Cancel BrandCrowd: Easy Method

What is BrandCrowd

Service overview

BrandCrowd is an online logo maker and design marketplace that offers editable logo templates, downloadable high-resolution and vector files, and optional website tools.

The service is subscription-based for ongoing access to editor tools and file downloads, with one-off orders available for items like printed goods.

Who uses it

Small businesses, startups, and individuals looking for quick logo designs and basic branding tools commonly use BrandCrowd.

Users choose between monthly or annually billed plans or one-time logo purchases depending on needs and budget.

How to cancel BrandCrowd

Cancel via the BrandCrowd website

• Sign in to your BrandCrowd account on the website.
• Go to your account or subscription settings and look for a cancel or manage subscription option.
• Follow the on-screen steps to confirm cancellation; keep a screenshot or confirmation email for your records.

Contact support or alternate routes

• If you cannot cancel in settings, contact BrandCrowd support via their contact page: BrandCrowd Contact.
• There is no explicit separate App Store/Google Play cancellation procedure documented; cancellation is typically handled on the BrandCrowd website or by contacting support.

What happens when you cancel

Access and files

After cancellation the subscription remains active until the end of the paid period; you keep access and downloaded files for that remaining time.

Files you downloaded while subscribed remain yours to use under BrandCrowd's licence terms.

Renewal and data

Automatic renewals stop after you cancel; you will not be billed for future periods once cancellation is confirmed.

BrandCrowd retains account and order data per their policies; contact support if you need data removed or exported.

Will I get a refund?

Standard refund policy

BrandCrowd allows refunds for unused subscriptions within limited windows: 7 days for monthly subscriptions and 30 days for annual or longer subscriptions.

Refund eligibility depends on the service not having been used in the applicable refund period.

Exceptions and important conditions

• No refunds for time already used after the paid period has begun.
• Refunds for orders (e.g., printed items) are only possible if the order has not been completed or delivered.
• Refunds can be granted at BrandCrowd’s sole discretion if there is evidence the service was not accessed.
• BrandCrowd’s terms do not reference a statutory 14‑day cancellation right; refunds follow the company’s specified windows and conditions.

BrandCrowd plans and pricing

Plan table

Notes on pricing and currency

BrandCrowd does not publish Nigeria-specific EUR pricing; figures above are estimates derived from USD prices and an estimated exchange rate.

Actual charges in Nigeria will depend on your payment provider, currency conversion, and fees applied by banks or card issuers.

Your consumer rights in Nigeria

Statutory rights and limits

There is no BrandCrowd-specific statement of a Nigerian statutory 14-day cancellation right in the company’s terms.

Consumer protections vary by jurisdiction; BrandCrowd’s refund rules rely on their own stated windows and conditions rather than an explicit Nigerian statutory right.

Practical effect for Nigerian customers

• Do not assume a mandatory 14-day refund is available; rely on BrandCrowd’s 7‑day (monthly) or 30‑day (annual) policy where applicable.
• If you believe a charge is unauthorised, you may also contact your bank or card issuer to dispute the transaction under local banking rules.

Customer experiences

Positive feedback

• Many users praise ease of use, template variety, editor flexibility, and responsive support (TrustPilot).
• Users appreciate the ability to tweak designs after purchase and relatively fast support responses.

Negative reports

• Some reviewers report unexpected recurring charges, difficulty cancelling, or being charged after attempting cancellation (Sitejabber).
• There are forum reports of cancellation confusion and delays resolving refunds; if you encounter problems, collect evidence and contact support promptly.

Documentation checklist

Before you cancel

• Account email and username.
• Order ID or subscription reference.
• Date of subscription start and renewal dates.

If you request a refund or dispute

• Screenshot of subscription settings and cancellation attempt.
• Confirmation emails or support tickets.
• Proof the service was not accessed (if claiming non-use).
• Payment statements showing the charge you dispute.

Common mistakes

Assuming app-store cancellation applies

Some users assume cancelling via Apple App Store or Google Play will stop BrandCrowd billing. BrandCrowd's terms do not document separate app-store cancellation procedures.

Always confirm cancellation within your BrandCrowd account or with BrandCrowd support to avoid continued charges.

Not keeping evidence and missing timing

Failing to save confirmation screenshots or cancellation emails often makes refunds or disputes harder to resolve.

Also, cancelling after a renewal may not entitle you to a refund for the period already used; act before renewal and keep timestamps.

Comparative recap

Overview comparison

Quick action points

• Cancel via the BrandCrowd website and record confirmation.
• Request refunds quickly and provide evidence of non-use if needed.
• Contact your bank if you suspect unauthorised charges.

After cancelling

Immediate steps

• Save the cancellation confirmation and any support replies.
• Monitor your card or bank statement for further charges over the next billing cycle.
• Export or back up any files you still need while you have access.

If charges continue or you need help

• Contact BrandCrowd support: BrandCrowd Contact.
• Review terms: Special Terms of Use and Service Terms and Conditions.
• If charges are unauthorised, consider contacting your bank or card issuer to dispute the transaction under Nigerian banking rules.

Address

Head office

BrandCrowd is based in Australia. Use the company HQ address for formal postal requests:

Level 2, 44a Foveaux Street Surry Hills 2010 Australia

Notes

No Nigeria-specific postal address was found in the publicly available BrandCrowd contact information; use the website contact form or the HQ address for formal correspondence.

Support and legal webpages: Contact | Special Terms.