Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Natureid service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Natureid: Easy Method
What is Natureid
Overview
Natureid is a mobile app and online service that uses image recognition and reference data to identify plants from photos. It is commonly used by hobbyists, gardeners, and students to get species names and basic care information.
Main features
Features typically include photo-based identification, species information, and a personal observation history. Some versions offer premium or subscription features such as unlimited identifications or ad-free use.
How to cancel Natureid
Cancel via App Store (iOS)
- Open the App Store app on your iPhone or iPad and tap your profile icon.
- Tap Subscriptions, find Natureid, then tap Cancel Subscription and confirm.
- Keep a screenshot of the confirmation and note the subscription end date shown.
Cancel via Google Play (Android) or in-app/web
- Open Google Play Store → Profile → Payments & subscriptions → Subscriptions → Natureid → Cancel subscription.
- If you subscribed on Natureid’s website or inside the app, go to your account settings → Subscriptions or Manage Subscription and choose Cancel.
- If you cannot cancel in-app, contact Natureid support with your account email and order/transaction ID.
What happens when you cancel
Access and renewal
After cancellation, most subscriptions remain active until the end of the current billing period. Auto-renew will be disabled so you are not billed again after that date.
Access to premium features typically ends when the paid period expires, but data and account remain unless you remove them.
Data and account
Cancelling a subscription usually does not delete your account or observation history. You may need to delete the account separately if you want all data removed.
Check account or privacy settings to request data deletion, or contact support to ask how your data will be handled.
Will I get a refund?
Standard refund policy
Refund rules vary by where you purchased the subscription. Purchases through Apple App Store or Google Play are generally handled by those stores and follow their refund policies.
If you bought directly from Natureid’s website, refunds depend on Natureid’s own terms and any statutory consumer rights that apply.
Exceptions and how to request
- App Store: Request a refund from Apple via reportaproblem.apple.com.
- Google Play: Request a refund via Google Play Help.
- Direct purchases: Contact Natureid support with receipts, transaction ID, and reason for refund (provide screenshots where possible).
Note: No verifiable price data for Natureid in Nigeria was available; specific refund amounts or policies may therefore vary.
Natureid plans and pricing
Available plans (overview)
Official, up-to-date plan names and prices for Nigeria were not verifiable from public sources for 2024/2025.
Below is a general placeholder table; check your purchase source (App Store, Google Play, or Natureid website) for exact local pricing and plan details.
Pricing note
Because pricing information could not be confirmed, the table uses "Varies" where data is not publicly verifiable.
| Plan name | Billing period | Price (EUR) |
|---|---|---|
| Free / Basic | Varies | Varies |
| Premium / Pro | Varies | Varies |
| Family / Multi-device | Varies | Varies |
Your consumer rights in Nigeria
Key protections
Nigerian consumer protections are governed by the Federal Competition and Consumer Protection Act (FCCPA) and enforced by the Federal Competition and Consumer Protection Commission (FCCPC).
Consumers have rights to clear information, fair contract terms, and remedies for misleading or defective services under Nigerian law.
How to enforce your rights
- First contact the seller (Natureid) with a clear complaint and request for refund or remedy.
- If unresolved, file a complaint with the FCCPC via fccpc.gov.ng or use their consumer complaint procedures.
- Keep receipts, screenshots, and all correspondence to support your complaint.
Customer experiences
Common praise
Users commonly praise quick identification results, ease of use for casual plant identification, and a helpful free tier for occasional users.
When support is responsive, users report smooth resolution of account or billing questions.
Reported issues
Some users report difficulty cancelling subscriptions if they were purchased through app stores or in-app purchases and may need to contact store support directly.
Occasional complaints mention delays in refunds or unclear instructions about subscription source (App Store vs direct), which can slow resolution.
Documentation checklist
What to gather
- Account username and email address used with Natureid.
- Order receipt, transaction ID, and payment method details.
- Screenshots of subscription listings, cancellation attempts, and any error messages.
- Dates and times of purchase and cancellation attempts, plus any correspondence with support.
Where to send documents
- If purchased via Apple: use Apple’s refund process and include the App Store receipt.
- If purchased via Google Play: use Google Play refund request with order number.
- If purchased directly: attach documents to your Natureid support ticket or contact form submission.
Common mistakes
Typical errors
Deleting the app without cancelling the subscription is a frequent mistake; this leaves auto-renew active and charges continue.
Another common error is cancelling the wrong account - many people have multiple Apple/Google accounts or emails and cancel a subscription under the wrong identity.
How to avoid them
Always check the subscription section of the store account that was used to buy the subscription, not just the app on the device.
Keep receipts and subscription confirmation emails; they contain order IDs you will need for any refund or dispute.
Comparative recap
Methods at a glance
The table below compares common cancellation routes and who handles refunds, to help you choose the right action.
Quick decision guide
| Method | Typical steps | Who handles refund | When access ends |
|---|---|---|---|
| Apple App Store | App Store → Profile → Subscriptions → Cancel | Apple / App Store | End of current billing period (unless refunded) |
| Google Play | Google Play → Profile → Payments & subscriptions → Cancel | Google Play | End of current billing period (unless refunded) |
| In-app / Website | Natureid account → Settings → Subscriptions → Cancel | Natureid (if purchased directly) | End of current billing period or immediate, per vendor terms |
| Support request | Contact support with order ID and request cancellation/refund | Natureid or store depending on purchase method | Varies - follow confirmation from support |
After cancelling
What to monitor
Check that auto-renewal is disabled in the store or account and save confirmation screenshots or emails. Monitor your payment method for unexpected charges.
If you requested a refund, note the reference number and expected processing time, and follow up if necessary.
Helpful links
- Apple: manage subscriptions
- Google Play: cancel subscriptions
- Federal Competition & Consumer Protection Commission (Nigeria)
- Natureid official site (support/contact)
Address
Registered country
Natureid lists a contact address country as: USA. No full street address or detailed registration address was available from public sources.
Customer service contacts
For billing or cancellation help, use the app’s in-app support, the Natureid website contact form, or the app store support channel where you made the purchase.
Keep records of all correspondence and receipts to support any refund or dispute with Natureid or the app store.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.