Service de résiliation N°1 en France
Madame, Monsieur,
Je vous notifie par la présente ma décision de mettre fin au contrat relatif au service Carbonmade.
Cette notification constitue une volonté ferme, claire et non équivoque de résilier le contrat, à effet à la première échéance possible ou conformément au délai contractuel applicable.
Je vous prie de prendre toute mesure utile pour :
– cesser toute facturation à compter de la date effective de résiliation ;
– me confirmer par écrit la bonne prise en compte de la présente demande ;
– et, le cas échéant, me transmettre le décompte final ou la confirmation de solde.
La présente résiliation vous est adressée par e-courrier certifié. L’envoi, l’horodatage et l’intégrité du contenu sont établis, ce qui en fait un écrit probant répondant aux exigences de la preuve électronique. Vous disposez donc de tous les éléments nécessaires pour procéder au traitement régulier de cette résiliation, conformément aux principes applicables en matière de notification écrite et de liberté contractuelle.
Conformément aux règles relatives à la protection des données personnelles, je vous demande également :
– de supprimer l’ensemble de mes données non nécessaires à vos obligations légales ou comptables ;
– de clôturer tout espace personnel associé ;
– et de me confirmer l’effacement effectif des données selon les droits applicables en matière de protection de la vie privée.
Je conserve une copie intégrale de cette notification ainsi que la preuve d’envoi.
Cancel Carbonmade: Complete Guide
What is Carbonmade
Overview
Carbonmade is a web-based portfolio hosting service aimed at creatives who want a simple, visual way to showcase work online.
The platform provides templates, a drag-and-drop editor, and account-based plans that renew monthly or yearly.
Main uses
Carbonmade is typically used to create personal portfolios, showreels, and galleries without needing deep technical skills.
It is designed for photographers, designers, illustrators, and other visual professionals who want a clean online presentation.
How to cancel Carbonmade
Cancel on the web (recommended)
- Sign in at Carbonmade Help: Closing Your Account.
- Click your Account Icon → Plan, then click the “Close Account” button.
- Confirm the cancellation by entering your account password when prompted.
- Warning: deleting your account will permanently delete your portfolio and content.
App Store / Google Play guidance
Carbonmade’s documentation does not provide specific steps for cancelling via the App Store or Google Play.
If you subscribed through Apple or Google, check those stores’ subscription management pages and contact Carbonmade support if charges continue.
What happens when you cancel
Access after cancellation
When you close your account the portfolio and all hosted content are permanently deleted according to Carbonmade’s warning.
There is no guarantee of recovery after deletion, so export or back up any work before cancelling.
Billing and renewal
Subscriptions renew automatically on the chosen billing cycle (monthly or yearly) unless cancelled before the next billing date.
If you do not cancel in time you may be charged for the next period; cancelling prevents future renewals only.
Will I get a refund?
Official refund policy
Carbonmade’s Terms of Service state that all payments are final and non-refundable except at Carbonmade’s sole discretion.
This means refunds are not routinely provided and are handled case-by-case by the company.
Exceptions and practical notes
- If you believe you were charged in error, contact Carbonmade support and include transaction details.
- If you subscribed via a third party (Apple/Google), you may also need to request refunds through that store.
Carbonmade plans and pricing
Plan overview
Carbonmade offers account-based plans with monthly and yearly billing options. Specific pricing and plan names vary over time.
Check Carbonmade’s pricing page for the most current information before subscribing or cancelling.
Pricing table
| Plan | Billing cycle | Price (USD) | Notes |
|---|---|---|---|
| Starter | Monthly or Yearly | Varies | Basic portfolio features; details on site |
| Pro | Monthly or Yearly | Varies | Advanced templates and customization |
| Business | Monthly or Yearly | Varies | Team or higher-usage options |
Your consumer rights in Nigeria
Statutory protections
Nigerian consumer protection law (including the Federal Competition and Consumer Protection Commission framework) provides rights around unfair terms, misleading practices, and reasonable remedies.
