Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Opodo Prime service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
How to Cancel Opodo Prime: Complete Guide
What is Opodo Prime
Definition
Opodo Prime is a paid subscription service offered by Opodo that promises travel discounts, priority support and other membership benefits for flight and hotel bookings.
It is sold as an annual plan in European markets and may include a free trial period depending on the offer.
How it appears when booking
Prime may be presented during the booking flow as an add-on or pre-selected option, including a trial in some offers.
Users in some markets report that Prime appears as an extra fee on top of the ticket price; check the booking summary carefully before confirming payment.
How to cancel Opodo Prime
Online cancellation steps
- Log in to your Opodo account on the website or app.
- Go to your account settings or the Prime/subscription section to find subscription management.
- Disable auto-renewal or select Cancel; ensure you save confirmation or screenshot the cancellation screen.
If you cannot cancel online
- Use the Support or Help section to submit a cancellation request for Prime or for Travel Packages (flight + hotel).
- If necessary, contact customer service by phone or message. Keep records of the time, agent name and any reference numbers.
What happens when you cancel
Access to benefits
If you cancel during an active paid period you usually retain Prime access until the end of that billing period.
Canceling during a free trial typically ends renewal but may still allow trial benefits until the trial ends, depending on the offer.
Renewal and data
Auto-renewal must be disabled at least 24 hours before the next renewal to avoid being charged for another period.
Opodo will retain your booking and contact details as required for refunds and support; request deletion via account settings if needed.
Will I get a refund?
General refund policy
Refunds for bookings depend on the fare conditions set by the airline or hotel; many budget tickets are non-refundable.
Opodo applies a €60 administration fee per ticket when you cancel, unless you have selected a Standard or Premium cancellation option.
Subscription refunds and exceptions
There is a 14-day right of withdrawal from the Effective Date for Prime in applicable jurisdictions; if you cancel within 14 days you may receive a full refund minus any used benefits.
Opodo generally does not refund the unused portion of a subscription after a paid period has started, unless required by local law or the 14-day cooling-off rule.
Opodo Prime plans and pricing
Available plan listings
The following prices are drawn from European listings and may vary by market or platform.
Notes about local pricing
No Nigeria-specific EUR pricing was found. Actual cost in Nigeria may differ depending on platform (App Store, Google Play or Opodo local site).
| Plan | Price | Period | Features |
|---|---|---|---|
| Opodo Prime Annual (affiliate listing) | €54.99 | Annual | 30-day free trial, travel discounts, shareable benefits |
| Opodo Prime Annual (Help Center renewal) | €69.99 | Annual | Auto-renews annually |
| Opodo Prime Annual (consumer report) | €89.99 | Annual | Advertised in Prime price context |
| Opodo Prime Annual (review site) | €70.00 | Annual | Membership offering flight & hotel discounts |
Your consumer rights in Nigeria
Local consumer protection overview
Nigerian consumers are protected by national consumer protection authorities such as the Federal Competition and Consumer Protection Commission (FCCPC), which handles unfair commercial practices and misleading terms.
If you believe a company has misled you about a subscription, you can file a complaint with the FCCPC for guidance and potential enforcement action.
Practical steps for Nigerians
- Contact your card issuer to request a chargeback if you were charged without clear consent or after cancellation attempts.
- Keep all booking confirmations, screenshots of enrollment and cancellation attempts to support a complaint to the FCCPC or your bank.
Customer experiences
Positive reports
Many users praise Opodo's support staff for being helpful and professional when handling cancellations and queries.
Some Trustpilot reviewers report friendly, competent service that resolved their issues satisfactorily.
Negative reports
Numerous users report being unknowingly enrolled in Prime due to pre-selected options in the booking flow, causing unexpected charges.
Other common complaints include difficulty finding a cancel button, repeated calls required to cancel, and continued charges despite cancellation efforts.
Documentation checklist
What to prepare before contacting Opodo
- Booking reference and full passenger name as shown on the booking.
- Account email address and screenshots of the Prime enrollment or pre-selected option.
- Proof of payment (bank/credit card statement) and any cancellation confirmation numbers.
What to include in a complaint
- Clear timeline of events (date of booking, date of enrollment, cancellation attempts).
- Copies of messages or chat logs with Opodo support and any agent names or reference IDs.
Common mistakes
Assuming trial auto-cancels
Many users assume a free trial will end automatically; in practice you must disable auto-renewal to avoid charges.
Always check the trial terms and set a calendar reminder to cancel before the trial ends if you do not want to continue.
Not checking fare conditions
Users sometimes cancel flights expecting a refund without checking fare rules; budget fares are often non-refundable and subject to supplier rules.
Also, remember Opodo may charge a €60 administration fee per ticket on cancellations unless you selected a protected cancellation option.
Comparative recap
Quick comparison summary
This table compares key points: cancellation method, refund likelihood, auto-renew rules and reported ease of cancelling.
How to use this recap
Use the table to quickly see likely outcomes and prepare the right documentation before contacting support.
| Item | Opodo Prime (cancellation) | Refunds | Auto-renew | Ease of cancel (reported) |
|---|---|---|---|---|
| Method | Cancel via account settings or Support | Depends on fare/supplier; subscription refund possible within 14 days | Auto-renews annually; disable 24+ hours before renewal | Mixed: some quick, many report problems |
| Fees | None to cancel subscription; booking cancellations may incur €60 admin fee | Supplier refunds may be reduced by €60 admin fee per ticket | Charges apply if auto-renew not disabled in time | Reports of hidden pre-selection and difficult cancellation flow |
| Timing | Access usually continues until period end | Airline refunds may take ~30 days; Opodo processes within 7 days after receipt | Renewal timing varies by plan; check billing date | Some resolved quickly; others required repeated contact |
After cancelling
Follow-up actions
Save any cancellation confirmation emails or screenshots and check your bank or card statement to ensure no further charges occur.
If a refund is due, expect that Opodo will wait for supplier authorization; once received, Opodo aims to transfer funds to the original payment method within 7 days.
Helpful links and escalation
- How to cancel a flight (Opodo Help)
- Cancel a Travel Package (Opodo Help)
- How to request a refund (Opodo Help)
- File a complaint with the Federal Competition and Consumer Protection Commission (FCCPC) at your local office if you are in Nigeria and cannot resolve the issue.
Address
Official correspondence
If you need to send postal correspondence or formal complaints, the following UK address is used in Opodo-related sources.
Opodo, Waterfront, Hammersmith Embankment, Chancellor’s Road, London, W6 9RU, United Kingdom.
When to use the postal address
Use postal correspondence for formal written complaints or when requested by Opodo support; include copies of booking documentation and contact details.
Keep proof of postage and delivery for any formal escalation to regulators or your bank.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.