Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Docusign service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel DocuSign: Easy Method
What is DocuSign
Overview
DocuSign is an electronic signature and agreement platform that lets users send, sign and manage documents digitally. It is used worldwide for contract signing, approvals and workflow automation.
Key capabilities
DocuSign supports secure signing, audit trails, and integrations with common business tools and cloud storage. It is available as a web service and as mobile apps on iOS and Android.
How to cancel DocuSign
Cancel if you bought via Apple App Store (iOS)
- Open Settings on your iOS device and tap your Apple ID.
- Go to Subscriptions, find DocuSign, and turn off Auto-Renew at least 24 hours before the current period ends.
- DocuSign cannot cancel Apple subscriptions for you; follow Apple’s subscription management.
- More info: DocuSign on the App Store.
Cancel if you bought via Google Play
- Open the Google Play app on your Android device and tap your profile icon.
- Choose Payments & subscriptions > Subscriptions, select DocuSign, and cancel there.
- DocuSign staff cannot cancel Google Play subscriptions for you.
- See community guidance: DocuSign community.
Cancel if you bought directly via DocuSign (web-direct)
- Sign in to your DocuSign account and open Account Settings or Plan & Billing.
- Look for a Cancel or Manage Subscription option and follow the prompts to cancel.
- If no option is visible, submit a case via the DocuSign support portal or contact support for assistance.
- Support guidance: Cancel subscription - community.
What happens when you cancel
Access after cancellation
After cancellation your access depends on the billing cycle and plan type. You typically retain access until the end of the paid period.
Documents you created or signed usually remain available for download; retain copies before access ends if you need them offline.
Renewals and auto-renew
Auto-renew must be turned off before the renewal window; App Store subscriptions require auto-renew off at least 24 hours before period end.
For web-direct subscriptions, cancelling prevents future renewals but does not usually retroactively remove charges already processed.
Will I get a refund?
Refunds for annual plans
For annual subscription plans, if you terminate within the first 30 days of the term you may submit a written request for a refund of fees paid.
After the first 30 days of an annual plan, DocuSign has no obligation to consider refund requests.
App store refunds and exceptions
- Subscriptions bought via Apple or Google Play follow the App Stores' refund mechanisms, not DocuSign’s direct policy.
- Contact Apple or Google Play for refund requests for app-store purchases.
- Reference: DocuSign Signature Web Terms.
DocuSign plans and pricing
Plan overview
DocuSign offers multiple plan tiers for individuals and businesses, billed monthly or annually.
Exact prices and available tiers vary by country, promotions and channel (web vs app store).
Pricing table
| Plan name | Billing frequency | Price (NGN) | Notes |
|---|---|---|---|
| Personal / Individual | Monthly or Annual | Varies | Features scaled for single users |
| Standard / Business | Monthly or Annual | Varies | Team collaboration and integrations |
| Business Pro / Advanced | Monthly or Annual | Varies | Advanced workflow and administrative controls |
Your consumer rights in Nigeria
Refund and cancellation rights
In Nigeria you can seek redress for recurring charges or unfair business practices through local consumer protection bodies.
DocuSign’s published policy grants a 30-day refund request window for annual plans; outside that window refunds are generally not offered.
Escalation options
- If you cannot resolve charges with DocuSign, contact your payment provider to dispute recurring payments.
- You may escalate to the Consumer Protection Council (CPC) or other Nigerian consumer protection agencies for assistance.
- Note that App Store purchases are subject to Apple/Google processes, which you must also pursue where relevant.
Customer experiences
Positive feedback
Some users praise DocuSign for an efficient and secure signing experience with a user-friendly interface.
Reviews note useful workflow automation and compliance with security standards like ISO 27001.
Negative feedback
- Several reports cite poor or hard-to-reach customer service and difficulty cancelling subscriptions.
- Users have complained of unexpected recurring charges, denied refunds, and document access or transfer issues.
- See examples: GetApp review, Trustpilot, RealReviews.
Documentation checklist
What to gather before you cancel
- Account email address and DocuSign account ID (if available).
- Proof of purchase: receipts, invoice, or App Store / Google Play transaction ID.
- Screenshots of subscription settings, billing page, or cancelled confirmation screens.
What to include in support requests
- Clear statement of the request (cancel subscription, refund request, document retrieval).
- Relevant dates, subscription tier, and any transaction or invoice numbers.
- Contact information and preferred response method for follow-up.
Common mistakes
Not identifying the purchase channel
Many users assume DocuSign can cancel all subscriptions but Apple and Google Play purchases must be cancelled via those stores.
Example: contacting DocuSign support for an App Store subscription can delay resolution if you haven’t also checked your Apple subscription settings.
Missing proof and missing deadlines
Users often forget to save receipts or screenshots and then cannot prove purchase timing for refund requests.
Remember the 30-day window for annual refunds and the 24-hour App Store auto-renew cutoff to avoid missed deadlines.
Comparative recap
Quick comparison
| Purchase channel | How to cancel | Refund possibility |
|---|---|---|
| Apple App Store (iOS) | Cancel via iOS Settings > Subscriptions; DocuSign cannot cancel it for you. | Refunds handled by Apple; DocuSign does not control App Store refunds. |
| Google Play (Android) | Cancel via Google Play app or account; DocuSign cannot cancel it for you. | Refunds handled by Google Play; follow Google’s process. |
| DocuSign website (web-direct) | Cancel in Account Settings or contact DocuSign support / submit a case. | Annual plans: refund requests possible within first 30 days; otherwise unlikely. |
After cancelling
Download and archive documents
Download signed documents and any audit trails you need before access ends to keep local copies.
Check any integrations (cloud storage) to ensure documents remain accessible after cancellation.
Helpful links and support
- DocuSign terms and refund policy: Signature Web Terms
- Community cancellation guidance and support: DocuSign community
- App Store listing: DocuSign on the App Store
Address
Regional contact note
No dedicated DocuSign postal office in Nigeria was found in public listings at the time of this guide.
For local escalation, use the support portal links above or contact your payment provider or consumer protection agency.
Available regional office
DocuSign regional address (example listed regionally): Cairo Festival City, Business Park B2, Building 12B04 Ground Floor, Street 90, Cairo, Egypt.
Use this address only for reference; official support and cancellations are handled online through account settings or the support portal.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.