Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Etsy service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Etsy Order: Easy Method
What is Etsy
Overview
Etsy is an online marketplace for handmade, vintage and craft-supply items where individual sellers list goods for buyers worldwide.
Sellers manage shops, listings, orders and communications through Etsy tools and apps, while buyers browse and purchase from those independent sellers.
Key functions
Etsy provides listings, payment processing (where supported), messaging, and dispute tools such as cases and Purchase Protection.
Policies, fees and protections are set by Etsy and by individual sellers, and some services vary by country and time.
How to cancel Etsy
For sellers on web (desktop or mobile)
- Notify the buyer using Etsy Messages before cancelling to explain reason and next steps.
- Open Shop Manager → Orders & Shipping, locate the order, and choose the cancel option to initiate cancellation.
- Cancellation through Shop Manager triggers a full refund to the buyer; Etsy covers processing and listing fees automatically.
- The order will remain visible until cancellation processes (about 48 hours), and the buyer typically receives the refund within 3 - 5 business days.
- More details: How to Cancel a Sale.
For sellers on the Etsy Seller app and for buyers
- On the Etsy Seller app: go to More → Cancel order to cancel from the app interface.
- Buyers cannot cancel an order directly; they must message the seller to request cancellation and wait for the seller’s response.
- If a cancellation request is unresolved after 48 hours, buyers may open a case through Etsy’s Help system.
- Reference: Seller cancellation steps and Buyer cancellation guidance.
What happens when you cancel
Order status and timeline
When a seller cancels, the order is marked for cancellation and stays visible until the cancellation completes, usually about 48 hours.
After processing, the buyer receives a full refund; the buyer’s bank or payment provider may take 3 - 5 business days to post it.
Fees, records and data
Etsy automatically refunds the buyer and covers associated processing and listing fees when the seller cancels through Shop Manager.
Records of the cancellation and related messages remain in the shop and buyer’s order history for reference and dispute handling.
Will I get a refund?
Etsy Purchase Protection and conditions
- Purchase Protection can cover items that do not arrive, arrive damaged, arrive late beyond the estimated delivery window, or significantly differ from the listing.
- Buyers should contact the seller first to resolve issues; if unresolved after 48 hours and the delivery window has passed, Etsy may step in.
- Details: Etsy’s Purchase Protection.
Time limits and exclusions
- Buyers have up to 180 days from the transaction date to request refunds via Etsy’s case system; after 180 days Etsy cannot support on-platform refunds.
- The EU 14-day statutory cooling-off right does not apply to Nigerian buyers; refunds are governed by seller policies and Etsy protections.
- Reference policy: Etsy buyer legal information.
Etsy plans and pricing
Plan summary
| Plan | Price | Notes |
|---|---|---|
| Standard seller tools | Varies | Varies |
| Listing fees, transaction & payment processing | Varies | Varies |
Pricing notes
There is no specific, current official pricing data for Nigerian sellers in 2024/2025 available in this guide.
Etsy closed Nigerian seller shops effective August 5, 2025 and did not support Etsy Payments in Nigeria; shop availability and payment methods have varied by country.
Your consumer rights in Nigeria
Local legal position
For Nigerian consumers there is no statutory 14-day cooling-off or right of withdrawal as provided by EU law.
Refunds and cancellations on Etsy for Nigerian buyers are primarily governed by seller-specific policies and Etsy’s Purchase Protection program.
Practical advice
- Contact the seller first via Etsy Messages and keep a record of all communications.
- If the seller does not resolve the issue, open a case on Etsy within 180 days of the transaction.
- Keep proof of delivery, screenshots, order numbers and photos to support any claim.
Customer experiences
Common positive trends
Many buyers successfully receive refunds or replacements after contacting sellers and using Etsy’s case process.
When sellers respond promptly and policies are clear, disputes are often resolved without escalation.
Recurring negative reports
- TrustPilot and other review sites report complaints about orders not arriving, late delivery, or limited customer service responsiveness.
- There are repeated reports of difficulty obtaining refunds, refusals to refund return postage for faulty items, and frustration over account suspensions.
- Some consumers note that protection windows can expire before latent defects appear.
Documentation checklist
Required items to request cancellation or refund
- Order number and transaction date.
- Clear description of the problem and desired resolution.
- Copies or screenshots of Etsy Messages with the seller.
Optional supporting items
- Tracking information showing non-delivery or late delivery.
- Photos of damaged or incorrect items.
- Receipts for return postage when applicable.
Common mistakes
Seller-side examples
Sellers sometimes cancel without notifying buyers first, which causes confusion and escalations.
Failing to cancel through Shop Manager can leave fees uncleared or delay automatic refunds from Etsy.
Buyer-side examples
Buyers may assume they can cancel directly and do not message the seller first, delaying resolution.
Another mistake is missing the 180-day window for cases or failing to keep delivery and communication records.
Comparative recap
Quick comparison
| Action | Who can start | Typical timeline | Refund handled by |
|---|---|---|---|
| Seller cancels (Shop Manager) | Seller only | Order visible ~48 hrs; buyer refund in 3 - 5 business days | Etsy refunds; Etsy covers processing/listing fees |
| Buyer requests cancellation | Buyer contacts seller via Messages | Depends on seller response; open case after 48 hrs if unresolved | Seller or Etsy (if case escalates) |
| Purchase Protection claim | Buyer, after contacting seller | Varies; must be within 180 days | Etsy evaluates and may refund if eligible |
Which to use when
Sellers should cancel through Shop Manager to ensure automatic fee handling and refund processing by Etsy.
Buyers should message the seller first, keep records, and open a case on Etsy if there is no satisfactory response within 48 hours.
After cancelling
Next steps for sellers and buyers
- Sellers: confirm cancellation in Shop Manager, keep communication records, and monitor for returned items if applicable.
- Buyers: watch for the refund to post in 3 - 5 business days and keep evidence of the cancellation for future reference.
Useful links
- How to Cancel a Sale
- How to Cancel an Order on Etsy (Buyer guidance)
- Etsy Purchase Protection
- Etsy buyer legal information
Address
Corporate address
Etsy, Inc. 117 Adams Street Brooklyn, NY 11201 United States
Use this address for official corporate correspondence and trade inquiries.
Alternative contacts
For on-platform problems, use Etsy Help and the cited help articles linked above to start a case or contact support.
Keep copies of all messages and documentation when communicating about cancellations or refunds.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
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- prevent the recipient from contesting the legal scope of the mail.