Service de résiliation N°1 en Belgium
Madame, Monsieur,
Je vous notifie par la présente ma décision de mettre fin au contrat relatif au service Efax.
Cette notification constitue une volonté ferme, claire et non équivoque de résilier le contrat, à effet à la première échéance possible ou conformément au délai contractuel applicable.
Je vous prie de prendre toute mesure utile pour :
– cesser toute facturation à compter de la date effective de résiliation ;
– me confirmer par écrit la bonne prise en compte de la présente demande ;
– et, le cas échéant, me transmettre le décompte final ou la confirmation de solde.
La présente résiliation vous est adressée par e-courrier certifié. L’envoi, l’horodatage et l’intégrité du contenu sont établis, ce qui en fait un écrit probant répondant aux exigences de la preuve électronique. Vous disposez donc de tous les éléments nécessaires pour procéder au traitement régulier de cette résiliation, conformément aux principes applicables en matière de notification écrite et de liberté contractuelle.
Conformément aux règles relatives à la protection des données personnelles, je vous demande également :
– de supprimer l’ensemble de mes données non nécessaires à vos obligations légales ou comptables ;
– de clôturer tout espace personnel associé ;
– et de me confirmer l’effacement effectif des données selon les droits applicables en matière de protection de la vie privée.
Je conserve une copie intégrale de cette notification ainsi que la preuve d’envoi.
Cancel j2 eFax: Complete Guide
What is Efax
Overview
eFax is an online fax service that lets users send and receive faxes by email or through a web/mobile app. It replaces a traditional fax machine with cloud-based delivery and storage.
How it works
Subscribers get one or more fax numbers and a web portal or app to manage faxes, billing, and settings. Plans and billing are handled by eFax and, where purchased, by app store providers.
How to cancel Efax
Cancel via the eFax website
- Log into your account at eFax.
- Go to Account Settings or Billing.
- Click "Cancel My Account".
- Cancellation is effective at the end of your current billing cycle; free trials cancel immediately.
- Reference: eFax cancellation instructions.
Cancel via support or app stores
- Contact eFax support by chat, phone or email if you have an annual plan, multiple fax numbers, or an outstanding balance.
- Support will verify your identity (eFax number and last four digits of card may be requested).
- If you subscribed through Apple, cancel in your Apple subscription settings - uninstalling the app does not stop charges.
- Reference: eFax legal / App Store note.
What happens when you cancel
Access and service
When you cancel, you typically retain access until the end of the paid billing period unless you are on a free trial. After that, incoming and outgoing fax capability stops.
Data and renewal
Your stored faxes and account data may remain for a period defined in eFax policies; retrieve important documents before expiry. Automatic renewal stops after cancellation takes effect.
Will I get a refund?
eFax refund policy
eFax states activation fees, monthly subscription fees, usage fees, and storage fees are non-refundable. Cancelling on any day counts as use of that billing period; there are no prorated refunds.
Exceptions and third-party purchases
- Free trial accounts cancel immediately and avoid charges; special trials (e.g., 30-day corporate) may auto-begin paid billing after trial.
- Subscriptions bought via Apple are subject to Apple’s refund policies - contact Apple for those refunds.
- Independent summaries note refunds are generally not provided when cancelling via web or support; Apple refunds depend on Apple policies.
Efax plans and pricing
Available plan information
Official, current plan pricing in Nigeria was not available in the sources used for this guide.
Pricing overview
| Plan name | Billing frequency | Price |
|---|---|---|
| Varies | Varies | Varies |
Note: eFax pricing appears in USD or NGN in different channels. For exact local prices, check the eFax site or your app store listing.
Your consumer rights in Nigeria
Local consumer protection
In Nigeria, the Federal Competition and Consumer Protection Commission (FCCPC) enforces consumer rights under the Federal Competition and Consumer Protection Act.
You may raise complaints with the FCCPC about unfair business practices or disputed charges if local remedies fail.
Practical steps to protect your rights
- Keep written proof of cancellation (confirmation email or screenshot) and invoices.
- Dispute unfamiliar charges with your bank or card issuer promptly; many issuers require disputes within a limited window.
- For App Store purchases, pursue refunds through Apple channels as eFax does not control those transactions.
Customer experiences
Positive experiences
Many users praise eFax customer service for being friendly and efficient. Some reviewers note straightforward cancellations handled respectfully.
Long-term users have reported reliable service over many years.
Negative experiences
Other customers report difficulties canceling, especially when the web portal fails, or when on annual plans that require contacting support.
There are reports of unexpected or continued charges after cancellation and mixed experiences with billing dispute resolution.
Documentation checklist
What to gather before cancelling
- Account email and username
- Your eFax number(s)
- Last four digits of the payment card on file
- Recent invoices or billing statements
- Screenshots or copies of cancellation confirmation
Optional supporting documents
- Proof of attempted cancellation (if web UI failed)
- Correspondence with eFax support
- Bank or card statements showing disputed charges
Common mistakes
Assuming uninstall equals cancel
Uninstalling the mobile app does not cancel an active subscription. For Apple subscriptions, you must cancel via Apple subscription settings to stop billing.
Not keeping confirmation
Failing to obtain and retain a cancellation confirmation can make it harder to dispute charges later. Always save emails or screenshots.
Comparative recap
Quick feature comparison
| Topic | eFax | Notes |
|---|---|---|
| Cancellation methods | Web portal, support (chat/phone/email), or App Store for Apple purchases | Annual plans/multiple numbers often require support contact |
| Refunds | Generally no refunds; no prorated credits | Apple purchases follow Apple refund policy |
| Support verification | May require eFax number and last 4 digits of card | Keep documentation to expedite support |
| User experience | Mixed - many positive service reports, some billing/cancellation complaints | Outcomes can vary by account type and region |
After cancelling
Immediate steps
- Save or export any important faxes and contacts before access ends.
- Keep your cancellation confirmation and final invoices for at least 6 - 12 months.
Useful links
- eFax cancellation instructions
- eFax legal and refund policy
- Manage Apple subscriptions (Apple Support)
- Federal Competition and Consumer Protection Commission (Nigeria)
Address
Primary contact address
eFax headquarters (mailing contact):
700 S. Flower St., 15th Floor, Los Angeles, CA 90017
Notes on addresses
eFax may have other corporate or regional addresses listed in older or regional pages. Use the official contact pages or support channels for the current preferred mailing address.
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FAQ
Avertissement important concernant les limites du service
Dans un souci de transparence et de prévention, il est essentiel de rappeler les limites inhérentes à tout service d'envoi dématérialisé, même lorsqu'il est horodaté, tracé et certifié. Les garanties portent sur l'envoi et la preuve technique, mais jamais sur le comportement, la diligence ou les décisions du destinataire.
Attention, Postclic ne peut pas :
- garantir que le destinataire reçoive, ouvre ou prenne connaissance de votre e-courrier.
- garantir que le destinataire traite, accepte ou exécute votre demande.
- garantir l'exactitude ou la complétude du contenu rédigé par l'utilisateur.
- garantir la validité d'une adresse erronée ou non mise à jour.
- empêcher une contestation du destinataire sur la portée juridique du courrier.