Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Salehoo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel SaleHoo: Easy Method
What is SaleHoo
Overview
SaleHoo is an online supplier directory and dropshipping platform that offers market research tools, a vetted supplier list and educational resources for online sellers.
The service includes subscription plans for access to directories and dropshipping tools, plus one‑time products such as training courses.
Who uses it
Entrepreneurs, e-commerce sellers and dropshippers worldwide use SaleHoo to find suppliers and product ideas.
Users may subscribe directly via the web or use app-based integrations; different cancellation routes can apply depending on how you signed up.
How to cancel SaleHoo
Cancel web / direct subscriptions
- Email support at support@salehoo.com requesting cancellation.
- Use SaleHoo live chat to request cancellation during business hours.
- Phone SaleHoo at +1 213 839 6836 to request cancellation by phone.
- Send your request at least 48 hours before the renewal date to help prevent the upcoming charge.
Cancel App Store or Google Play subscriptions
- SaleHoo does not provide separate App Store/Google Play cancellation steps on its help pages.
- If you subscribed via Apple or Google, manage the subscription through your Apple ID or Google Play account settings; contact SaleHoo support for help if needed.
What happens when you cancel
Effect on billing
Cancelling a web subscription stops future automatic renewals when the request is processed.
Requests should be made at least 48 hours before renewal; otherwise the upcoming charge may not be prevented.
Effect on access and data
After a successful cancellation request, you will typically retain access for the remainder of the already‑paid period.
Account data and settings may remain on SaleHoo systems according to their retention policies; contact support for account closure details.
Will I get a refund?
Standard refund policy
SaleHoo offers a 60‑day money‑back guarantee for subscriptions: if you are not completely satisfied, contact support within 60 days of signup for a full refund.
To request a refund, contact support@salehoo.com and include your account details and reason for the refund.
Exceptions and other refunds
- Non‑subscription product orders cancelled before confirmation are refundable and processed within 30 days, per SaleHoo’s Terms of Use.
- If you miss the 48‑hour cancellation window before renewal, you may be charged for the next period; refund outcomes can vary and should be discussed with support.
- Some users report delays or difficulties with refunds; document your requests and follow up if a response takes longer than expected.
SaleHoo plans and pricing
Price table
| Plan | Price | Period | Features |
|---|---|---|---|
| Directory (Annual, USD) | €62.31/year | Annual | Access to supplier directory, market research labs, community support |
| Directory (Annual, GBP) | €78.39/year | Annual | Access to supplier directory, market research labs, community support |
| Directory (Lifetime, USD) | €118.11 one‑time | Lifetime | Lifetime access to directory and tools |
| Dropship Basic (Monthly, USD) | €25.11/month | Monthly | 500 AliExpress product imports/month, 1 user account, personal support |
| Dropship Basic (Annual, USD) | €251.10/year | Annual | Same features, billed yearly |
| Dropship Basic (Monthly, GBP) | €31.59/month | Monthly | Same features |
| Dropship Basic (Annual, GBP) | €315.90/year | Annual | Same features, billed yearly |
| Educate (One‑time, USD) | €43.71 one‑time | One‑time | Lifetime access to Shopify & Amazon launch training |
| Educate (One‑time, GBP) | €54.99 one‑time | One‑time | Same content, GBP pricing |
Notes on pricing
Prices shown are provided as converted values in the available data and may not reflect Nigeria‑specific pricing or local taxes.
Check SaleHoo’s pricing page for the most current pricing: SaleHoo Pricing & Trial.
Your consumer rights in Nigeria
Governing law and contract terms
SaleHoo’s Terms state the service is controlled from New Zealand and New Zealand law applies, with disputes in New Zealand courts.
SaleHoo does not reference Nigerian statutory cancellation rights in its published terms.
Nigerian consumer protections
Nigerian consumer protections, such as provisions under the Federal Competition and Consumer Protection Act, may provide remedies for unfair or misleading practices.
However, because SaleHoo’s contract refers to New Zealand law, enforcing Nigerian statutory rights may be complex; consider seeking local consumer advice if you encounter problems.
Customer experiences
Positive feedback
Many users praise SaleHoo for helpful, responsive customer support and a user‑friendly platform for supplier discovery.
Customers value the vetted supplier directory and market research tools as useful for finding reliable suppliers and product ideas.
Negative feedback
Some users report difficulty cancelling, unexpected charges after account closure and delays in refund processing.
Technical issues have been reported in app integrations (Shopify), including order processing problems and billing confusion.
Documentation checklist
What to prepare before cancelling
- Account email and username used for the SaleHoo subscription.
- Date of subscription and next renewal date (check your billing details).
- Order or invoice numbers for the subscription or one‑time purchases.
What to include in your cancellation request
- Clear statement that you wish to cancel and stop auto‑renewal.
- Request for a refund if within the 60‑day guarantee window, with reason for dissatisfaction.
- Any supporting screenshots or correspondence if you experienced billing errors.
Common mistakes
Missing the 48‑hour notice window
Failing to request cancellation at least 48 hours before renewal is a frequent cause of unexpected charges.
Example: a customer requests cancellation on the renewal day and is still billed because the request arrived too late to stop the upcoming charge.
Using the wrong cancellation channel
Another common error is attempting to cancel an App Store/Google Play subscription through SaleHoo web support instead of via the app store settings.
Example: a user cancels the SaleHoo account but not the Apple/Google subscription and continues to be billed by Apple/Google.
Comparative recap
Quick comparison
| Feature | Web / General Subscriptions | App Store / Google Play |
|---|---|---|
| How to cancel | Email support, live chat or phone (+1 213 839 6836) | Manage via Apple ID or Google Play subscription settings; SaleHoo refers to support for help |
| Refund policy | 60‑day money‑back guarantee for subscriptions; contact support within 60 days | Refunds generally handled by Apple/Google for their charges; contact SaleHoo for assistance |
| Notice period | Request must be made ≥48 hours before renewal to help prevent upcoming charge | Follow Apple/Google cancellation timing rules; SaleHoo does not list app‑store specifics |
| Governing law | SaleHoo’s terms specify New Zealand law and jurisdiction | Same contract terms apply; platform billing handled by app stores under their policies |
After cancelling
Follow‑up steps
Save confirmation emails or chat transcripts from SaleHoo confirming cancellation and any refund promises.
If you do not receive confirmation within a few days, follow up with support and include your original request details.
Helpful links and contacts
- SaleHoo support article on cancelling: How can I cancel my subscription?
- SaleHoo pricing and trial information: Pricing & Trial
- SaleHoo Terms of Use (refunds and legal): Terms of Use
- Contact email: support@salehoo.com
- Phone (US): +1 213 839 6836
Address
Primary postal address
SaleHoo Group Limited
3501 Jack Northrop Ave Suite #AHX721, Hawthorne, California 90250, United States
Alternate postal information
SaleHoo also lists an alternate PO Box address in New Zealand in its public contact details; use the web support pages for the most current postal options.
For written correspondence about cancellations, include your account details and a clear statement of the cancellation request.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.