Cancel ISSA online
Cancellation service #1 in Nigeria
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Issa service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Issa: Step-by-Step Guide
What is Issa
Overview
Issa refers to the service or product you are trying to cancel. This guide is written for users in Nigeria and covers general cancellation, refund and rights information.
Service identification
There are multiple organisations abbreviated ISSA; if this is a specific app, subscription or association, confirm the exact provider and platform before following instructions.
How to cancel Issa
Preparation steps
- Locate your account email, username and any subscription or invoice numbers.
- Identify the platform used to subscribe (website, Apple App Store, Google Play, or third-party reseller).
Step-by-step cancellation
- If you subscribed on a website: log in, go to Account or Subscriptions, select Cancel and follow on-screen prompts.
- If you subscribed via Apple or Google: open the store app, find Subscriptions, select Issa and choose Cancel Subscription.
- If you used a bank card or third-party reseller: contact the vendor or reseller support and request cancellation with reference numbers.
- Keep a screenshot or confirmation email once cancellation is completed.
What happens when you cancel
Access and features
Cancellation typically ends future billing but may not remove immediate access until the current paid period expires.
Confirm the exact access end date in the cancellation confirmation or account settings.
Renewal and data
Auto-renewal should stop after cancellation, but check your account to ensure the setting changed.
Data retention varies by provider; ask whether your account data will be deleted or retained and for how long.
Will I get a refund?
Standard policy summary
Refund entitlement depends on the service provider’s terms of sale and the timing of your cancellation.
Many subscriptions do not provide pro rata refunds for unused time, while some offer a short cooling-off period.
Exceptions and actions
- Ask the provider for a refund if charged after cancellation and keep proof of your cancellation request.
- If the provider refuses and you paid by card, contact your bank to discuss a chargeback where appropriate.
- If the purchase was through an app store, use the store’s report-a-problem or refund request process.
Issa plans and pricing
Available plans
The publicly available pricing data for Issa in Nigeria is not available in EUR for 2024 - 2025 from the sources checked.
If you need accurate current prices, contact the provider or review your account billing page.
Pricing table
Your consumer rights in Nigeria
Key legal protections
Consumers in Nigeria are protected by the Federal Competition and Consumer Protection Act and related regulations enforced by the FCCPC.
These laws cover unfair trade practices, misleading terms and product/service quality standards.
How to make a complaint
- Start with the provider’s customer service and escalation channels.
- If unresolved, file a complaint with the Federal Competition and Consumer Protection Commission (FCCPC).
- For payment disputes, contact your bank or payment provider for a chargeback or dispute process.
Customer experiences
Positive reports
Some users report smooth cancellations and prompt refunds when policies explicitly allow refunds or store-based purchases were reversed quickly.
Clear provider support channels and visible subscription controls improve outcomes.
Negative reports
Common complaints include difficulty finding cancellation options, delayed responses from support, and refusal of refunds despite cancellation proofs.
App-store purchases sometimes require separate refund requests to Apple or Google, which can be confusing.
Documentation checklist
Essential documents
- Account email and username
- Subscription or invoice numbers
- Payment proof (card statement, transaction ID, or receipt)
Supporting materials
- Cancellation confirmation screenshot or email
- Records of communication with provider support (dates, names, ticket numbers)
- App store or reseller purchase receipts if applicable
Common mistakes
Assuming cancellation without confirmation
Many users think deleting an app cancels a subscription; it often does not. Always obtain explicit cancellation confirmation.
Keep evidence of cancellation to avoid future charges.
Wrong channel or missing details
Contacting the wrong support channel (e.g., vendor vs. app store) delays resolution.
Also, failing to provide invoice or transaction details can slow down refund or investigation processes.
Comparative recap
Quick comparison
Recommendation
Confirm cancellation in writing, monitor your payment method for unexpected charges, and escalate to bank or FCCPC if needed.
Use the app store refund processes for purchases made through Apple or Google.
After cancelling
Next steps
- Save all confirmation messages and check your bank statement for any further charges.
- Request account deletion if you no longer want the provider to retain your data.
Helpful links
- Federal Competition and Consumer Protection Commission (FCCPC)
- Central Bank of Nigeria (for payment disputes)
- National Information Technology Development Agency (NDPR and data protection)
Address
Official address
route des Morillons 4 Case postale 1 1211 Geneva 22 Switzerland
Notes on correspondence
Use the address above for formal, postal correspondence to the named ISSA headquarters when required.
If your issue relates to a local office or reseller, contact the provider for the correct local address before sending documents.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.