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I hereby notify you of my decision to terminate the contract relating to the Avast service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Avast VPN: Easy Method
What is Avast
Overview
Avast is a consumer security software company that offers antivirus, firewall, and privacy tools for PCs, Macs, and mobile devices.
Products are sold as free apps, paid subscriptions, or bundled licenses with automatic renewals and optional extras.
How it is commonly sold
Subscriptions may be purchased directly from Avast, through app stores (Google Play, Apple App Store), or via third‑party resellers.
Refund and cancellation rules can differ depending on the purchase channel.
How to cancel Avast
Android - Google Play Store
- Open Google Play.
- Tap your profile, go to Payments & subscriptions → Subscriptions.
- Select the Avast subscription, tap Cancel subscription and confirm.
iPhone / iPad - App Store (Apple)
- Open the App Store and tap your profile image.
- Go to Subscriptions and select the Avast subscription.
- Tap Cancel Subscription (or Cancel Free Trial) and confirm.
Web and Avast Account
- Sign in to your Avast Account at Avast’s website.
- Open Manage Subscriptions, click Unsubscribe and follow the on‑screen prompts.
- Use the "Request help" option on Avast Support if you cannot unsubscribe from the account page.
What happens when you cancel
Access and features
After cancellation you'll usually keep paid features until the end of the current billing period unless a refund is granted.
Free versions remain available but premium protections will stop after the subscription period ends.
Renewals and charges
Cancellation stops future automatic renewals but does not always trigger an immediate refund.
Charges already posted to your card or account typically require a separate refund request if eligible.
Account data
Your Avast account and settings generally remain unless you delete the account separately.
Data retention and deletion follow Avast’s privacy policy; contact support for specific requests.
Will I get a refund?
Standard refund policy
Avast offers a 30‑day money‑back guarantee for subscriptions bought via the official Avast website, the Avast app on Windows/Mac, or Google Play.
If you are within the 30‑day window and meet eligibility, request a refund through Avast support or your Avast Account.
App Store (Apple) purchases
Avast does not handle refunds for purchases made through the Apple App Store.
Apple App Store refunds must be requested via Apple Support - Avast cannot process those refunds.
Refund processing times and exceptions
- Credit/debit card or PayPal refunds: up to 7 business days to appear.
- Other payment methods: up to 14 business days.
- Exceptions may apply for third‑party resellers or purchases outside the 30‑day window.
Avast plans and pricing
Available plans (example)
Below are sample Avast Premium Security plans and approximate prices converted to euros.
Prices vary by promotion, region, and exchange rates.
| Plan | Price | Period | Features |
|---|---|---|---|
| Avast Premium Security - 1 Device, 2 Years | €15.04 | 2 Years | Standard Premium Security license for one device |
| Avast Premium Security - 5 Devices, 1 Year | ≈ €24.00 | 1 Year | Premium Security license for up to 5 devices |
| Avast Premium Security - 3 Devices, 2 Years | ≈ €24.06 | 2 Years | Premium Security license for up to 3 devices |
Notes on prices
Conversion based on a mid‑market NGN→EUR rate; local prices may differ and promotions change often.
Contact Avast sales or check the local store for the exact NGN price at purchase time.
Your consumer rights in Nigeria
Legal overview
Under Nigeria’s Federal Competition and Consumer Protection Act (FCCPA) 2018, blanket "no refund" policies are generally unlawful.
Consumers have enforceable rights to refunds or returns when services are defective, misrepresented, or canceled within a reasonable time.
Relevant statutory sections
- Section 122 - right to refund for unsuitable or misdescribed goods/services.
- Section 127 - prohibits unfair or one‑sided contract terms such as blanket no‑refund clauses.
- Section 120 - right to cancel bookings/orders subject to reasonable charge.
Enforcement and remedies
Consumers may file complaints with the FCCPC (Consumer Protection Bureau) or pursue remedies in court when necessary.
FCCPC can investigate, order refunds, impose fines, or award damages under the Act.
Customer experiences
Positive feedback
- Users praise comprehensive protection, frequent updates, and an easy interface.
- Some long‑time users report reliable protection with low impact on device performance.
Negative feedback
- Complaints about difficulty obtaining refunds or cancellations, including missing cancel buttons and long support waits.
- Reports of aggressive upselling, persistent pop‑ups, and auto‑renewal surprises.
- Concerns about customer support responsiveness and occasional privacy or bundled extras issues.
Practical takeaway
Many issues are channel‑dependent: purchases via app stores follow store rules, and direct purchases follow Avast policies.
Document your purchase and keep cancellation or support confirmation to improve dispute outcomes.
Documentation checklist
What to gather before contacting support
- Order number, receipt, or invoice showing purchase date and amount.
- The email address used for the Avast account or app store account.
- Payment method details (last 4 digits of card, PayPal transaction ID).
- Screenshots of subscription status, billing history, or cancellation attempts.
- Chat transcripts or support case numbers if you already contacted support.
Why documentation matters
Clear evidence speeds up verification and increases chances of a successful refund or cancellation.
For disputes in Nigeria, FCCPC or courts will expect the same documentation.
Common mistakes
Assuming cancellation equals refund
Many users cancel the subscription but assume a refund will automatically follow; cancellation only stops renewal.
Always check refund eligibility and submit a refund request if you want money returned.
Contacting the wrong provider
Purchases via Apple must be handled by Apple; contacting Avast for an App Store refund delays resolution.
Similarly, purchases via resellers may require contacting the reseller first for refunds.
Missing confirmation or proof
Not keeping confirmation emails or screenshots makes disputes harder to resolve and weakens claims to FCCPC or banks.
Capture cancellation confirmations and any support case numbers immediately after contact.
Comparative recap
Quick channel comparison
Use this table to compare how cancellation and refunds differ by purchase channel.
| Channel | Where to cancel | Refund eligibility | Typical processing time | Notes |
|---|---|---|---|---|
| Google Play Store | Google Play → Profile → Payments & subscriptions → Subscriptions | Eligible under Avast 30‑day policy when purchased via Play or per Google Play rules | 7 - 14 business days (payment method dependent) | Follow Google Play refund flows if paid through Play. |
| App Store (Apple) | App Store → Profile → Subscriptions | No Avast refund; request refund from Apple Support | Varies by Apple processes | Avast cannot process App Store refunds. |
| Avast Account / Website | Sign in to Avast Account → Manage Subscriptions → Unsubscribe | 30‑day money‑back guarantee for direct purchases | Credit/PayPal: up to 7 business days; other: up to 14 | Use Avast Support or "Request help" if issues arise. |
How to choose
If you want a refund, check where you bought the subscription first, then follow that channel’s refund process.
For unresolved cases in Nigeria, use FCCPC or your bank’s dispute process after collecting documentation.
After cancelling
Immediate next steps
- Save cancellation confirmation and any support case numbers.
- Monitor your payment method for reversed charges if a refund was approved.
Helpful links
- Avast Support
- Google Play subscriptions help
- Request a refund from Apple
- Federal Competition and Consumer Protection Commission (FCCPC)
Escalation options
If you cannot get a refund or cancellation resolved, file a complaint with FCCPC or consider legal advice for consumer claims.
Keep all records and correspondence to support your case.
Address
Official mailing address
Pikrtova 1737/1a, 140 00 Prague 4, Nusle, Postal Code 140 00, Czech Republic.
For paper mail regarding privacy matters, send attention to: PRIVACY.
Notes about corporate listings
This is a primary official address used in Avast’s privacy policy; other corporate offices or registries may list additional locations.
For legal claims or formal notices, refer to the contact instructions on Avast’s official site or legal documentation.