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Bitbucket
Level 6, 341 George Street
2000 Sydney Australia
sales@atlassian.com
Temat: Rozwiązanie umowy Bitbucket

Szanowni Państwo,

Niniejszym powiadamiam o mojej decyzji zakończenia umowy dotyczącej usługi Bitbucket.
To powiadomienie stanowi zdecydowaną, jasną i jednoznaczną wolę rozwiązania umowy, ze skutkiem w najbliższym możliwym terminie lub zgodnie z obowiązującym terminem umownym.

Proszę o podjęcie wszelkich niezbędnych działań w celu:
– zaprzestania wszelkich rozliczeń od daty skutecznego rozwiązania;
– pisemnego potwierdzenia prawidłowego przyjęcia niniejszego wniosku;
– oraz, w razie potrzeby, przesłania końcowego rozliczenia lub potwierdzenia salda.

Niniejsze rozwiązanie jest Państwu przesłane certyfikowanym e-listem. Wysyłka, oznaczenie znacznikiem czasu i integralność treści są ustalone, co czyni go dowodem pisemnym spełniającym wymogi dowodu elektronicznego. Mają Państwo zatem wszystkie niezbędne elementy do regularnego przetworzenia tego rozwiązania, zgodnie z obowiązującymi zasadami dotyczącymi pisemnego powiadomienia i swobody umów.

Zgodnie z zasadami dotyczącymi ochrony danych osobowych, proszę również o:
– usunięcie wszystkich moich danych niepotrzebnych do Państwa zobowiązań prawnych lub księgowych;
– zamknięcie wszelkich powiązanych paneli osobistych;
– oraz potwierdzenie skutecznego usunięcia danych zgodnie z obowiązującymi prawami dotyczącymi ochrony prywatności.

Zachowuję pełną kopię tego powiadomienia oraz dowód wysyłki.

do zachowania966649193710
Odbiorca
Bitbucket
Level 6, 341 George Street
2000 Sydney , Australia
sales@atlassian.com
REF/2025GRHS4

Cancel Bitbucket: Easy Method

What is Bitbucket

Overview

Bitbucket is a Git-based code hosting and collaboration service offered by Atlassian for source code management, pull requests, and continuous integration workflows.

It is commonly used with other Atlassian products such as Jira and SourceTree and is available as a cloud-hosted product (Bitbucket Cloud).

Typical users

Teams and developers use Bitbucket to host repositories, manage code reviews, and integrate with CI/CD pipelines.

Organisations and individual developers may subscribe to paid plans for additional users, storage, and features.

How to cancel Bitbucket

Cancel via Atlassian (improved billing)

  • Sign in as a billing, organization, or site admin at admin.atlassian.com.
  • Go to Subscriptions → Manage for the relevant subscription.
  • Choose More actions → Cancel subscription and follow on-screen prompts.
  • Cancellation takes effect after the current billing period ends (typically about 15 days after cancellation).

Cancel via Atlassian (legacy billing) and Bitbucket options

  • Legacy: Sign in at my.atlassian.com, select the subscription, and choose "Cancel Subscription". The service ends at the billing period end.
  • Bitbucket-specific: Instead of cancelling, you can downgrade to the free plan (for ≤5 users) to stop billing while keeping data.
  • Bitbucket-specific alternative: Deleting the workspace will stop billing but is irreversible and permanently deletes repositories and data - use with caution.
  • App stores: There is no confirmed Bitbucket cancellation flow via the App Store or Google Play; these platforms likely do not manage Bitbucket Cloud subscriptions.

What happens when you cancel

Access and renewal

When you cancel, your subscription remains active until the end of the current billing period; after that the subscription will not renew.

Access to paid features stops once the cancellation becomes effective and your account reverts to the free plan limits if eligible.

Data and retention

Data remains available during the paid period and for any retention period Atlassian defines for cancelled accounts.

If you delete your workspace, repositories and associated data are permanently removed and cannot be recovered.

Will I get a refund?

Atlassian refund policy

Atlassian’s Cloud Terms provide a 30-day return right for initial orders: you may terminate within 30 days of purchase and request a refund for the product and any associated support.

Beyond the 30-day initial period, fees and expenses are generally non‑refundable unless otherwise specified.

Exceptions and reseller purchases

  • Purchases made through resellers must be refunded through the reseller; Atlassian will not directly process those refunds.
  • Bitbucket Cloud offers a 30-day trial on plans; trial cancellations before conversion generally avoid charges.

Bitbucket plans and pricing

Pricing summary

Official pricing for Bitbucket Cloud is published in USD and may vary by plan, but localized Euro pricing for Nigeria is not publicly provided.

