Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Kogan service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Kogan Order: Easy Method
What is Kogan
Kogan is an online retailer and marketplace originally based in Australia that sells electronics, home goods, books and services under its own brands and from third-party sellers.
Many customers worldwide use Kogan.com to order items shipped internationally, but the company operates under Australian corporate structure and terms.
Company overview
Kogan operates an e-commerce platform offering direct-branded products and third-party listings.
The business model includes promotions, membership services and region-specific shipping options.
How Kogan serves international buyers
Kogan ships internationally in selected cases; availability and support depend on the listing and shipping option chosen at checkout.
For buyers in Nigeria, import rules, duties and local delivery arrangements influence the transaction and after-sales handling.
How to cancel Kogan
Cancel before dispatch (Web)
- Sign in to your account on Kogan.com.
- Find Orders, select the order you wish to cancel and choose Cancel if that option is shown.
- If the order is cancelled before dispatch, Kogan will refund funds in full and send an email confirmation.
Cancel after processing or dispatch
- If the order has been processed or dispatched, follow Kogan’s returns policy to return the item once received.
- Contact Kogan Customer Support if you cannot find a cancellation option or if the courier has already collected the parcel.
- Keep order numbers, tracking details and any courier communications ready when contacting support.
What happens when you cancel
Access and delivery
If cancellation is accepted before dispatch, the order will not be shipped and you will not receive the item.
If the item was already dispatched, you may need to wait for delivery and then return the item under the returns process.
Renewals and subscriptions
Automatic memberships or subscription services (for example Kogan First) may require separate cancellation steps in your account.
Check membership pages and billing history, and contact support if recurring fees continue after cancellation.
Will I get a refund?
Change-of-mind returns (non-faulty)
Kogan offers a 14-day period from receipt for eligible Kogan-exclusive brand products for change-of-mind returns.
- Refunds for change of mind are typically provided as store credit only, excluding delivery charges.
- Return shipping costs for change-of-mind returns are usually at the customer’s expense.
Faulty or defective items
For major failures, Kogan provides remedies under Australian Consumer Law (ACL): refund, replacement or repair as appropriate.
- Minor faults are often handled by repair or replacement at Kogan’s discretion.
- If you believe an item is faulty, document the fault and contact Kogan to request a remedy under warranty or consumer law.
Kogan plans and pricing
Plan overview
Public pricing information for Kogan in Nigeria is not consistently available in verified sources for 2024/2025.
Where pricing varies by region or promotion, costs may be shown in NGN, USD or AUD at checkout.
Common plan examples
| Plan | Typical Price | Notes |
|---|---|---|
| Standard orders | Varies | Per-item pricing and shipping depend on seller and shipping option |
| Kogan First / Membership | Varies | May include free or discounted shipping and early access; regional availability varies |
Your consumer rights in Nigeria
Local consumer protection
If you buy in Nigeria through a local seller or a local branch, Nigerian consumer protection laws apply and you may contact local authorities for disputes.
The Federal Competition and Consumer Protection Commission (FCCPC) is the national agency overseeing consumer rights and complaints in Nigeria.
Cross-border purchases and jurisdiction
When buying from Kogan (an Australian company) the applicable law may depend on where the seller is established, the product origin and the terms of sale.
Australian Consumer Law may apply for purchases from Kogan Australia in some circumstances, but enforcement and remedies can be more complex for international buyers.
Customer experiences
Positive feedback
Some customers report satisfaction with electronics and specific services such as educational products (for example, a Kogan Tax Guide purchase).
There are individual reports praising product value and quick delivery on certain orders.
Negative feedback
Common complaints include slow or poor customer service, difficulty obtaining refunds, and problems cancelling memberships.
Other frequent issues reported are delivery failures, lost parcels and occasional quality or warranty disputes with items received defective.
Documentation checklist
Essential order information
- Order number and date of purchase.
- Product name, SKU and any tracking number provided by courier.
Evidence for refunds or faults
- Photographs or videos showing the defect or damaged packaging.
- Email confirmations, invoices and any communication with Kogan or the courier.
Common mistakes
Waiting too long to act
Delaying a cancellation request until after dispatch removes the simple cancellation option and forces a returns process.
Act as quickly as possible if you decide to cancel and monitor your order’s status in your Kogan account.
Missing documentation or proof
Not keeping invoices, tracking details or photos of faults makes it harder to prove your case for refunds or warranty claims.
Always save order emails and evidence of delivery condition to avoid delays or denials.
Comparative recap
Before vs after dispatch
| Situation | Cancellation option | Refund expectation |
|---|---|---|
| Before dispatch | Can cancel via account; immediate processing possible | Full refund expected with email confirmation |
| After dispatch / processed | Must follow returns policy after delivery | Refunds depend on returns type: change-of-mind often store credit; faults may qualify for full refund |
Refund types and responsibilities
| Return type | Who pays return shipping | Remedy |
|---|---|---|
| Change of mind | Customer | Store credit typically; delivery charges excluded |
| Faulty / major failure | Seller (often), subject to evaluation | Refund, repair or replacement under consumer law |
After cancelling
What to expect next
After a successful cancellation before dispatch you should receive an email confirmation and the refund processed to the original payment method.
If the order entered processing, expect instructions for return and the applicable refund or credit to follow the returns assessment.
Helpful links
- Kogan homepage - account and orders
- Kogan returns & refunds - official returns policy and steps
- Federal Competition and Consumer Protection Commission (FCCPC) - Nigerian consumer protection resources
- Australian Consumer Law guidance - remedies for major failures
Address
Corporate address
Kogan Australia Pty. Ltd., 136 Buckhurst St., South Melbourne, Victoria 3205, Australia.
Contact notes
For account-specific cancellation requests or disputes, contact Kogan via your order page or customer support channels listed on Kogan.com.
If you are in Nigeria, include import documentation and local delivery details when raising a support case to speed resolution.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.