Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Shipt service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Shipt: Easy Method
What is Shipt
Service overview
Shipt is a U.S.-based grocery delivery and membership service that connects customers with personal shoppers to pick up and deliver orders from partner retailers.
The service operates under U.S. terms of service and handles order, membership, and refund requests through its app, website, and support channels.
Availability note for Nigeria
As of the latest information, Shipt does not offer service in Nigeria, so local access, pricing, and fulfillment are not available in-country.
If you are outside Shipt's operating regions, cancellation and refund processes will still follow Shipt's U.S.-centric policies and support procedures when applicable.
How to cancel Shipt
Cancel a grocery order (before shopping starts)
- Open the Shipt mobile app or go to the website and sign in.
- Tap Orders → select the specific order.
- Scroll to the bottom of that order page and choose “Cancel this order.”
- Cancellations are allowed anytime before the shopper starts shopping.
Cancel an order after shopping starts or for help
- If the shopper has already started shopping, contact Shipt Support immediately via live chat or phone to request cancellation.
- Shipt support phone (example U.S. number): 205-502-2500. Use the app’s Help/Support for live chat.
- Cancellation after shopping has begun is not guaranteed and is handled case-by-case by support.
Cancel a Shipt membership (subscription)
- Log in at shipt.com/login or open the Shipt mobile app.
- Tap Account → Shipt Membership Profile → “How to cancel my membership.”
- Follow prompts and confirm “Yes, cancel membership.”
- If membership was purchased through Target, cancel via the Target app or contact Target Guest Services at 1-800-591-3869.
What happens when you cancel
Order cancellation outcomes
If you cancel before shopping starts, the order is voided and no delivery should occur.
If cancellation is attempted after shopping begins, the shopper may already have picked items; support will advise on next steps.
Membership cancellation effects
Cancelling a membership stops future renewals according to your billing cycle and the terms in your account.
Access to any membership benefits typically continues until the end of the current paid period unless Shipt states otherwise.
Data and account retention
Your account and order history generally remain on file per Shipt’s terms of service and privacy policy.
Cancellation does not automatically delete account data; check Shipt’s account settings or contact support for removal requests.
Will I get a refund?
General refund policy
Shipt issues credits or refunds at its sole discretion; a refund is not guaranteed for every problem or cancellation.
Credits, when issued, typically expire after 90 days unless otherwise stated in the credit terms.
Exceptions and recalled items
- For recalled items from certain retailers (example: Club or Lowes Foods), Shipt will email instructions and provide a form to request a refund.
- For recalls involving other retailers, you may need to contact Shipt Support to process a potential refund.
No statutory cooling-off guarantee
Shipt’s policy does not provide a blanket 14-day cooling-off statutory refund; refunds are discretionary and handled case-by-case.
For details on Shipt’s terms governing refunds, see Shipt’s terms of service: Shipt Terms of Service.
Shipt plans and pricing
Availability in Nigeria
Shipt does not offer service in Nigeria, so local plan details and prices are not available for this region.
If you are viewing from a region where Shipt operates, check the app or website for current pricing and promotions.
Pricing table
| Plan | Price (Nigeria) |
|---|---|
| Shipt Membership / Delivery Plans | Varies |
Your consumer rights in Nigeria
General legal context
Nigerian consumer protection is governed by national laws and agencies such as the Federal Competition and Consumer Protection Commission (FCCPC).
Those laws and agencies handle consumer complaints, unfair practices, and product safety within Nigeria.
Applicability to Shipt
Because Shipt is not operating in Nigeria, its U.S.-based terms and discretionary refund practices apply to its customers where it operates.
If you attempt to use or transact with a foreign service, local consumer protections may be limited and enforcement can be more complex.
Practical steps for Nigerian consumers
- When dealing with foreign vendors, keep records of transactions, communications, and screenshots.
- For cross-border disputes, contact your bank, card issuer, or the FCCPC for guidance on dispute resolution options.
Customer experiences
Positive experiences reported
Some customers praise careful shoppers who provide item photos and good handling of substitutions.
These positive reports highlight attentive service and clear communication when it occurs.
Negative experiences reported
- Common complaints include delayed, rescheduled, or cancelled orders without clear explanations.
- Customers report poor communication, premature delivery markings, missing or wrong items, and short-lived credits instead of refunds.
- Some users describe unhelpful or rude customer service and unclear deactivation reasons.
Takeaways from reviews
Experiences vary by shopper, retailer partner, and region; outcomes often depend on timely contact with support.
Keep documentation and use in-app support chat for faster resolution when possible.
Documentation checklist
Essential items to prepare
- Order number and date/time of the order or delivery attempt.
- Screenshots of the order page, delivery status, and any messages from the shopper or app.
- Photos of damaged or incorrect items, where applicable.
Support contact details
- Use the in-app Help/Support for live chat and case creation.
- Shipt example support phone (U.S.): 205-502-2500. For Target-related memberships use 1-800-591-3869.
Common mistakes
Cancel timing errors
Waiting until the shopper has started shopping can prevent full cancellation and lead to partial charges or picked items.
Always cancel immediately from the Orders screen if you change your mind before shopping begins.
Assuming automatic refunds
Many customers assume cancellation automatically triggers a refund; however, Shipt may issue credits instead and refunds are discretionary.
Request clarification from support and keep records if you need escalation or a charge dispute through your payment provider.
Using support channels incorrectly
Contacting the wrong channel (e.g., emailing instead of using live chat or the app) can slow resolution.
Use the in-app Help or the provided phone numbers for faster, documented responses.
Comparative recap
Feature comparison overview
The table below summarizes cancellation, refund, and availability characteristics for quick reference.
Comparison table
| Feature | Shipt (general) | Applicability in Nigeria |
|---|---|---|
| Order cancellation (before shopping) | Yes - cancel in app/website before shopper starts | Not applicable - service not offered |
| Order cancellation (after shopping starts) | Possible via support; not guaranteed | Not applicable - service not offered |
| Membership cancellation | Manage via app/website; Target purchases require Target support | Not applicable - service not offered |
| Refund policy | Discretionary credits or refunds; no automatic 14-day cooling-off | Local consumer law may differ; Shipt policy is U.S.-centric |
| Availability | U.S. regions with partner retailers | Not available in Nigeria |
After cancelling
Follow-up actions
Save confirmation screenshots and any cancellation emails or in-app messages for your records.
If you expect a credit or refund, note the amount, expiry (often 90 days for credits), and reference number if provided.
Where to get help and next steps
- Shipt order cancellation help: How do I cancel my order?
- Shipt delivery and recalls: Delivery & recalls
- Shipt refund and terms: Shipt Terms of Service
Escalation and dispute options
If you cannot resolve a billing dispute through Shipt, contact your payment provider or bank to explore chargeback or dispute procedures.
For Nigerian residents engaging with foreign services, retain all documentation and consult local consumer protection authorities for advice.
Address
Shipt corporate address
Shipt, Inc., 17 20th St. N., #100, Birmingham, AL 35203.
Contact reminders
For membership purchases through Target, contact Target Guest Services at 1-800-591-3869.
For in-app support and live chat, use the Shipt mobile app Help section or the support links provided above.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.