Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Cerebrum Iq service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Cerebrum Iq: Easy Method
What is Cerebrum Iq
Service description
Cerebrum Iq is an online platform that offers IQ testing, certificates, and subscription-based access to assessments and content. The service is marketed to individual users seeking cognitive testing and related material.
How it is sold
Subscriptions are offered via the web and through mobile app stores, with recurring billing models reported by users. Third-party app stores (Apple/Google) may host in-app purchase versions of the service.
How to cancel Cerebrum Iq
Cancel via Cerebrum Iq web portal
- Go to the Cerebrum Iq Cancellation Portal and log in using the email you used to sign up and the confirmation code sent to that email.
- Follow the portal prompts to cancel the subscription; the portal states cancellation takes effect but you retain access until the paid period ends.
- Save confirmation screenshots or emails showing the cancellation action and any confirmation code or reference number.
Cancel via App Store or Google Play
- If you subscribed through Apple or Google, cancel the subscription in your Apple ID or Google Play account settings rather than expecting the Cerebrum Iq site to stop billing.
- Use these official pages for guidance: Cancel subscriptions on iPhone or iPad and Cancel subscriptions in Google Play.
Contact support if needed
- Email help@cerebrumiq.com to request cancellation or a refund, and keep records of every message sent and received.
- If emails or chatbots fail, contact your bank or card issuer to stop future payments (e.g., block the merchant or initiate a chargeback if warranted).
What happens when you cancel
Access after cancellation
When cancelled via the web portal, Cerebrum Iq states the cancellation takes effect immediately but you retain access until the end of the paid period.
This means you can typically continue to use paid features until the subscription expiry date already paid for.
Renewal and billing
Auto-renewal should stop after a successful cancellation, but many users report continued charges unless the subscription is cancelled via the correct channel (web portal or the app store used to subscribe).
Monitor your card or statement for subsequent charges and save all cancellation confirmations.
Data and account retention
The platform’s public statements on data retention after cancellation are limited; keep copies of important certificates or results before cancellation if you need them later.
Will I get a refund?
Official refund processing
- Once a refund is approved, processing typically takes 3 business days, and the refunded amount may appear in 1 - 2 business days for some banks.
- Depending on the bank, refunds can take longer - often up to 5 - 10 business days in some cases.
Exceptions and common issues
- There are generally no refunds for partial or unused periods after a subscription renewal.
- An external report indicates a 14-day refund window may exist, but enforcement and approval are inconsistent across users.
- Many users report refund requests being denied, delayed, or ignored; be prepared to escalate to your bank or a dispute process if necessary.
Cerebrum Iq plans and pricing
Overview
Exact pricing for Cerebrum Iq in EUR for Nigeria was not found in verified sources.
Pricing and billing reports vary and users describe opaque or changing subscription charges.
Table of plans
| Plan | Price (EUR) | Notes |
|---|---|---|
| Weekly | Varies | Pricing not confirmed; user reports indicate hidden or variable charges. |
| Monthly | Varies | May require cancellation via the channel used to subscribe. |
| Quarterly | Varies | Estimates exist from similar apps but are unverified for Cerebrum Iq. |
| Annual | Varies | Reported ranges differ widely; confirm before subscribing. |
Your consumer rights in Nigeria
Key consumer protections
Under Nigerian consumer protection principles, consumers are entitled to clear, transparent terms, fair billing, and protection from deceptive practices.
The Federal Competition and Consumer Protection Commission (FCCPC) enforces standards against unfair or misleading commercial conduct.
Actions you can take
- Contact the merchant first and keep records of all communications.
- If unresolved, contact your bank to request a chargeback or reversal for unauthorized or misleading charges.
- File a complaint with the FCCPC: FCCPC and provide documentation of attempts to cancel and any misleading information.
Customer experiences
Positive reports
Some users report positive outcomes, such as receiving full refunds and apologies after persistent contact via chatbot and email.
Users also note the platform can provide detailed IQ testing and certificates as advertised.
Negative reports
- Multiple users report hidden recurring charges far above advertised trial amounts and unclear consent for ongoing billing.
- Many describe difficulty cancelling: chatbots loop, emails ignored, and charges continue despite attempted cancellations.
- Refunds are frequently delayed or denied, prompting users to involve banks or dispute charges.
Documentation checklist
What to collect before you contact support
- Subscription confirmation emails and receipts showing date and amount.
- Screenshots of the cancellation portal, confirmation messages, or in-app subscription pages.
- Records of every email, chatbot interaction, and any reference numbers received.
What to have for a dispute or complaint
- Bank or card statements showing the contested charges.
- Copies of any terms or pricing screenshots that differ from charges.
- Dates and times of attempted cancellations and replies (or lack of replies) from support.
Common mistakes
Choosing the wrong cancellation route
Many users unsubscribe on the website but forget to cancel the subscription through the app store used to subscribe, leading to continued billing.
Always identify whether your subscription was processed via Cerebrum Iq directly or via Apple/Google and cancel in that specific place.
Insufficient documentation and late action
Failing to save receipts, confirmation screens, or support messages makes disputes harder to win with banks or regulators.
Delaying action after noticing an unexpected charge reduces the likelihood of a successful chargeback or refund.
Comparative recap
Quick comparison
| Channel | Cancellation method | Refund likelihood | Ease of cancellation |
|---|---|---|---|
| Web (Cerebrum Iq portal) | Log in with email and confirmation code; use Cancellation Portal | Possible but inconsistent; refunds processed if approved | Moderate if portal works; users report mixed success |
| App Store / Google Play | Cancel via Apple ID or Google Play subscriptions | Refunds handled per Apple/Google policies; merchant involvement varies | Usually straightforward via store settings |
| Support contact | Email help@cerebrumiq.com or use chatbot | Often denied or delayed according to reports | Reported as difficult; chatbots may loop and emails may be ignored |
Takeaway
If you want to stop billing quickly, cancel through the exact platform that processed your payment and keep written proof.
After cancelling
Next steps to confirm cancellation
- Save cancellation confirmations and monitor your bank statement for the next billing cycle.
- If charges continue, immediately contact your card issuer to block further transactions or request a chargeback.
Helpful links and contacts
- Email support: help@cerebrumiq.com
- Apple subscription help: https://support.apple.com/en-us/HT202039
- Google Play subscription help: https://support.google.com/googleplay/answer/7018481
- Nigerian regulator: Federal Competition and Consumer Protection Commission (FCCPC)
Address
Official address on file
2093 Philadelphia Pike #3129, Claymont, DE 19703, United States.
No verified Nigerian address for Cerebrum Iq was found in official sources.
Local options
If you need local help, contact your bank or card issuer in Nigeria to discuss blocking or disputing charges.
You can also file a complaint with the FCCPC (fcpc.gov.ng) if you believe the service engaged in misleading or unfair practices.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.