Cancel AVG online
Cancellation service #1 in Nigeria
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Avg service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel AVG: Easy Method
What is AVG
Overview
AVG is a security software brand that provides antivirus, internet security, VPN and performance tools for personal devices and small businesses.
AVG offers subscription plans that auto-renew and are managed through AVG accounts, app stores, or payment platforms depending on where you purchased.
How AVG is sold
AVG subscriptions can be bought directly from the AVG website, in-app offers on Windows/Mac, via Google Play, or through third-party retailers and app stores.
Where you purchased determines how you cancel and who handles refunds (AVG or the reseller/platform).
How to cancel AVG
Cancel via AVG MyAccount (web)
- Log in to AVG MyAccount.
- Go to "My Subscriptions" or "Manage subscriptions".
- Find the AVG subscription and click "Unsubscribe" or "Cancel Subscription".
Cancel via email, App Store or Google Play
- If you have a purchase confirmation or renewal reminder email, open it and click the cancellation link; follow the on-screen prompts to unsubscribe. AVG how-to-cancel.
- iOS (App Store): Open Settings → Apple ID → Subscriptions → select AVG → Cancel Subscription.
- Android (Google Play): Open Play Store → Profile → Payments & subscriptions → Subscriptions → select AVG → Cancel subscription.
What happens when you cancel
Access after cancellation
When you cancel an AVG subscription, you usually retain access until the current paid period ends.
Features tied to the subscription will stop working once the subscription period expires unless you resubscribe.
Renewals and billing
Auto-renewal will be turned off when you cancel, preventing future automatic charges for that subscription.
If you cancel after a renewal charge has been processed, you may still be charged for the current period and must request a refund if eligible.
Will I get a refund?
Standard refund policy
AVG provides a 30-day money-back guarantee for subscriptions bought directly from the AVG website, via in-app offers on Windows/Mac, or via Google Play.
Refund eligibility depends on purchase method and timing; follow AVG's refund request steps for eligible orders.
Exceptions and processing times
- To request a refund, log into your AVG Account and use the "Request a refund" option next to eligible orders or submit a request via AVG’s Sales Support page. Request a refund.
- Processing times: up to 7 business days for credit/debit card or PayPal; up to 14 business days for other payment methods.
- Purchases via the Apple App Store, retail stores, or third-party resellers are generally refunded by those platforms/retailers - you must contact them directly.
- Occasional "courtesy refunds" outside the 30-day window may be possible but are not guaranteed.
AVG plans and pricing
Plans overview
Below are representative AVG plans and base prices converted to EUR. Actual local offers, VAT, fees or shipping may apply.
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| AVG Internet Security - 10 Devices - 1 Year | €22.28 | 1 Year | 10 Devices Internet Security |
| AVG Internet Security - 10 Devices - 2 Years | €30.69 | 2 Years | 10 Devices Internet Security |
| AVG Ultimate - 10 Devices | €33.70 - €37.30 | Varies (1 - 2 Years) | Internet Security + TuneUp + VPN |
| AVG Internet Security - 1 Device - 1 Year (discounted) | €6.02 - €12.64 | 1 Year | 1 Device Internet Security |
| AVG Antivirus - 3 Users - 1 Year (imported) | €84.03 | 1 Year | 3 Users Antivirus |
Your consumer rights in Nigeria
Relevant law and expectations
Nigerian consumers are protected by general consumer protection principles, including the Federal Competition and Consumer Protection Act (FCCPA).
You should expect clarity on charges, access to cancellation, and fair handling of refund requests under these protections.
How to seek redress
- Keep evidence of purchase, cancellation attempts, and communications to support any dispute.
- If AVG or a reseller fails to resolve a billing or refund issue, you can escalate to national consumer protection agencies or file a complaint under FCCPA procedures.
Customer experiences
Reported negative experiences
Some publicly reported cases describe unexpected renewal charges and slow or ineffective refund handling.
Examples include reports of significant charges without clear approval and promised refunds that were delayed or not received.
Balance and context
The provided data shows negative user reports but limited verified positive testimonials in the same dataset.
Outcomes often depend on where the subscription was purchased and how quickly a user pursues a refund through the correct channel.
Documentation checklist
What to keep
- Order confirmation or receipt showing date, amount, and order number.
- Subscription or account email and any renewal reminder emails.
- Payment information (last 4 digits of card, PayPal transaction ID).
- Cancellation confirmations, screenshots of account status or cancellation pages.
- Copies of any chat transcripts, support emails, or case numbers from AVG or resellers.
Why documentation matters
Documentation speeds up refunds and helps consumer protection agencies investigate billing disputes.
Keep records for at least the length of the subscription plus 30 days after cancellation for backup.
Common mistakes
Assuming cancellation is automatic everywhere
One common error is assuming canceling in one place cancels all renewals; different platforms (AVG website, Google Play, App Store) often require separate cancellations.
Example: cancelling in-app does not always cancel an App Store or Play Store subscription paid through that platform.
Missing proof or deadlines
Another mistake is not saving confirmation emails or screenshots when you cancel - without proof it is harder to dispute a renewal charge.
Also, requesting refunds after the 30-day window without strong documentation reduces the chance of a successful refund.
Comparative recap
Quick comparison
Use this table to quickly compare cancellation ease and refund handling by purchase method.
Method comparison table
| Method | Ease of cancellation | Refund eligibility | Notes |
|---|---|---|---|
| AVG MyAccount (web) | Easy | Eligible if within 30-day policy (direct purchases) | Use account page to cancel and request refunds for eligible orders. More. |
| Notification email link | Easy to moderate | Eligible if purchase was direct and within 30 days | Email link leads to on-screen prompts; keep the email as proof. Guide. |
| Apple App Store (iOS) | Moderate | Refunds handled by Apple (not typically AVG) | Cancel via Apple subscriptions; contact Apple for App Store refunds. |
| Google Play (Android) | Easy | Eligible if bought via Play and within Google/AVG policy | Cancel in Play Store subscriptions; refunds may be processed via Google or AVG depending on purchase. |
After cancelling
Next steps
Confirm you received a cancellation confirmation email or screenshot from your AVG account, app store, or reseller.
Monitor your bank or PayPal for any unexpected charges for at least one billing cycle.
Helpful links and support
- AVG Billing & Cancellation FAQ
- How to cancel AVG subscription
- Submit refund requests via AVG Account or AVG Sales Support if eligible.
Address
Primary AVG/Avast address
2625 Broadway Street, Redwood City, County of San Mateo, CA 94063, US.
Notes on contacting AVG
Contact the support channel that matches your purchase location (AVG Account, App Store, Google Play, or the reseller).
Keep all documentation ready when contacting support or filing a complaint with consumer authorities in Nigeria.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.