-day window
Waiting beyond Hostgator's 30-day money-back period typically removes refund eligibility for the initial term.
If you are close to day 30, contact support immediately and document the interaction to preserve your claim.
Ignoring exclusions
Expectations that domain fees, setup fees or add-ons will be refunded are a common source of frustration.
Review the billing breakdown and terms before purchase so you understand what is refundable.
Comparative recap
Quick comparison table
| Topic | Hostgator | Typical expectation / Competitor |
|---|---|---|
| Cancellation method | Disable auto-renew then contact Live Chat or phone | Many competitors allow web dashboard cancellation; live contact often required for refunds |
| Refund window | 30 days for initial term (selected products) | Common windows: 14 - 30 days depending on provider |
| Refund exclusions | Domains, setup, admin, add-ons, monthly-term services excluded | Domain and add-on exclusions are common but vary in visibility and disclosure |
| App store purchases | Not supported - Hostgator expects web-based cancellations | Some providers allow in-app cancellations or manage via store policies |
Summary
Hostgator's policies are standard in many respects but require active steps (disable auto-renew + contact support) and have explicit exclusions.
Comparing terms and documenting interactions helps avoid surprises when cancelling.
After cancelling
Immediate next steps
- Download full backups of sites, databases and email before services end.
- Confirm cancellation in writing and save any confirmation numbers or emails.
Where to get help and next actions
- Hostgator Terms of Service: Hostgator Terms.
- If refund issues arise, gather documentation and contact your payment provider or a Nigerian consumer protection agency.
Address
Corporate mailing address
Hostgator, 5005 Mitchelldale Suite #100, Houston, Texas 77092, United States.
Support contacts
Primary cancellations are handled via Hostgator Live Chat or phone from the Hostgator website; use the account manager to start the process.
Mailing the corporate address can be used for formal correspondence, but live contact is required to complete cancellations and refund requests.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.