Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Doodly service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Doodly: Easy Method
What is Doodly
Overview
Doodly is a desktop animation tool for creating whiteboard, blackboard and glassboard-style videos using drag-and-drop assets and templates.
It is sold and supported via Voomly (the reseller/platform) and through app stores for mobile users.
Where it is sold
Licences are available directly from Doodly/Voomly and as in-app purchases via the Apple App Store and Google Play Store.
How you bought determines how you cancel and whether you can claim a refund.
How to cancel Doodly
Cancel if purchased on the web (direct)
- Email support@doodly.com requesting cancellation and refund if within the guarantee period.
- Include your account email, order number (if any), and a short reason for cancellation.
- If you are within 30 days request a full refund under the money-back guarantee.
Cancel if purchased through Apple or Google
- App Store (iOS): Open your Apple ID subscriptions in Settings and cancel the Doodly subscription there; Doodly cannot cancel it for you. See Apple cancellation guidance.
- Google Play (Android): Open the Google Play Store > Subscriptions and cancel the Doodly subscription there; Doodly cannot cancel it for you. See Google Play cancellation guidance.
What happens when you cancel
Access and usage
If you cancel a recurring subscription, you typically retain access until the end of the paid period.
For one-off refunds or cancellations within guarantees, access may be revoked when a refund is issued.
Account data and renewals
Canceling stops future renewals but does not always delete your account or data automatically.
Keep copies of important projects and correspondence in case you need to restore access later.
Will I get a refund?
Web purchases (Voomly/Doodly)
Direct web purchases have a 30-day money-back guarantee. Email support@doodly.com within 30 days for a 100% refund.
After 30 days the published policy states no refund for web purchases under the guarantee terms.
App Store and Google Play purchases
Subscriptions bought via Apple or Google are subject to those platforms' refund and cancellation rules.
Doodly cannot process refunds for in-app purchases; you must request refunds through Apple or Google.
Doodly plans and pricing
Price summary
Prices are listed by Doodly in USD; EUR equivalents below are approximate and based on mid‑January 2026 rates.
No Nigeria-specific pricing or offers were found in the sources available.
| Plan | Approx Price | Billing period | Main features |
|---|---|---|---|
| Standard Monthly | From $49 (~€45 - 46) | Monthly | 1,164 character images; 1,620 props; 150 music tracks; 20 video templates; 35 fonts; unlimited videos; standard support; Voomly Cloud bundle |
| Standard Annual | From $490 (~€450 - 465) | Annual | Same features as Standard Monthly, billed annually |
| Enterprise Monthly | From $79 (~€72 - 75) | Monthly | 3,959 characters; 3,341 props; 250 music tracks; 40 templates; premium support; Voomly Cloud bundle |
| Enterprise Annual | From $790 (~€730 - 750) | Annual | Same features as Enterprise Monthly, billed annually |
Your consumer rights in Nigeria
Cooling-off period
Nigerian law provides a 7-day cooling-off period for distance contracts; this is shorter than Doodly’s 30-day guarantee.
Doodly’s 30-day policy is more generous in principle, but actual compliance can vary - act promptly and keep records.
Other rights and third-party purchases
Consumers can seek remedies for defective or misrepresented products after the cooling-off period under Nigerian consumer protection rules.
If you bought through Apple or Google, use those platforms' mechanisms; Doodly cannot directly intervene for third-party purchases.
Customer experiences
Positive feedback
Users praise Doodly’s interface as intuitive and easy to use, highlighting drag-and-drop and template variety.
Many testimonials on Doodly’s site report satisfaction for teaching and marketing videos. See examples at Doodly reviews.
Negative feedback
There are recurring complaints about difficulty cancelling subscriptions and unresponsive support from third-party review sites.
Other issues include reports of deceptive pricing, aggressive upsells, and account access problems; see reports at Trustpilot.
Documentation checklist
What to prepare before contacting support
- Order number or transaction ID (if available).
- Email address used for the account and subscription details.
- Date of purchase and payment method (credit card, PayPal, App Store, Google Play).
Additional helpful items
- Screenshots of billing statements or subscription entries.
- Copies of any correspondence with support or app-store refund steps taken.
- Project files you wish to keep; back them up before cancellation or refund processing.
Common mistakes
Not checking where you bought the subscription
Many users try to contact Doodly to cancel App Store or Google Play subscriptions - those must be cancelled via the platform.
Always confirm whether the purchase was direct or an in-app purchase before contacting support.
Missing or not saving proof
Not saving order numbers, receipts or email threads makes refunds and disputes harder to resolve.
Keep copies of all communication, as prompt evidence helps when claiming refunds or contesting renewals.
Comparative recap
Quick comparison
Below is a concise comparison of cancellation paths and refund eligibility by purchase channel.
| Purchase channel | How to cancel | Refund window | Notes |
|---|---|---|---|
| Web (Voomly/Doodly) | Email support@doodly.com | 30-day money-back guarantee for full refund | Direct refunds processed by Doodly/Voomly; keep records |
| Apple App Store (iOS) | Cancel via Apple ID > Subscriptions | Subject to Apple refund policies | Doodly cannot cancel or directly refund in-app purchases |
| Google Play (Android) | Cancel via Google Play > Subscriptions | Subject to Google Play refund policies | Doodly cannot cancel or directly refund in-app purchases |
After cancelling
Follow-up steps
Save confirmation emails and check your bank or payment provider for refunds or stopped renewals.
If access is removed unexpectedly, contact support with your documentation.
Helpful links
- Doodly / Voomly 30-day guarantee
- iOS cancellation guidance
- Android (Google Play) cancellation guidance
- Independent user review summary
Address
Corporate address
Voomly LLC, 3443 W. Bavaria Street, Eagle, Idaho 83616, United States.
No Nigeria-specific postal address was found in the available documentation.
Contact email
For direct cancellation or refund requests for web purchases email: support@doodly.com.
For in-app purchases use Apple or Google support channels as applicable.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.