Cancel Aweber: Easy Method

What is Aweber

Overview

Aweber is an email marketing and automation platform used to create, send, and manage email campaigns, sign-up forms, and subscriber lists.

It is commonly used by small businesses, creators, and marketers for newsletters, autoresponders, and basic CRM-style audience management.

Core functionality

Key capabilities include email templates, list segmentation, automation workflows, and basic reporting dashboards.

AWeber also offers training content (a "Class" via Thinkific) and integrations with third-party apps and app-store subscriptions.

How to cancel Aweber

Cancel via web Billing Center (recommended)

• Log into your AWeber account on the web.
• Go to My Account → Billing → click “Close My Account”.
• Follow the on-screen prompts and complete security verification (login email, invoice number or security questions).

Cancel via mobile app stores (if applicable)

• If you subscribed through Apple App Store or Google Play, cancel the subscription through your Apple ID or Google Play account.
• AWeber’s documentation covers web cancellation only; mobile subscriptions typically require app-store cancellation steps.

Security and verification tips

• Have your login email and recent invoice number ready for faster verification.
• If you cannot complete verification, contact AWeber support and provide identity details as requested.

What happens when you cancel

Account access and renewal

Once you initiate cancellation, your account will be set to close according to AWeber’s web prompts and billing cycle rules.

Renewals should not occur after cancellation, but monitor your billing statement and confirm cancellation with support.

Data retention and reactivation

Data is erased in 30 days after cancellation unless you switch to a Hold package that preserves data.

The Hold package costs approximately $4.99/month and allows reactivation within the 30‑day window without data loss.

Practical effects on campaigns

After cancellation or data erasure, scheduled emails and automations will stop running and subscriber lists will be inaccessible.

If you plan to resume later, consider the Hold package to avoid losing templates, lists, and automation setups.

Will I get a refund?

General refund policy

There is no clear, published general refund policy for standard AWeber subscriptions; refunds appear to be handled case-by-case.

Expect that refunds are not guaranteed unless specifically offered by support or a documented policy.

Exceptions - training/Class purchases

• AWeber’s "Class" sold via Thinkific has a 21‑day refund window from purchase if you provide the required receipt and information.
• Refunds for the Class are processed within about 7 business days when approved; after 21 days, payments are non‑refundable.

How to request a refund

• Contact AWeber support with account details, invoice number, and reason for refund.
• For Thinkific/Class purchases, include the purchase receipt and any form fields required by the Thinkific terms.

Aweber plans and pricing

Pricing overview

Below are approximate plan tiers and pricing converted from USD/EUR-based sources; these are indicative and may vary by billing currency and promotions.

Confirm exact amounts in your account billing page before purchasing or changing plans.

Plan table

Your consumer rights in Nigeria

Legal protections under FCCPA 2018

Under Nigeria’s Federal Competition and Consumer Protection Act (FCCPA) 2018, blanket "no refund" policies are illegal and unenforceable.

Consumers can cancel advance orders (subject to a reasonable fee) and return defective or misdescribed goods for full refund.

Judicial precedents and enforcement

• Courts have ordered refunds where "no‑refund" policies were held illegal in consumer cases (e.g., transport and travel ticket rulings).
• Unfair contract terms that waive consumer rights can be challenged under Nigerian law.

How to pursue a complaint in Nigeria

• Lodge complaints with the Federal Competition and Consumer Protection Commission (FCCPC) via their online portal, call centre, email, or in‑person offices.
• If necessary, escalate unresolved disputes to the regulator or the courts for redress and damages.

Customer experiences

Positive feedback

Many users praise AWeber’s customer service as responsive, helpful, and quick to resolve issues.

Specific reviewers often cite representatives by name for clarity and problem‑solving support.

Negative feedback

Common complaints include billing issues, surprise price increases, and difficulties cancelling accounts or deleting subscribers efficiently.

Some users report slow or unhelpful support and account closures without refunds; experiences vary considerably.

Practical takeaway

• Customer service quality can be good, but billing and cancellation pain points are recurring themes.
• Document all communications and billing records when interacting with support to help resolve disputes.

Documentation checklist

Essentials for cancelling

• Account login email and password (or recovery access).
• Recent invoice number or billing transaction reference.
• Answers to any security questions used on the account.

Essentials for refund requests

• Purchase receipt (especially for AWeber Class via Thinkific).
• Dates of purchase and attempted cancellation.
• Copies of email threads or support ticket numbers related to the issue.

Additional helpful items

• Screenshots of billing statements showing charges.
• Exported subscriber lists or campaign assets if you plan to migrate after cancellation.

Common mistakes

Assuming app-store and web cancellations are identical

Many users assume cancelling on the web cancels app-store subscriptions; this is not always true.

If you subscribed via Apple or Google, also cancel through your App Store / Google Play subscription settings.

Not saving verification or billing info

Users sometimes cannot complete the "Close My Account" process because they lack invoice numbers or security answers.

Always keep a copy of recent invoices and account recovery information before attempting cancellation.

Not documenting communications

Failing to keep records of support chats, emails, and ticket numbers makes disputes harder to resolve.

Save all correspondence and reference numbers when requesting cancellations or refunds.

Comparative recap

Quick comparison points

The table below summarizes AWeber’s cancellation, refund, data retention, and pricing characteristics based on available documentation.

Use it to compare expectations before cancelling or contacting support.

Comparison table

After cancelling

Confirm cancellation and monitor billing

After you cancel, check your email for confirmation and review your billing statement for unexpected charges.

If you continue to see charges, contact AWeber support immediately and escalate with documentation.

Useful links

• AWeber online cancellation guide
• AWeber Class / Thinkific refund terms
• Customer reviews (Trustpilot)
• Federal Competition & Consumer Protection Commission (FCCPC)

Address

Postal correspondence

AWeber Communications Inc. 4275 County Line Rd #20 PMB 186 Chalfont, PA 18914.

No Nigeria‑specific postal address was found in AWeber’s public documentation; use the address above for formal mail.

Support contact reminder

For quicker resolution, use AWeber’s online help and support channels before sending postal correspondence.

Keep copies of any letters and proof of posting if you pursue formal consumer complaints in Nigeria.