Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Ecwid service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Ecwid: Easy Method
What is Ecwid
Overview
Ecwid is a cloud-based e-commerce platform that lets individuals and businesses add an online store to websites, social media, and marketplaces.
It offers tiered paid plans and a free option, with storefront, inventory, and payment integrations managed through an Ecwid admin panel.
Typical uses
Merchants use Ecwid to sell products on their existing sites, on Facebook/Instagram, and across multiple channels with centralized order management.
Ecwid billing is handled by Ecwid (web) or by platform stores in some app-store contexts, while store payments go through the merchant's chosen payment processor.
How to cancel Ecwid
Cancel via Ecwid admin (recommended)
- Sign in to your Ecwid admin at your store dashboard.
- Go to My Profile → Billing and Plans → Cancel plan subscription (Unsubscribe).
- Confirm cancellation. The cancellation takes effect immediately and paid features are removed.
Notes on other channels
- Ecwid Terms of Use also allow downgrading to the free plan to stop future charges; you must cancel before closing the account.
- There is no separate policy in Ecwid documentation for canceling via App Store or Google Play; cancellations and subscription management are handled in the Ecwid admin.
What happens when you cancel
Access and features
Cancellation takes effect immediately. Access to paid features is removed at once and your store reverts to the free plan or limited functionality.
Any features tied to your paid plan (product limits, integrations, priority support) will stop working after cancellation.
Billing and data
No further subscription charges occur after cancellation; charges already billed remain non-refundable per Ecwid policy.
Your store data (products, orders, settings) typically remains in your Ecwid account, but you should export any critical data before making major changes.
Will I get a refund?
Subscription refunds
Ecwid states subscription charges are non-refundable. Canceling does not generate a refund for the unused portion of the billing period.
This no-refund rule is cited in Ecwid Help Center guidance and the Terms of Use.
Order and payment refunds
- Refunds for customer orders are handled by the merchant using the payment processor (Lightspeed Payments, PayPal, Stripe, etc.).
- Ecwid itself does not reverse payment processor transactions; merchants must issue refunds in the processor and mark orders refunded in Ecwid admin.
Ecwid plans and pricing
Summary of available plans (Nigeria)
The App Store in Nigeria shows Naira-based monthly pricing for Ecwid tiers; Ecwid web billing may use USD.
Exact EUR pricing for Ecwid in Nigeria is not publicly listed; use real-time currency conversion or contact Ecwid for EUR quotes.
Pricing table
| Plan | Price | Period | Key features |
|---|---|---|---|
| Venture Monthly (Nigeria App Store) | ₦49,900.00 | Monthly | List up to 100 products; Instagram/Facebook selling; email & chat support |
| Business Monthly (Nigeria App Store) | ₦89,900.00 | Monthly | Up to 2,500 items; Mailchimp integration; multilingual storefront; phone support |
| Unlimited Monthly (Nigeria App Store) | ₦199,900.00 | Monthly | Unlimited products; 12 hours custom development; priority support |
| Venture Monthly (Global USD) | $30.00 | Monthly | Venture-tier features (USD billing) |
| Business Monthly (Global USD) | $55.00 | Monthly | Business-tier features (USD billing) |
| Unlimited Monthly (Global USD) | $130.00 | Monthly | Unlimited-tier features (USD billing) |
Your consumer rights in Nigeria
Ecwid's published stance
Ecwid does not specify a 14-day cooling-off period or Nigeria-specific consumer-rights provisions in its documentation.
The platform states subscription charges are non-refundable and does not provide a global statutory refund in its Terms of Use.
Practical advice for Nigerian consumers
If you are a buyer unhappy with a merchant's product, contact the merchant first to request a refund or resolution.
If payment was made via card or PayPal and you cannot resolve it with the merchant, consider contacting your bank or payment provider about a chargeback according to their procedures.
Customer experiences
Positive feedback
Users often praise Ecwid for ease of use, intuitive interface, quick setup, and multilingual and mobile-friendly integrations.
Many reviewers highlight responsive customer support and suitability for beginners starting in e-commerce.
Negative feedback
Common complaints include removal of free plan options without warning, difficulty or frustration when canceling, and immediate loss of access despite paid periods.
Other negatives cited are limited customization, slow page loading in some cases, pricing increases, and communication issues around plan changes.
Documentation checklist
Before you cancel
- Account email and store ID (login address).
- Current plan name and billing cycle (monthly/annual).
- Payment method used for subscription (card, PayPal, App Store).
Useful records to keep
- Recent invoices or receipts showing billing dates and amounts.
- Exported product and order data (CSV) if you want backups.
- Support request IDs or correspondence if you need to escalate a dispute.
Common mistakes
Not confirming the cancellation method
Some users try to cancel via the mobile app or via App Store billing settings, but Ecwid subscription cancellation is handled in the Ecwid admin panel.
Always follow the My Profile → Billing and Plans → Cancel plan subscription path to ensure the cancellation is registered.
Assuming a refund will be issued
Many users expect pro-rata refunds after canceling; Ecwid's policy specifies subscription charges are non-refundable, so this assumption can lead to disputes.
If you need a refund, contact Ecwid support and your payment processor promptly, but be prepared that Ecwid itself does not offer subscription refunds.
Comparative recap
At-a-glance comparison
| Aspect | Ecwid (what to expect) |
|---|---|
| How to cancel | Use Ecwid admin: My Profile → Billing and Plans → Cancel plan subscription; immediate effect |
| Refund policy | Subscription charges are non-refundable; order refunds handled by merchants via payment processors |
| App Store / Google Play | No separate cancellation policy in Ecwid docs; manage subscription in Ecwid admin |
| Effect of cancelling | Immediate loss of paid features; no future charges |
| Local (Nigeria) specifics | No Nigeria-specific refund or cooling-off terms published by Ecwid; consult local consumer law if needed |
After cancelling
Immediate steps
Export your product catalog and order history if you need local backups or to migrate to another platform.
Check that invoicing and billing are stopped and confirm no new charges appear on your payment method.
Where to get help
Address
Ecwid headquarters
Ecwid (Lightspeed) headquarters: 687 South Coast Highway 101, Suite 239, Encinitas, California, 92024, United States.
Contact note
No Nigeria-specific postal cancellation address was found in Ecwid documentation; cancellations are processed via the Ecwid admin interface.
If you need a postal contact, use the headquarters address above and follow up via Ecwid support channels listed in the Help Center.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.