Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Crayo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Crayo: Complete Guide
What is Crayo
Overview
Crayo is a web-based AI content platform offering tools such as video editing, subtitle generation, and other generative AI features. It is accessed primarily through a web dashboard and may also be offered via mobile app stores.
Where it is used
Crayo is used by creators and businesses for rapid content production and editing using AI features. This guide focuses on cancellation, refunds, and consumer rights for users in Nigeria.
How to cancel Crayo
Cancel via web dashboard
- Visit crayo.ai/dashboard.
- Click your profile picture → Settings.
- Locate and click the "Cancel" button to stop the subscription.
- Subscription remains active until the end of the current billing cycle; no further charges are incurred after cancellation.
App Store and Google Play purchases
- Crayo’s official policy does not detail a separate in-app cancellation process for App Store or Google Play purchases.
- If you subscribed via Apple or Google, manage or cancel those subscriptions in your Apple or Google account subscription settings.
What happens when you cancel
Access and billing
When you cancel, your Crayo subscription stays active until the end of the current billing period. You will not be billed for subsequent periods.
Account and data
Crayo’s public policy does not specify automatic data deletion at cancellation. If you need account deletion or data removal, contact Crayo support through the dashboard to request next steps.
Will I get a refund?
Crayo refund policy
Crayo enforces an "ALL SALES ARE FINAL" policy. No refunds are offered under any circumstances once a transaction is completed.
Platform exceptions
- This no-refund rule applies across platforms per Crayo’s Terms of Service and Refund Policy.
- If you purchased through the Apple App Store or Google Play, you may request a refund directly from Apple or Google using their refund processes, even if Crayo disclaims refunds.
Crayo plans and pricing
Plan list
| Plan | Price (approx) | Billing Period | Features |
|---|---|---|---|
| GenAI Premium Month | €46 - €48 (approx) | Monthly | Not specified in listing |
| GenAI Premium Year | €405 - €420 (approx) | Annual | Not specified in listing |
Pricing notes
Prices are based on App Store listings for Nigeria converted to EUR using an average reference rate; exact NGN amounts and features should be checked in the app store or Crayo dashboard.
Your consumer rights in Nigeria
General protections
Nigerian consumer protection generally requires clear cancellation and refund terms for paid services. Consumers are entitled to transparent information about charges and cancellations.
How local law may affect Crayo's policy
- Crayo’s "no refunds" policy may conflict with local expectations or cooling-off provisions commonly used in many jurisdictions.
- For in-app purchases via Apple or Google, Nigerian consumers can still use the platform-level refund channels provided by those stores.
Customer experiences
Positive feedback
Many users praise Crayo’s support team as fast, friendly, and effective at resolving account and payment issues. The platform is often described as user-friendly with impressive AI tools.
Negative feedback
Other users report technical issues such as subtitle generation bugs, laggy performance, slow UI, and export/download quality problems.
Some users expressed frustration with the inability to obtain refunds and felt the service was overpriced or did not deliver as advertised.
Documentation checklist
Before contacting support
- Account email and username used with Crayo.
- Purchase receipt or invoice showing transaction date and amount.
- Transaction or order ID from payment or app store receipt.
- Screenshots of subscription status in the dashboard or app store.
If requesting a refund from Apple/Google
- Include the App Store / Google Play receipt and order number.
- Keep records of any correspondence with Crayo support.
Common mistakes
Not checking where you subscribed
Many users attempt to cancel from the web when they actually subscribed through the Apple App Store or Google Play. Always confirm where the payment was processed before cancelling.
Assuming refunds are available
Assuming you will receive a refund can cause frustration. Crayo’s policy states all sales are final, so pursue platform refund channels early if you need to dispute a charge.
Comparative recap
Quick comparison
| Service | How to cancel | Refunds | Best action |
|---|---|---|---|
| Crayo (web) | crayo.ai/dashboard → profile picture → Settings → Cancel | All sales are final per Crayo policy | Cancel via dashboard; contact support for account/data questions |
| Apple App Store | Manage subscriptions in Apple ID account settings | Refunds handled by Apple (request via Apple support) | Cancel in Apple subscriptions; request refund from Apple if necessary |
| Google Play | Manage subscriptions in Google Play account | Refunds handled by Google Play (request via Google support) | Cancel in Google Play; request refund from Google if necessary |
Notes on choosing a route
If you paid via an app store, start with that store’s subscription and refund tools. If you paid on the web, use the Crayo dashboard and contact Crayo support for non-billing issues.
After cancelling
Confirm cancellation
- Check your email for a confirmation of cancellation from Crayo.
- Verify the subscription status in crayo.ai/dashboard.
Useful links
- Crayo dashboard: https://crayo.ai/dashboard
- Apple refund & purchase support: Request a refund from Apple
- Google Play refunds: Request a refund from Google Play
Address
Official address on file
41180 Vincenti Court, Novi, MI 48375.
How to use this address
Use this postal address for formal correspondence if required. For account support and cancellation requests, use the dashboard and in-app support channels first.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.