Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Avg Tuneup service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Avg Tuneup: Complete Guide
What is Avg Tuneup
Overview
Avg Tuneup is a performance and maintenance product from AVG Technologies designed to clean, update, and optimise devices. It targets disk clutter, background processes, and software updates to improve speed and stability.
Main purpose
The tool is marketed for PCs, Macs and mobile devices to extend battery life, free disk space and resolve slowdowns. It is a paid product available as subscriptions or one-off activation keys for some versions.
How to cancel Avg Tuneup
Cancel via AVG web account
- Sign in to your AVG MyAccount at avg.com.
- Locate Subscriptions or Auto‑renewal and choose Cancel auto‑renewal.
- After canceling, your subscription stays active until the end of the current billing period.
Cancel via app stores (Google Play and App Store)
- Google Play: Open Play Store → Payments & subscriptions → Subscriptions → select AVG subscription → Cancel subscription.
- App Store (iOS): Open App Store → tap your profile → Subscriptions → select AVG subscription → Cancel and confirm.
- If purchased through a reseller, cancel or request refund through that reseller (e.g., Apple App Store).
What happens when you cancel
Access after cancellation
When you cancel auto‑renewal, the subscription remains active until the end of the current billing period. You keep full access for the paid period you have already paid for.
Renewal and billing
Auto‑renewal stops after you cancel, so you will not be billed at the next renewal date. There is no immediate refund by default when cancelling via web - access continues until period end.
Data and settings
Your app settings, scan history or cached data may remain on your device after subscription expiration. Uninstalling the app does not automatically cancel billing if you subscribed via a store.
Will I get a refund?
30-day money-back guarantee
AVG offers a 30‑day money‑back guarantee for subscriptions bought directly from AVG or via Google Play. You may request a full refund if within 30 days of purchase.
After 30 days and resellers
- After 30 days, some regions may allow pro‑rata refunds for unused portions of annual subscriptions, but this is not guaranteed.
- Purchases made through the Apple App Store or other resellers require refund requests through the reseller, not AVG.
Notes for Nigerian consumers
AVG’s published policy does not mention a 14‑day statutory right; it refers to a 30‑day guarantee. Nigerian consumers may still assert local rights, but AVG’s stated terms reflect the 30‑day policy.
Avg Tuneup plans and pricing
Available plans
Below are examples of plans and approximate prices gathered from app stores and e‑commerce listings.
Price notes
Prices were converted approximately to EUR; final billed amount may vary with local currency rates and platform fees.
| Plan | Price (approx) | Period | Features |
|---|---|---|---|
| AVG TuneUp iOS - Weekly subscription | €3.20 (approx) | Weekly | In‑app purchase for cleanup features on iOS |
| AVG TuneUp iOS - Annual subscription | €24.90 (approx) | Annual | Full paid version on iOS |
| AVG PC TuneUp - Activation key 2020 (1 user) | €13.86 (approx) | One‑off lifetime | PC TuneUp 2020 activation key |
| AVG PC TuneUp - Activation key 2021 (1 user) | €17.86 (approx) | One‑off lifetime | PC TuneUp 2021 activation key |
| AVG Ultimate - 10 devices (1 - 2 years) | €56.00 - €62.00 (approx) | 1 - 2 Years | Comprehensive AVG Ultimate including TuneUp |
Your consumer rights in Nigeria
AVG policy versus local law
AVG’s published refund policy refers to a 30‑day money‑back guarantee and possible pro‑rata refunds in some regions. It does not reference a 14‑day statutory cooling‑off right.
What Nigerian consumers should consider
- You may still try to assert consumer protections under Nigerian law, but AVG’s terms state the 30‑day guarantee as the company policy.
- If you bought through Apple or another reseller, the reseller’s refund rules and local consumer protections will apply.
Customer experiences
Positive feedback
Public reviews frequently praise AVG TuneUp for an easy‑to‑use interface, solid optimisation features and reliable performance. Some tech reviews note helpful support channels and a clear UI.
Negative feedback
Complaints include aggressive marketing, difficulty obtaining refunds, billing after cancellation, and occasional customer support delays. Some users report functional issues after updates.
Balanced takeaway
Overall sentiment is mixed: many users are satisfied with performance, while a notable minority report problems with billing and support. Consider these experiences when deciding to subscribe.
Documentation checklist
What to gather before contacting support
- Order confirmation or receipt (email) showing purchase date and subscription details.
- Account email address used for the AVG account or app store account.
- Device details (OS, model) and AVG product version, if relevant.
Proof for refunds
- Transaction ID or payment reference from your bank, card, Google Play or App Store.
- Screenshots of subscription status in AVG MyAccount or the app store subscription page.
Common mistakes
Not cancelling in the right place
A frequent error is cancelling the app on the device but not stopping billing through the store. If you subscribed via Google Play or App Store, cancel in that store to stop renewals.
Missing timing for refunds
Another common issue is requesting a refund after the 30‑day window. Check purchase dates and AVG’s 30‑day policy before requesting reimbursement.
Assuming auto‑refunds
Some users assume cancellation triggers an automatic refund. In most cases, cancellation only stops future billing; refunds must be requested and are subject to the policy or reseller rules.
Comparative recap
Quick method comparison
The table below summarises cancellation method, refund expectations, and who to contact for each purchase channel.
Key notes
Keep receipts and subscription screenshots to speed up any refund or billing dispute with AVG or a reseller.
| Method | How to cancel | Refund possible | Who handles refund |
|---|---|---|---|
| Web (AVG MyAccount or email link) | Cancel via AVG MyAccount or cancellation link in purchase/renewal email. | Yes, full refund within 30 days; pro‑rata possible in some regions after 30 days. | AVG (direct purchases) |
| Google Play | Open Play Store → Payments & subscriptions → Subscriptions → select AVG → Cancel. | Yes, refund within 30 days for many purchases; check Google Play policy. | Google Play / AVG depending on purchase path |
| App Store (iOS) | Open App Store → Profile → Subscriptions → select AVG → Cancel. | Refunds must be requested via Apple; AVG does not handle App Store refunds. | Apple App Store |
After cancelling
Immediate actions
Check your subscription status in AVG MyAccount or the app store to confirm cancellation. Keep your confirmation email or screenshot as proof.
Useful links and support
- AVG cancellation guide: How to cancel AVG subscription
- AVG unsubscribe FAQ and support: AVG support article
- AVG refund policy details: Cancellation & refund policy
Address
Headquarters
AVG Technologies (developer of AVG TuneUp) - Headquarters address:
2625 Broadway Street, Redwood City, County of San Mateo, CA 94063, US
Contact note
For billing or legal correspondence, refer to the contact options on AVG’s official website or the support pages linked above.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.