Postclic is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Ngl, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Postclic premium unlimited: promotional offer at ₦1,494.90 for 48h, then ₦81,389.00 per month without commitment
Send an e-Postclic to Ngl
Tracked, timestamped, and certified digital mail
What type of action would you like to take?
Choose the type of mail to generate. The template will be adapted automatically.
The form then adjusts based on your choice
Cancellation service #1 in Nigeria
Digital mail
certified, timestamped, tracked, and
recorded on the blockchain
delivered instantly worldwide
Postclic unlimited plan
Promotional offer at ₦1,494.90 for 48 hours
then no commitment, ₦81,389.00 per month
to keep966649193710
Recipient
REF/2025GRHS4
Cancel Ngl: Easy Method
What is Ngl
Overview
Ngl is an anonymous Q&A and messaging application that lets users receive questions and messages without revealing the sender. It offers in-app purchases and subscription tiers for extra features such as hints about message senders and access to Pro content.
How it operates
Billing for Ngl’s paid features is handled by the platform app stores (Apple App Store or Google Play). This means purchases, renewals and refunds are generally processed through those stores, not directly by the app.
How to cancel Ngl
If you purchased via Apple (iOS)
- Open Settings on your iPhone, tap your name, then tap Subscriptions.
- Find the Ngl subscription and tap Cancel Subscription; follow on-screen prompts to confirm.
- Check your Apple purchase history or receipts for the transaction ID and date to keep for records.
If you purchased via Google Play (Android)
- Open the Google Play Store app, tap your profile icon, then Payments & subscriptions > Subscriptions.
- Select Ngl and tap Cancel subscription; follow the confirmation steps.
- Keep a screenshot or email receipt showing the cancellation confirmation for your records.
What happens when you cancel
Access after cancellation
Cancelling a subscription typically stops future renewals but usually allows access to paid features until the end of the already-paid period.
Deleting the Ngl app does not automatically cancel a subscription; you must cancel via the store where you purchased it.
Data and account effects
Account data and messages may remain with the app according to Ngl’s data policies. Cancelling a paid plan does not necessarily delete your account or content.
If you want data removed, check the app settings or contact support and include relevant account details and receipts.
Will I get a refund?
NGL’s stated policy
NGL states it will investigate faults with in-app purchases and may authorise the Application Store to refund up to the cost of the in-app purchase if it cannot be replaced or repaired.
See NGL’s Terms of Service for details: nglapp.com Terms of Service.
Exceptions and course refunds
- Course-based offerings via NxGL.ai may offer full refunds if cancelled before applications close; refunds processed within 14 business days. See: nxgl.ai Refund Policy.
- For most in-app purchases, you must request refunds through the App Store or Google Play because they handle billing.
Ngl plans and pricing
Available plans (Nigeria)
| Plan | Price (NGN) | Period | Main features |
|---|---|---|---|
| NGL unlimited hints (tier) | ₦900.00 | One-time in-app purchase | Provides unlimited "hints" (feature details vary by tier) |
| NGL Pro | ₦4,900.00 | Renewable subscription (likely weekly) | Access to Pro games, hints about message senders, early features |
| NGL Pro (higher tier) | ₦7,900.00 | Renewable subscription (likely weekly) | Higher tier access with similar Pro features |
Pricing notes
Prices above are based on the Nigerian App Store (iOS) listing as of January 2026. Offers and tiers may change over time.
In-app purchases and subscriptions are billed through the app stores; confirm the exact price and billing period in the store before buying.
Your consumer rights in Nigeria
Statutory protections
Consumers in Nigeria retain statutory rights, such as remedies for faulty goods or services. These rights are not waived by an app’s terms.
If a paid feature is faulty or not provided, you may have the right to a repair, replacement or refund under Nigerian consumer protection laws.
Store rules and practical steps
- App store purchases are governed by the App Store or Google Play refund and cancellation rules.
- For in-app billing issues, start by requesting a refund through Apple or Google, and keep records of the request and any responses.
- If unresolved, you can escalate to your bank, payment provider, or a relevant Nigerian consumer protection authority.
Customer experiences
Positive feedback
Many users report a user-friendly, ad-free interface and find the app easy and fun to use; some reviews show generally positive experiences with core features.
Some users appreciate the anonymity and engagement it brings to social followers.
Negative feedback
Common complaints include automated or bot-generated messages and misleading premium features that fail to reveal sender identity as promised.
Technical problems (delayed or missing question delivery) and difficulties cancelling recurring subscriptions after deleting the app are also reported in reviews.
Documentation checklist
Proof of purchase
- App Store or Google Play receipt showing the Ngl transaction.
- Transaction ID and date from your store purchase history or bank statement.
Supporting evidence
- Screenshots of subscription settings showing active or cancelled status.
- Messages or screenshots demonstrating the fault or issue you experienced.
Common mistakes
Deleting the app without cancelling
Many users delete the Ngl app assuming the subscription is cancelled automatically. This often results in recurring charges because the store subscription remains active.
Expecting in-app cancellation or immediate refunds
Another common mistake is trying to cancel or get a refund directly through the app. Because billing is handled by the App Store or Google Play, you must manage subscriptions and refund requests there.
Comparative recap
Quick comparison
| Topic | Store-based purchase | Direct app contact |
|---|---|---|
| Where to cancel | App Store or Google Play (recommended) | May contact NGL support for faults, but stores handle billing |
| Refund likelihood | Subject to store rules; stores often handle refunds | NGL can authorise refunds via the store if purchase is faulty |
| Common issues | Recurring charges after deletion, unclear store cancellation | Reported bot messages, delayed question delivery, misleading hints |
How to prioritise actions
Always first check your subscription status in the store and request a refund there when appropriate.
If the issue is functional (missing features or faults), gather evidence and contact NGL or ask the store to process a refund if the app cannot repair the issue.
After cancelling
Immediate steps to check
- Confirm cancellation in your App Store or Google Play subscription list.
- Monitor your bank or card statement for future charges for at least one billing cycle.
If you need further help
- Request a refund via Apple: Apple refund request.
- Request a refund via Google Play: Google Play refund request.
- For NGL terms: NGL Terms of Service.
- For NxGL course refunds: NxGL terms and refund policy.
Address
Company address
Unit 701, Kwai Cheong Centre, 50 Kwai Cheong Road, Kwai Chung, N.T., Hong Kong
Notes
No specific customer-facing cancellation address was found on the official site; use the app stores and the links above for billing and refund actions.
Similar cancellation services
Verify a sent letter
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Kayode Ogundipe
Digital-law graduate · 7 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 7 years.
FAQ
To cancel your Ngl subscription purchased via Google Play, open the Google Play Store app, tap your profile icon, then select Payments & subscriptions > Subscriptions. Choose Ngl and tap Cancel subscription, then follow the confirmation steps. Remember to keep proof of cancellation.
Yes, cancelling your Ngl subscription typically stops future renewals but allows you to access paid features until the end of the already-paid period. However, deleting the app does not cancel your subscription.
When you cancel your Ngl subscription, your account data and messages may remain according to Ngl's data policies. Cancelling does not delete your account or content unless you specifically request it.
Refund eligibility depends on the store where you purchased the subscription. Ngl states it will investigate faults and may authorize refunds through the App Store or Google Play if applicable. Check their Terms of Service for more details.
To cancel your Ngl subscription purchased through the Apple App Store, open Settings on your iPhone, tap your name, then tap Subscriptions. Find Ngl and tap Cancel Subscription, following the on-screen prompts to confirm. Keep a record of your transaction ID.