Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Cloudways service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Cloudways: Step-by-Step Guide
What is Cloudways
Overview
Cloudways is a managed cloud hosting platform that connects your applications to cloud providers such as DigitalOcean, Vultr and AWS through a single web interface.
It uses a pay-as-you-go (post-paid) billing model and offers add-ons and server management tools for deploying and managing websites and apps.
Who uses it
Developers, agencies and small businesses commonly use Cloudways for managed hosting without needing to manage raw cloud accounts directly.
Support and managed services are a prominent part of the product offering and often factor into purchase decisions.
How to cancel Cloudways
Step-by-step cancellation (web)
- Log in to your Cloudways account on the web platform.
- Delete all servers associated with your account.
- Deactivate any add-ons or third-party services from the account.
- Go to Profile → Account, read and accept the cancellation conditions.
- Click “Cancel My Account” to complete the cancellation.
Important process notes
Cancellation must be initiated by the user through the web GUI; Cloudways cannot cancel accounts on your behalf.
There is no publicly documented process for canceling subscriptions purchased via the App Store or Google Play; the web steps above are the documented method.
What happens when you cancel
Access and data
Once you complete cancellation the action is irreversible and your account data and servers cannot be recovered by Cloudways.
Make backups or export any required data before starting the cancellation.
Billing and final invoices
Billing is post-paid; you may receive a final invoice in the following billing cycle for services already consumed.
Cloudways will not perform the cancellation for you, so ensure all required steps are complete to avoid unexpected charges.
Will I get a refund?
Standard refund policy
Cloudways operates pay-as-you-go billing and does not offer a general 14-day money-back guarantee for normal service usage.
There is no automatic refund for regular charges once services have been consumed.
Exceptions and account credits
Unused prepaid funds (account credits) may be refunded if a valid request is submitted within three months of adding the funds.
Refunds exclude charges for services that were already consumed. See the Cloudways Terms of Service for details.
Cloudways plans and pricing
Popular entry-level plans
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| DigitalOcean DO1GB Standard | €9.8 - €10.3 | Monthly | 1 GB RAM, ~25GB storage, ~1TB bandwidth |
| DigitalOcean DO2GB Standard | €21.3 - €22.6 | Monthly | 2 GB RAM, ~50GB storage, ~2TB bandwidth |
| Vultr Standard 1GB | €12.4 - €13.2 | Monthly | 1 GB RAM |
| AWS Micro | €18.3 - €19.4 | Monthly | Entry-level AWS Micro instance |
Pricing notes
Prices are approximate conversions from Cloudways’ USD-based pricing and may vary with exchange rates and payment processor rounding.
Actual billed amounts can differ; always review the bill before confirming cancellation or credits refunds.
Your consumer rights in Nigeria
Local consumer protections
Nigerian consumer law provides general protections against unfair commercial practices and defective services, which may be relevant to disputes.
You may be able to seek remedies through consumer protection bodies or courts if you believe terms were violated.
Practical limits with Cloudways terms
Cloudways’ terms require user-initiated cancellation via the web and limit refunds to unused credits requested within three months.
These contract terms (irreversible cancellations, limited refunds, post-paid billing) may limit practical recourse despite statutory protections.
Customer experiences
Positive feedback
Many customers praise Cloudways’ technical support for being professional, patient and prompt, with reviewers naming specific staff members.
Fast, thorough resolutions and personalized explanations are common themes in positive reviews.
Negative feedback
Negative reviews highlight aggressive billing, short or no grace periods, disputed or double charges, and difficult refund outcomes.
Other complaints include confusing UI, occasional slow site performance, and problems with irreversible cancellations reported by some users.
Documentation checklist
Before you cancel
- Back up all website files and databases externally.
- Export DNS, SSL certificates and any configuration details you may need later.
- Note billing cycle dates and any outstanding invoices.
For refund or dispute requests
- Keep records of any prepaid credits and the dates they were added to your account.
- Save invoices, payment receipts and support correspondence related to your issue.
- Document exact times and steps taken during the cancellation process (screenshots help).
Common mistakes
Not deleting servers first
Some users try to cancel without deleting servers; Cloudways requires servers be removed before account cancellation.
Failing to do this can prevent cancellation and lead to continued charges.
Assuming automatic refunds or app-store cancellation
Assuming Cloudways will refund automatically or cancel an account purchased via App Store/Google Play can cause problems.
There is no public process for App Store/Google Play cancellations; refunds are limited and credits must be requested within three months.
Comparative recap
Key points at a glance
| Topic | What to expect with Cloudways |
|---|---|
| How to cancel | User-initiated via web GUI only; delete servers and follow Profile → Account steps. |
| Refunds | No general 14-day refund; unused prepaid credits refundable if requested within 3 months. |
| Billing | Post-paid (pay-as-you-go). A final invoice may be issued after cancellation. |
| Support experience | Many praise technical support; some report billing disputes and service issues. |
Actionable takeaway
Back up everything, delete servers, export billing records, and submit any credit refund requests within three months.
Follow the documented web cancellation steps to avoid unresolved charges.
After cancelling
Immediate next steps
Confirm you received any final invoice and save it for your records.
Check that backups and exports are intact and accessible from your local or third-party storage.
Helpful links and contacts
Official cancellation help: How Do I Cancel My Account?
Terms of Service and refund terms: Cloudways Terms of Service
Address
Official correspondence
Cloudways Ltd.
Junction Business Centre, 1st Fl. Sqaq Lourdes, Saint Julians STJ3334, Malta
Notes on local presence
No Nigeria-specific postal address was found in the available documentation as of this guide.
For account actions and support, use the Cloudways web platform and official support channels referenced above.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.