Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Upwork service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Upwork: Easy Method
What is Upwork
Overview
Upwork is an online platform that connects freelancers and clients worldwide for contract work and project-based services.
It handles job listings, contracts, time tracking, and payments, and offers subscription features and a Project Catalog for pre-packaged services.
Who uses Upwork
Clients use Upwork to hire remote talent across categories like design, development, writing, and marketing.
Freelancers use the platform to find work, bill clients, and manage contracts; some subscribe to paid membership or business tools.
How to cancel Upwork
Subscriptions purchased via iOS (App Store)
- Open iOS Settings → your name → Subscriptions.
- Find the Upwork subscription and tap Cancel. Subscriptions billed by Apple must be cancelled through Apple.
- Note: These subscriptions cannot be cancelled from Upwork.com; refunds are handled by Apple.
Subscriptions purchased via Google Play (Android)
- Open the Google Play Store app and go to Menu → Subscriptions.
- Select the Upwork subscription and choose Cancel subscription.
- Upwork cannot cancel Google Play subscriptions for you; billing is managed by Google.
Web subscriptions and Project Catalog purchases
- For web subscriptions, sign in at Upwork.com and go to Billing & Transactions (or Account Settings) to cancel auto-renewals.
- To cancel a purchased Project Catalog item or contract: Manage Work → Your contracts → Cancel contract. If the freelancer approves, a refund may be issued.
- Remember cancellation on the web stops renewals but refunds are not guaranteed and follow Upwork’s billing policy.
What happens when you cancel
Access and renewals
Cancelling a subscription generally stops future renewals; you keep access until the current paid period ends.
Web cancellations typically do not immediately remove access; they prevent the next billing cycle.
Data and contracts
Your profile, contract history, messages, and files remain on Upwork unless you close your account following Upwork procedures.
Cancelling a subscription does not automatically cancel active contracts; contracts must be ended or cancelled separately.
Will I get a refund?
Refunds for app-store purchases
Refunds for subscriptions bought through Apple or Google follow Apple and Google Play policies, not Upwork’s internal policy.
There is no universal 14-day cooling-off; request refunds from Apple or Google where the subscription was purchased.
Refunds for contracts and web payments
Clients may request refunds for contract payments within 180 days via the Upwork platform; freelancers or agencies have discretion to approve refunds.
For payments 180 - 365 days old, contact Upwork support for possible exceptions. If approved, refunds are usually credited back in 3 - 5 business days.
Upwork plans and pricing
Overview
Upwork offers different paid features (freelancer memberships, business plans, subscription-based services) and per-project purchases in the Project Catalog.
Pricing varies by plan, billing method, and country; exact NGN amounts depend on currency conversion and platform fees.
Notes
If you purchased via the App Store or Google Play, the price you paid and refund handling are controlled by Apple or Google Play.
Web subscription prices and service fees are listed on Upwork’s site when you subscribe and in your Billing & Transactions history.
| Plan / Item | Billing method | Typical price (NGN) | Notes |
|---|---|---|---|
| Subscription via iOS App | Apple App Store | Varies | Billed by Apple; cancel and request refunds via Apple. |
| Subscription via Google Play | Google Play Store | Varies | Billed by Google; cancel and request refunds via Google Play. |
| Web subscription (Upwork.com) | Upwork billing (card/PayPal) | Varies | Manage in Billing & Transactions; refunds not guaranteed. |
| Project Catalog purchases | Upwork payments | Varies | Clients can cancel contracts; refunds at freelancer discretion. |
Your consumer rights in Nigeria
General refund rights
Refund rights for digital services depend on how the purchase was made and the provider’s policy.
For App Store or Google Play purchases, Apple and Google policies apply and may not include a statutory cooling-off period.
Practical steps and evidence
If billing continues after cancellation, you may need to dispute charges via your card issuer or contact Upwork support with documentation.
Keep records of subscription terms, billing source, receipts, and correspondence when seeking refunds or disputing charges in Nigeria.
Customer experiences
Positive experiences
Many users praise Upwork for access to international clients and secure payment processing.
Freelancers often report the platform helps build careers, find steady clients, and scale to top-rated status.
Negative experiences
Common complaints include platform fees, the cost of Connects, and limited visibility for new freelancers.
Some users report account suspensions or slow customer support when disputing billing or refund issues, and frustrations with app-store double-billing.
Documentation checklist
What to collect before cancelling
- Subscription receipt or invoice showing purchase source (Apple/Google/Upwork).
- Account email, username, and billing method details (card last four digits or PayPal).
- Contract ID or Project Catalog purchase confirmation for contract-specific cancellations.
What to include in refund disputes
- Clear timeline of charges and cancellation attempts.
- Screenshots of subscription status, cancellation confirmations, and messages with the freelancer or Upwork support.
- Bank or card statements showing the charged amounts, if available.
Common mistakes
Assuming Upwork can cancel app-store subscriptions
Users often assume Upwork can cancel subscriptions bought through Apple or Google; this is incorrect.
Attempting to cancel on Upwork.com will not stop app-store billing; you must cancel inside Apple or Google settings.
Missing documentation and late requests
Not saving receipts or contract IDs makes refunds and disputes slower or less likely to succeed.
Waiting beyond the 180-day window for contract refund requests can limit your options - act promptly and provide evidence.
Comparative recap
Quick comparison
The table below summarizes cancellation routes, who handles refunds, and typical refund likelihood or timing.
How to interpret
"Refund likely" indicates typical outcomes but not guarantees; always check the specific provider’s policy for your case.
| Method | How to cancel | Who processes refunds | Refund likelihood / timing |
|---|---|---|---|
| App Store (iOS) | iOS Settings → your name → Subscriptions → Upwork → Cancel | Apple | Refunds per Apple policy; not guaranteed. Request via Apple support. |
| Google Play (Android) | Google Play Store → Menu → Subscriptions → Upwork → Cancel | Google Play | Refunds per Google policy; not guaranteed. Request via Google Play support. |
| Web subscription (Upwork.com) | Upwork Billing & Transactions → Manage subscription → Cancel | Upwork | Cancellation stops renewal; refunds case-by-case. If approved, credit usually in 3 - 5 business days. |
| Project Catalog / Contracts | Manage Work → Your contracts → Cancel contract | Freelancer/Agency (with Upwork oversight) | Refunds depend on freelancer/agency approval; clients can request within 180 days. |
After cancelling
Follow-up actions
Confirm cancellation by checking the subscription status in Apple/Google or in Upwork Billing & Transactions.
Save cancellation confirmations, final invoices, and any messages from freelancers or support for future reference.
Helpful links
- Apple: Cancel subscriptions on iPhone
- Google Play: Cancel subscriptions
- Upwork: Billing & Transactions
- Upwork Help Center
Address
Corporate office
Upwork Global Inc.
475 Brannan St, Suite 430, Street, England 94107
Support contact
For account-specific disputes or questions, use the Upwork Help Center to open a support ticket.
Provide the documentation checklist items to speed resolution.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.