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Cancel EFAX
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Cancellation service #1 in Nigeria
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Efax service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel j2 eFax: Complete Guide
What is Efax
Overview
eFax is an online fax service that lets users send and receive faxes by email or through a web/mobile app. It replaces a traditional fax machine with cloud-based delivery and storage.
How it works
Subscribers get one or more fax numbers and a web portal or app to manage faxes, billing, and settings. Plans and billing are handled by eFax and, where purchased, by app store providers.
How to cancel Efax
Cancel via the eFax website
- Log into your account at eFax.
- Go to Account Settings or Billing.
- Click "Cancel My Account".
- Cancellation is effective at the end of your current billing cycle; free trials cancel immediately.
- Reference: eFax cancellation instructions.
Cancel via support or app stores
- Contact eFax support by chat, phone or email if you have an annual plan, multiple fax numbers, or an outstanding balance.
- Support will verify your identity (eFax number and last four digits of card may be requested).
- If you subscribed through Apple, cancel in your Apple subscription settings - uninstalling the app does not stop charges.
- Reference: eFax legal / App Store note.
What happens when you cancel
Access and service
When you cancel, you typically retain access until the end of the paid billing period unless you are on a free trial. After that, incoming and outgoing fax capability stops.
Data and renewal
Your stored faxes and account data may remain for a period defined in eFax policies; retrieve important documents before expiry. Automatic renewal stops after cancellation takes effect.
Will I get a refund?
eFax refund policy
eFax states activation fees, monthly subscription fees, usage fees, and storage fees are non-refundable. Cancelling on any day counts as use of that billing period; there are no prorated refunds.
Exceptions and third-party purchases
- Free trial accounts cancel immediately and avoid charges; special trials (e.g., 30-day corporate) may auto-begin paid billing after trial.
- Subscriptions bought via Apple are subject to Apple’s refund policies - contact Apple for those refunds.
- Independent summaries note refunds are generally not provided when cancelling via web or support; Apple refunds depend on Apple policies.
Efax plans and pricing
Available plan information
Official, current plan pricing in Nigeria was not available in the sources used for this guide.
Pricing overview
| Plan name | Billing frequency | Price |
|---|---|---|
| Varies | Varies | Varies |
Note: eFax pricing appears in USD or NGN in different channels. For exact local prices, check the eFax site or your app store listing.
Your consumer rights in Nigeria
Local consumer protection
In Nigeria, the Federal Competition and Consumer Protection Commission (FCCPC) enforces consumer rights under the Federal Competition and Consumer Protection Act.
You may raise complaints with the FCCPC about unfair business practices or disputed charges if local remedies fail.
Practical steps to protect your rights
- Keep written proof of cancellation (confirmation email or screenshot) and invoices.
- Dispute unfamiliar charges with your bank or card issuer promptly; many issuers require disputes within a limited window.
- For App Store purchases, pursue refunds through Apple channels as eFax does not control those transactions.
Customer experiences
Positive experiences
Many users praise eFax customer service for being friendly and efficient. Some reviewers note straightforward cancellations handled respectfully.
Long-term users have reported reliable service over many years.
Negative experiences
Other customers report difficulties canceling, especially when the web portal fails, or when on annual plans that require contacting support.
There are reports of unexpected or continued charges after cancellation and mixed experiences with billing dispute resolution.
Documentation checklist
What to gather before cancelling
- Account email and username
- Your eFax number(s)
- Last four digits of the payment card on file
- Recent invoices or billing statements
- Screenshots or copies of cancellation confirmation
Optional supporting documents
- Proof of attempted cancellation (if web UI failed)
- Correspondence with eFax support
- Bank or card statements showing disputed charges
Common mistakes
Assuming uninstall equals cancel
Uninstalling the mobile app does not cancel an active subscription. For Apple subscriptions, you must cancel via Apple subscription settings to stop billing.
Not keeping confirmation
Failing to obtain and retain a cancellation confirmation can make it harder to dispute charges later. Always save emails or screenshots.
Comparative recap
Quick feature comparison
| Topic | eFax | Notes |
|---|---|---|
| Cancellation methods | Web portal, support (chat/phone/email), or App Store for Apple purchases | Annual plans/multiple numbers often require support contact |
| Refunds | Generally no refunds; no prorated credits | Apple purchases follow Apple refund policy |
| Support verification | May require eFax number and last 4 digits of card | Keep documentation to expedite support |
| User experience | Mixed - many positive service reports, some billing/cancellation complaints | Outcomes can vary by account type and region |
After cancelling
Immediate steps
- Save or export any important faxes and contacts before access ends.
- Keep your cancellation confirmation and final invoices for at least 6 - 12 months.
Useful links
- eFax cancellation instructions
- eFax legal and refund policy
- Manage Apple subscriptions (Apple Support)
- Federal Competition and Consumer Protection Commission (Nigeria)
Address
Primary contact address
eFax headquarters (mailing contact):
700 S. Flower St., 15th Floor, Los Angeles, CA 90017
Notes on addresses
eFax may have other corporate or regional addresses listed in older or regional pages. Use the official contact pages or support channels for the current preferred mailing address.