Cancel NAMECHEAP online
Cancellation service #1 in Nigeria
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Namecheap service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Namecheap: Easy Method
What is Namecheap
Overview
Namecheap is an online domain registrar and web hosting company that sells domains, hosting, SSL certificates, email and related services.
It operates globally and processes payments and refunds in U.S. dollars, with product-specific refund windows set in its published policies.
Services offered
Common services include shared and VPS hosting, dedicated servers, domain registration, PremiumDNS, Private Email and SSL certificates.
Namecheap also runs an Apps Marketplace and offers account management tools in a customer dashboard.
How to cancel Namecheap
General cancellation steps
- Sign in to your Namecheap account and go to the dashboard or the specific product page you want to cancel.
- Use the account control panel to suspend automatic renewals or find the cancel button when available.
- Open a support ticket or start a live chat if the dashboard does not show a cancel option or to request a refund.
Product-specific timing and links
- Hosting (first-time): Cancel within 30 days of first purchase to qualify for the 30-day money-back guarantee. Knowledgebase
- Hosting renewals: Request refund within 48 hours after renewal for possible refund; later prorated refunds may be considered.
- Apps Marketplace: Cancel within 24 hours of purchase/renewal; cancel during trial to avoid charges.
- Dedicated servers: First-time purchases refundable within 7 days after delivery (license costs excluded).
- Private Email: Refundable if cancelled within 7 days after charge.
- SSL certificates: Refundable if cancelled up to 90 days before issuance, or within 15 days after activation/install.
- PremiumDNS: Refundable within 5 days of purchase; renewals are non-refundable.
- Domains: May be refundable if cancelled within 5 days (120 hours); beyond that registration fees are generally non-refundable.
What happens when you cancel
Access and service termination
After cancellation, access to the specific service can be immediately removed or remain until the paid period ends depending on product and Namecheap policy.
For hosting, data may remain accessible for a short time but you should export backups before cancelling.
Renewals and auto-pay
Turning off auto-renew prevents future charges but will not automatically refund a recent renewal unless requested within the refund window.
Renewal refunds are time-limited (often 48 hours or specific windows listed above) and treated differently from first-time purchases.
Will I get a refund?
Product-based refund rules
Refund eligibility depends on the product: hosting often has a 30-day guarantee, email 7 days, domains 5 days, SSL and PremiumDNS have their own windows.
Dedicated servers and Apps Marketplace purchases have specific short windows for refunds as noted in Namecheap's policy.
Payment and deductions
- Refunds are processed in U.S. dollars and may return to the original payment method or as account credit.
- Crypto deposits are non-refundable. Processing fees, promotional offsets (e.g., free domains), or license costs may be deducted.
- Exchange rate differences may affect the Naira amount you ultimately receive if you paid in other currencies.
Namecheap plans and pricing
Example plans
The following table shows user-reported sample pricing for Namecheap shared hosting (EUR values from a reported screenshot). Actual prices for Nigeria are typically listed in USD in your account.
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Stellar (Shared Hosting, monthly billing) | €0.97/month (first month), renewal €2.38/month | Monthly | 3 websites, 20 GB SSD, website builder, free domain privacy, basic shared hosting features |
| Stellar (Shared Hosting, annual billing) | €11.69/year first year, renewal €27.97/year | Annual | Same as above |
Your consumer rights in Nigeria
General protection and limitations
There is no universal 14-day EU-style cooling-off right applicable to Namecheap purchases unless Namecheap's own policy provides one for the product.
Nigerian consumers should rely on the specific refund windows published by Namecheap for each product.
Practical considerations for Nigerian customers
- Refunds are issued in USD; expect possible exchange rate losses when converting to Naira.
- Promotional offsets, crypto payments and most renewals are non-refundable outside stated windows.
- Keep records of purchases and support interactions to help escalate disputes if needed.
Customer experiences
Positive feedback
Many users praise Namecheap for its clean interface, competitive domain pricing and straightforward DNS and privacy tools.
Customers also frequently report responsive chat-based support and helpful agents in many cases.
Negative feedback and issues
Complaints include account suspensions perceived as unexpected, delays in domain or email activation, and inconsistent support resolution for some complex cases.
Other issues reported: slow responses in certain tickets, contested domain redemptions and concerns about fraud or phishing handling.
Documentation checklist
Before you request cancellation
- Account email and username, order/invoice number, and product name.
- Date of purchase or renewal and a clear statement requesting cancellation.
- Screenshots of billing charges and any trial or promotional terms if relevant.
When you open a refund ticket
- Reference the applicable refund window (e.g., 30 days for hosting, 7 days for email, 5 days for domains).
- Attach backups of site/email where required and keep ticket IDs and chat transcripts for follow-up.
Common mistakes
Missing refund windows
Assuming a generic 14-day cooling-off period can lead to missed refund eligibility. Namecheap’s windows vary by product.
Example: waiting more than 5 days to cancel a domain registration often makes the fee non-refundable.
Poor documentation and missed backups
Failing to export website files, databases or emails before cancellation can cause data loss if access is removed promptly.
Also, not recording ticket numbers or chat logs makes it harder to escalate disputes about refunds or suspensions.
Comparative recap
Quick comparison of Namecheap product refunds
The table below summarises common Namecheap refund windows and renewal rules to help you compare at a glance.
Comparison table
| Service | Refund window | Renewal refund policy | Key notes |
|---|---|---|---|
| Shared/VPS Hosting | 30 days (first-time purchase) | Usually refundable if cancelled within 48 hours; otherwise prorated may be considered | 30-day money-back guarantee for new accounts |
| Domains | Up to 5 days (120 hours) in some registries | Generally non-refundable after the short window | Subject to registry rules; check immediately after purchase |
| SSL Certificates | Up to 90 days before issuance or 15 days after activation | Same as above | License costs or activation may affect refunds |
| Private Email | 7 days after charge | Refundable within window | Short window - act quickly |
| PremiumDNS | 5 days from purchase | Renewals are non-refundable | Renewal charges are final |
| Apps Marketplace | 24 hours from purchase/renewal or during trial | Refunds limited to that window | Cancel during trial to avoid charges |
| Dedicated Servers | 7 days after delivery (first-time purchase) | License costs excluded | Short evaluation window after delivery |
After cancelling
Follow-up actions
Save your cancellation ticket ID and any confirmation emails. Verify whether a refund was issued to your original payment method or as account credit.
Export or transfer domains and data promptly if you plan to move services elsewhere.
Helpful links and support
- Namecheap Moneyback Policy (Knowledgebase)
- Namecheap Support Center
- Namecheap General Refund Policy
- If unresolved, keep records and consider contacting your payment provider for charge disputes after Namecheap avenues are exhausted.
Address
Official postal address
Namecheap.com 4600 East Washington Street Suite 300 Phoenix, AZ 85034 USA
Support contact reminder
Use the Support Center or open a ticket from your Namecheap account for cancellations, refunds or escalation.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.