If specific plan rates are required, sign in to your Atlassian admin console or the Atlassian website for current USD pricing.

Table of plans

Plan Price (public) Notes
Free Varies Up to 5 users, limited features
Standard Varies Paid team features and increased limits
Premium Varies Advanced controls, additional features

Your consumer rights in Nigeria

Atlassian-specific rights

Under Atlassian’s Cloud Terms, international customers (including those in Nigeria) have a 30-day return right from the initial purchase with refund eligibility upon request.

This Atlassian policy is the primary refund entitlement specified by the vendor for cloud purchases.

Local consumer law considerations

Nigerian consumer protection laws may provide additional rights depending on circumstances; these are separate from Atlassian’s published terms.

If you believe local law provides further remedies, consider seeking local legal or consumer protection advice for your specific case.

Customer experiences

Positive experiences

Users report Bitbucket is easy to deploy, integrates well with Jira and SourceTree, and scales reliably for teams.

Support is often described as responsive and knowledgeable when help is needed.

Negative experiences

Common complaints include difficulty with SSH key management, challenges changing account emails, and frustrations around perceived feature removals.

Some users report problems cancelling or deleting subscriptions, describing the process as confusing or restrictive in particular cases.

Documentation checklist

Required account and admin items

  • Billing admin access to your Atlassian organization or site.
  • Workspace or site admin credentials for Bitbucket where applicable.

Data and records to prepare

  • Export or clone repositories you need to keep before cancellation or deletion.
  • Download invoices and billing history for your records.
  • Note any reseller contact details if your purchase came through a reseller.

Common mistakes

Assuming cancellation is immediate

A common error is expecting instant service termination. Cancelling via Atlassian normally takes effect at the end of the billing period, not immediately.

Plan down‑grades or cancellations do not usually produce pro‑rata refunds under standard terms.

Deleting workspace without backups

Deleting a workspace to stop billing is irreversible. Users sometimes delete data without taking a full backup of repositories and settings first.

Always clone or export repositories and save configuration details before performing destructive actions.

Comparative recap

Cancellation methods compared

Method Ease Data preserved? Refund eligibility Notes
Admin.atlassian.com (improved) High Yes, until billing period ends Possible within 30 days of initial purchase Recommended for current accounts
my.atlassian.com (legacy) Moderate Yes, until billing period ends Possible within 30 days of initial purchase Applies to older billing profiles
Downgrade to free High Yes, data retained within free limits No refund for unused time (standard terms) Good for small teams (≤5 users)
Delete workspace High (destructive) No, permanent deletion No, typically non-refundable Irreversible - do not delete without backups
App Store / Google Play Low / Not applicable Varies Varies No official cancellation path confirmed for Bitbucket

After cancelling

Next administrative steps

  • Verify billing has been scheduled to stop and keep any final invoices for records.
  • Confirm access levels and migrate any necessary repositories or settings before the subscription end date.

Helpful links

Address

Atlassian regional office

Level 6, 341 George Street, Sydney, NSW 2000, Australia

This address is one of Atlassian’s global offices; Bitbucket is provided by Atlassian globally.

FAQ

To cancel your Bitbucket subscription via the improved billing method, sign in as a billing, organization, or site admin at admin.atlassian.com, go to Subscriptions → Manage for your subscription, select More actions → Cancel subscription, and follow the prompts. Remember to keep proof of your cancellation request.

Yes, when you cancel your Bitbucket subscription, you retain access to your data until the end of the current billing period. After that, if you downgrade to the free plan, your data will still be available within the free limits.

Your Bitbucket subscription cancellation will take effect after the current billing period ends, which is typically about 15 days after you submit your cancellation request. Keep this timeframe in mind when planning.

Yes, according to Atlassian's refund policy, you can request a refund for your Bitbucket subscription if you cancel within 30 days of your initial purchase. Make sure to submit your request in writing and keep a record.

If you delete your Bitbucket workspace, it will permanently remove all repositories and associated data, and this action is irreversible. Ensure you have backups before proceeding, and remember to keep proof of your deletion request.

Important warning regarding service limitations

In the interest of transparency and prevention, it is essential to recall the limitations inherent to any dematerialized sending service, even when it is timestamped, tracked and certified. The guarantees concern the sending and technical proof, but never the behavior, diligence or decisions of the recipient.

Please note, Postclic cannot:

  • guarantee that the recipient receives, opens or becomes aware of your e-mail.
  • guarantee that the recipient processes, accepts or executes your request.
  • guarantee the accuracy or completeness of the content written by the user.
  • guarantee the validity of an incorrect or outdated address.
  • prevent a contestation by the recipient regarding the legal scope of the mail.