Cancel Nanit: Easy Method

What is Nanit

Overview

Nanit is a consumer baby-monitoring system that combines a camera, app, and cloud services to provide video, sleep tracking, and other monitoring features.

The service includes an optional subscription for cloud recording and premium features while the hardware can be bought from nanit.com or third-party retailers.

Key components

The product offering typically includes a camera (with optional stand), a mobile app for iOS and Android, and web access for account management.

Some core features are free, while others require a paid subscription managed through platform-specific channels or Nanit's web portal.

How to cancel Nanit

Cancel subscription on iOS (App Store)

• Open Apple Settings on your iPhone or iPad.
• Tap your name, then Subscriptions.
• Find the Nanit subscription and choose Cancel. Do this at least 24 hours before renewal to avoid being charged.
• After canceling, you retain access until the end of the current billing period.

Cancel subscription on Android and manage via web

• Subscriptions purchased through the Android Nanit app are managed via Nanit's web portal.
• Go to https://my.nanit.com and sign in to view or cancel subscriptions.
• If you cannot find the option, contact Nanit support (see Documentation checklist and After cancelling).

Cancel or change web orders (before shipment)

• For orders placed on nanit.com that have not shipped, contact Nanit support by phone or email to request cancellation.
• Phone: 1-866-696-2648 during business hours; Email: [email protected].
• If you miss the pre-shipment window, you must wait for the item to ship and then return it via RMA.

What happens when you cancel

Access and service after cancellation

If you cancel an active subscription through the App Store, you will keep access to paid features until the end of your paid billing period.

For web-portal cancellations, access typically ends at the end of the current paid period unless otherwise stated in your account details.

Renewal and billing effects

Cancellations prevent future renewals but do not automatically issue refunds for the current billing period unless covered by Nanit's refund policy.

Make sure to cancel at least 24 hours before an App Store renewal to avoid an immediate charge on iOS subscriptions.

Data and account considerations

Cancelling a subscription may affect cloud video storage, recordings, and premium features; local device functionality may remain but without cloud history.

Before cancelling, export any recordings you want to keep and review account settings on the Nanit app or web portal.

Will I get a refund?

Refunds for products bought on nanit.com

Nanit offers a Satisfaction Guarantee: full refund if you return products within 30 days of delivery for purchases made directly from nanit.com.

After initiating an RMA, you must return items within 10 days. Refunds are processed after the warehouse verifies the return.

Timing, fees and exceptions

• Refunds are processed in approximately 5 - 7 business days after warehouse verification.
• Restocking fees apply: $15 for camera + stand; $10 for other items. Shipping costs are non-refundable.
• Policy effective date: April 1, 2025. This policy applies only to purchases made directly from nanit.com.

Order cancellation vs. return window

You may be able to cancel an order within 1 hour via a confirmation-email link in some cases. After that, you must contact support to attempt cancellation.

Once an order has shipped, cancellation is not possible; you must use the RMA/return process to get a refund or exchange.

Nanit plans and pricing

Plans overview

Below are the plans and the most recent listed prices converted to euros. Period (monthly/annual) is not specified in the Nigerian App Store listing.

Prices were converted using a mid-market exchange rate; check the app or your App Store for local-currency pricing and billing periods.

Your consumer rights in Nigeria

Right to returns and refunds

Consumers in Nigeria have rights to fair treatment and redress for defective or misdescribed goods under national consumer protection frameworks.

Sellers that offer a return window (such as Nanit's 30-day Satisfaction Guarantee) must honor that policy for purchases made directly from the seller.

Right to clear cancellation and complaint channels

You have a right to clear information on how to cancel subscriptions and how to contact support for orders and returns.

If you face difficulty, you can escalate through local consumer protection bodies or your payment provider for disputed charges.

Practical steps under local law

• Keep order confirmations, receipts and communication records when requesting refunds or cancellations.
• If unresolved, consider contacting relevant Nigerian consumer protection authorities or your bank for charge disputes.

Customer experiences

Positive feedback

Some users praise the product concept and technology, reporting that the system improved their daily life or sleep routines.

There are isolated reports of stable app performance and successful replacements handled by support.

Negative feedback

Frequent complaints include difficulty using core features without a subscription, recurring charges, buggy app behaviour, and connectivity problems.

Many users report frustration with customer support responsiveness and challenges cancelling subscriptions or orders.

Documentation checklist

Essential documents to prepare

• Order number and purchase date from nanit.com or app store receipt.
• Email address used for the Nanit account and the account username.
• Payment proof (credit/debit card statement or App Store/Google Play receipt).

Optional but useful items

• Shipment tracking number and photos if the item arrived damaged or defective.
• RMA confirmation email or return authorization number when returning a shipped item.
• Screenshots of subscription details in the Nanit app or App Store subscription screen.

Common mistakes

Missing the correct cancellation channel

Users often try to cancel iOS subscriptions through the Nanit app instead of Apple Settings, which does not stop App Store billing.

Android users may look only in the Android app; Android subscriptions are managed via Nanit's web portal (my.nanit.com).

Timing and refund expectations

Another common error is waiting until after renewal to cancel; you must cancel at least 24 hours before renewal for App Store subscriptions to avoid the next charge.

Expecting an immediate refund is also a frequent misunderstanding - refunds are processed after warehouse verification and can take several business days.

Comparative recap

Quick comparison of cancellation routes

After cancelling

What to check immediately

Save confirmation of the cancellation and check your billing statement for any unexpected charges.

If your subscription was through Apple, verify the subscription status in Apple Settings; for Android, confirm in my.nanit.com.

Helpful links and contacts

• Nanit web portal: https://my.nanit.com
• Nanit main site and returns: https://nanit.com
• Support email: [email protected]
• Phone (U.S. support): 1-866-696-2648
• Apple manage subscriptions: Manage subscriptions on Apple

Address

Corporate mailing address

Udisense, Inc. DBA: Nanit

244 Fifth Avenue Suite #2702, New York, NY 10001, United States

Notes on contacting support from Nigeria

If you are contacting Nanit from Nigeria, use email for the clearest written record and include all items from the Documentation checklist.

For phone support, check time zone differences and consider using your bank or payment provider for charge disputes if support is unresponsive.