Cancel WhoGoHost: Step-by-Step Guide

What is WhoGoHost

Overview

WhoGoHost is a Nigerian web hosting and domain registrar that offers shared hosting, reseller plans, cloud and server services, email solutions and related add-ons.

Primary services

Common services include web hosting (shared and reseller), WordPress hosting, virtual/cloud servers, SSL certificates and domain registration.

The company publishes specific refund and server terms that define cancellation and refund windows for different products. See the official policy for details.

How to cancel WhoGoHost

Cancel a web hosting (shared/reseller) service via the client area

• Log in to your WhoGoHost client area.
• Go to Services → My Services and click View Details next to the service.
• Open the Management Actions tab and choose Request Cancellation.
• You will receive an auto-reply; wait for the separate cancellation confirmation email (may take up to 48 hours).
• Reply to the confirmation email to request a refund (if eligible) and await written confirmation and the refund (allow up to 15 days).

Cancel cloud, server or other services

• For cloud or server products, submit a ticket via the client area or email WhoGoHost support to request cancellation.
• Note that setup fees and initial term fees for servers/cloud services are generally non-refundable.
• Always request written confirmation of cancellation and any timeline for termination or refunds.

What happens when you cancel

Service termination and access

Once cancellation is confirmed, the service will be scheduled for termination and access may be suspended or removed according to WhoGoHost procedures.

Termination timing varies by product; wait for the confirmation email that explains next steps.

Data and related items

Data on the service (files, databases, emails) can be lost after termination. WhoGoHost’s policy does not guarantee long-term backups post-cancellation.

Always back up your site and email before requesting cancellation to avoid permanent data loss.

Will I get a refund?

Refund eligibility and typical windows

Refunds require that you first cancel the service. Different products have different refund windows.

• Annual shared/reseller hosting: refundable if cancelled within 30 days.
• Monthly/quarterly/semi‑annual hosting: refundable if cancelled within 72 hours.
• SSL certificates: issued certificates refundable within 5 days; unissued certificates within 30 days.

Exceptions and process details

• Many products are explicitly non-refundable: virtual servers, domains (registration/transfer/renewal), cloud hosting, SiteLock, CodeGuard, SpamExperts, MarketGoo, Bizgrowth/website projects, Site Builder, Google Workspace, Microsoft 365, Email Hosting, cPanel Cloud Hosting and similar add-ons.
• Refunds are ordinarily credited to your client account by default; cash refunds are available on request and processed within roughly 5 - 15 days but may incur administrative fees.
• Wallet deposits are non-refundable and cannot be withdrawn or transferred.

WhoGoHost plans and pricing

Available plans (sample)

Below are example monthly plans and key features converted to EUR as provided by WhoGoHost pricing data.

Pricing notes

Prices above are shown in euros as supplied; local NGN costs will vary with exchange rates and promotions.

See WhoGoHost for full current pricing and billing periods: whogohost.ng.

Your consumer rights in Nigeria

Legal framework

Nigerian consumer protection is governed by the Federal Competition and Consumer Protection Act (FCCPA) 2018 and enforced by the Federal Competition and Consumer Protection Commission.

Under Nigerian law, blanket “no refund” terms can be found illegal and unenforceable in some judgments.

How this affects WhoGoHost policies

• WhoGoHost’s refund terms are company-defined (e.g., 30 days or 72 hours for certain products).
• Where a policy conflicts with statutory consumer rights, you may have legal remedies under Nigerian law.

Customer experiences

Positive feedback

• Some Nigerian customers praised timely and competent support in 2020 Sitejabber feedback and recommended WhoGoHost.

Critical feedback

• Other reviews (Sitejabber, Nairaland, WebsitePlanet) raised issues including downtime, billing disputes, nameserver/domain problems, poor support and extra charges.
• Reviews are mixed; individual experiences vary by product, time and support interactions.

Documentation checklist

Before you request cancellation

• Account username and email used to register the service.
• Service ID or invoice number for the product you want to cancel.
• Proof of payment if you plan to request a cash refund.

What to keep after cancellation request

• Copy of the cancellation request and the auto-reply confirmation email.
• Written cancellation confirmation from WhoGoHost and any refund correspondence.
• Backups of your website, databases and email data before termination.

Common mistakes

Missing the refund window

A frequent error is waiting too long to request cancellation and then expecting a refund. Annual plans have a 30-day window; many shorter plans have a 72-hour window.

Always check timing before you pay and cancel immediately if you plan to seek a refund.

Assuming domains and add-ons are refundable

Customers sometimes assume domains or add-ons are refundable; in most cases WhoGoHost treats domains, servers and many add-ons as non-refundable.

If you need a domain refund or transfer, confirm the terms before purchasing or cancelling.

Comparative recap

At-a-glance comparison

The table below summarizes WhoGoHost’s cancellation and refund approach versus general expectations from many hosting providers.

After cancelling

Immediate next steps

• Download and securely store backups of site files, databases and email data.
• Monitor your client area and email for written cancellation confirmation and refund messages.

If you have a dispute or need help

• Refer to WhoGoHost refund policy: WhoGoHost Refund Policy.
• For server-specific terms see: Server Terms.
• If you believe your consumer rights were breached, consider contacting the Federal Competition and Consumer Protection Commission: fccpc.gov.ng.

Address

Official correspondence address

Plot 3A, Olumuyiwa Street, Off Babington Ashaye Crescent, Omole Phase 1, Lagos, Nigeria.

Use of the address

You can use this address for formal written correspondence related to cancellations or disputes. Keep copies of any mailed notices and proof of delivery.