Cancel Apollo Io: Easy Method

What is Apollo.Io

Overview

Apollo.Io is a sales intelligence and engagement platform that helps users find leads, enrich contact data, and run outreach campaigns.

It is offered as a web service and mobile apps, with subscription plans that unlock data access and outreach features.

Primary uses

Typical uses include lead generation, contact discovery, email sequencing, and CRM enrichment to support sales and marketing teams.

Functions and limits depend on the subscription level and the purchase channel (web, Apple App Store, Google Play).

How to cancel Apollo.Io

Cancel if you subscribed on the Web

• Sign in to your Apollo.Io account at apollo.io.
• Go to Account or Billing settings and locate the subscription or renewal controls.
• Cancel before the renewal date - subscriptions must be cancelled before renewal; no refund is given for unused time.

Cancel for App Store or Google Play purchases

• iOS (App Store): Open Apple ID subscriptions in Settings on your device and cancel there; Apple handles refunds and renewals.
• Android (Google Play): Open Google Play > Subscriptions and cancel the Apollo subscription; refunds follow Google Play policy.
• If you need help, use the app’s support or the platform’s refund process rather than asking Apollo to cancel an App Store/Play charge directly.

What happens when you cancel

Access and service after cancellation

When you cancel, access typically continues until the end of the paid term (no prorated refunds for unused time).

Features available to you will remain active until the subscription expiry date set by your billing cycle.

Renewal and data retention

Cancelling prevents future renewals if done before the renewal date; it does not retroactively remove charges.

Account data (leads, campaigns) may remain in your account per Apollo’s data retention policies; export important data before losing access.

Will I get a refund?

Official policy

Apollo.Io’s Terms state subscriptions are non-refundable and non-cancelable during the term. Refunds or credits are only at Apollo’s sole discretion.

See the Terms: apollo.io/terms-of-service.

Platform exceptions and practice

• Web subscriptions: mid-cycle cancellations are not refunded; annual plans may require notice (see plan terms).
• App Store (iOS): Apple controls refunds - Apollo cannot issue refunds for charges to your Apple ID. See Apollo app terms.
• Google Play: refund requests go through Google Play; if Play denies a request, Apollo support may assist if you provide proof such as screenshots.

Apollo.Io plans and pricing

How plans are presented

Pricing details vary by plan and are shown on the Apollo website or in the apps at purchase time.

Exact prices depend on chosen plan, billing cycle, and any promotional offers.

Key billing notes

Subscriptions are billed per the chosen billing cycle and renew automatically unless cancelled before renewal.

Terms indicate no refunds for unused portions of a subscription term; annual plans may require notice before renewal.

Your consumer rights in Nigeria

Overview of applicable rules

Digital services in Nigeria may be covered by consumer protections for digital content, including possible withdrawal periods like 14 days unless content is accessed.

However, service terms (like non-refundable subscription clauses) can affect practical refund outcomes unless local law mandates otherwise.

Practical steps and remedies

• Document your purchase and any communications with support.
• If you believe terms conflict with Nigerian law, consider contacting the Consumer Protection Council or a local consumer rights advisor for guidance.

Customer experiences

Positive reports

Some users praise Apollo.Io for strong lead-generation capabilities and extensive contact data.

Reviews on sites like Trustpilot and Capterra note useful data quality and ease of use for certain workflows.

Common complaints

Frequent criticisms include confusing pricing, sudden changes in credit allocation, and unclear cancellation paths.

Users also report slow or generic support responses, UI issues, and data accuracy problems that can affect campaign performance.

Documentation checklist

What to gather before you cancel

• Order receipt or invoice showing date, plan, and payment method.
• Account email, username, and the subscription ID if available.
• Evidence of purchase channel (screenshot of Apple or Google receipt if applicable).

What to include when contacting support

• Clear request to cancel and the reason, with dates and screenshots of billing.
• Copies of support tickets or responses if you already tried in-app help.
• For App Store/Play purchases, keep the platform refund decision screenshot if you want Apollo to review.

Common mistakes

Platform confusion

Users often try to cancel App Store or Google Play subscriptions from Apollo’s web settings; platform purchases must be managed through Apple or Google.

Attempting the wrong cancellation route can delay stopping renewals or refunds.

Timing and refund assumptions

Assuming you will receive a prorated refund is a common error - Apollo’s terms state no refunds for unused time unless they decide otherwise.

Not cancelling before the renewal date often results in an unwanted charge that may be difficult to reverse.

Comparative recap

Quick comparison by purchase channel

This table summarises cancellation method, refund likelihood, and key notes for each channel.

Actionable takeaway

Always check where you subscribed (web vs app store) and follow the correct cancellation path; keep proof of dates and receipts.

After cancelling

Follow-up actions

• Export or backup any leads, sequences, or data you need before access ends.
• Check your billing statement to confirm renewal was stopped and keep records of cancellation confirmation.

Useful links

• Apollo.Io Terms of Service
• Apollo mobile app terms
• Apple support: use Apple ID subscriptions in your device settings for cancellations and refunds.
• Google Play support: manage subscriptions and refund requests via the Play Store help pages.

Address

Official mailing address

101 Montgomery Street, Suite 400, San Francisco, CA 94104

No Nigeria-specific postal or cancellation address was found in publicly available terms.

Support contact advice

For platform purchases use Apple or Google support processes. For web subscriptions, use account billing settings or the in-app “Send us Email” support link if available.

Keep copies of all correspondence and receipts when contacting support or seeking a consumer remedy.