Carbonmade’s “payments final” clause may conflict with Nigerian statutory consumer protections in some cases.
How to assert rights
- Document communications, receipts, and billing evidence before contacting the provider.
- Contact Carbonmade support first; escalate to the FCCPC or local consumer protection authorities if the issue is unresolved.
- Consider disputing unauthorized charges with your payment provider or card issuer as an additional remedy.
Customer experiences
Positive feedback
- Many users find Carbonmade user-friendly with clean, professional templates and helpful support. Source: Trustburn.
- Reviewers praise the platform for being an excellent showcase for portfolios and for smooth design experiences. Source: Trustburn.
Negative feedback
- Some users report repeated charges after cancelling and problems contacting support. Source: Trustpilot.
- There are reports of difficulty downloading content and losing access or having work deleted during trials. Source: Trustpilot.
Documentation checklist
Prepare these items before contacting support
- Account email address and username associated with Carbonmade.
- Subscription receipts, invoice numbers, and transaction IDs from your card or payment provider.
- Screenshots of billing entries, renewal dates, and the account Plan page showing status.
- Exported backup of your portfolio content (download images, copy text) before closing your account.
Extra evidence for disputes
- Copies of any correspondence with Carbonmade support and dates of contact.
- Bank statements highlighting the charge(s) you are disputing.
- Notes of attempts to cancel and screenshots of confirmation where available.
Common mistakes
Timing errors
Many users miss the cut-off and forget to cancel before the renewal date, resulting in an unexpected charge.
Always note your next billing date and cancel at least a day before to avoid automatic renewal.
Assuming refunds are automatic
Expecting an automatic or statutory refund can lead to frustration; Carbonmade’s terms state payments are final unless the company decides otherwise.
If you need a refund, prepare documentation and contact support promptly rather than assuming it will be granted.
Comparative recap
Quick feature comparison
| Feature | Carbonmade | Typical portfolio platforms |
|---|---|---|
| Ease of use | User-friendly, template-driven | Varies; many offer similar drag-and-drop editors |
| Cancellation method | Web account → Plan → Close Account (no clear App Store steps) | Some platforms allow in-app cancellation or store-managed subscriptions |
| Refund policy | Payments final unless Carbonmade decides otherwise | Policies vary; some offer trial periods or pro-rated refunds |
| Data retention | Account deletion permanently removes portfolio | Many platforms also delete content but some provide export tools or grace periods |
After cancelling
Next steps
Export and locally save all portfolio content before you close the account to avoid permanent loss.
Check your payment method to confirm that no further renewals occur after cancellation.
Helpful links and support
- Carbonmade - Closing Your Account
- Carbonmade - Terms of Service
- If you cannot resolve billing via the above, contact your card issuer or the store where you purchased the subscription (Apple/Google).
Address
Corporate address
Element6, LLC PMB 45562 113 Cherry St. Seattle, Washington 98104-2205 United States
Notes on contacting from Nigeria
No Nigeria-specific postal address for Carbonmade was found in public materials; use the corporate address above or the online support channels for requests.
When escalating locally, include all documentation and consider contacting the Federal Competition and Consumer Protection Commission (FCCPC) for guidance.
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FAQ
Avertissement important concernant les limites du service
Dans un souci de transparence et de prévention, il est essentiel de rappeler les limites inhérentes à tout service d'envoi dématérialisé, même lorsqu'il est horodaté, tracé et certifié. Les garanties portent sur l'envoi et la preuve technique, mais jamais sur le comportement, la diligence ou les décisions du destinataire.
Attention, Postclic ne peut pas :
- garantir que le destinataire reçoive, ouvre ou prenne connaissance de votre e-courrier.
- garantir que le destinataire traite, accepte ou exécute votre demande.
- garantir l'exactitude ou la complétude du contenu rédigé par l'utilisateur.
- garantir la validité d'une adresse erronée ou non mise à jour.
- empêcher une contestation du destinataire sur la portée juridique du courrier.