Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Elasticsearch service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Elasticsearch: Easy Method
What is Elasticsearch
Overview
Elasticsearch is a distributed search and analytics engine that powers the Elastic Stack for logs, metrics, and full‑text search.
It is available as self‑managed software and as a hosted service (Elastic Cloud) with subscription plans and mobile app integrations.
Common uses
Organizations in Nigeria use Elasticsearch for observability, security analytics, and application search across large datasets.
Hosted plans bill monthly in USD and include features such as security, clustering, and machine learning on higher tiers.
How to cancel Elasticsearch
Cancel Web (Elastic Cloud)
- Sign into Elastic Cloud with your account.
- Delete every active deployment you no longer want to stop future billing immediately.
- To remove the account entirely, contact Elastic Support via Elastic Support.
Cancel mobile subscriptions (iOS / Android)
- iOS: Open Apple ID settings > Subscriptions and cancel the Elastic app subscription there.
- Android: Open Google Play Store > Account > Subscriptions and cancel the subscription from Google Play.
- Note: Uninstalling the app or cancelling on Elastic’s website does not stop App Store or Google Play subscriptions.
What happens when you cancel
Access and service
Deleting a deployment stops the hosted service and halts billing for that deployment going forward.
Access to the deleted deployment and its features ends once the resources are removed.
Data and retention
Data stored in deleted deployments is typically removed according to Elastic’s data retention policies and cannot be recovered after deletion.
Export any required data before deleting deployments to avoid permanent loss.
Will I get a refund?
General policy
There are generally no automatic refunds for prior usage on Elastic Cloud; deleting deployments stops future charges only.
Refund requests are evaluated on a case‑by‑case basis and handled by Elastic Support where applicable.
App store refunds and exceptions
- App Store (iOS) and Google Play refunds follow Apple’s and Google’s refund policies respectively.
- Exceptions or promotional refunds may be granted when required by law or explicitly stated in a promotion.
Elasticsearch plans and pricing
Pricing summary
Below are sample monthly prices in USD for common Elastic Cloud plans and a serverless dev example.
Actual billing is in USD; local currency equivalents depend on exchange rates at the time of billing.
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| Elastic Cloud Standard | US$95.00/month | Monthly | Core Elastic Stack features, security, clustering, dashboards |
| Elastic Cloud Gold | US$109.00/month | Monthly | Standard plus reporting, watcher, third‑party alerting |
| Elastic Cloud Platinum | US$125.00/month | Monthly | Gold plus ML anomaly detection, advanced security, CCR |
| Elasticsearch Serverless Dev Example | US$24.00/month | Monthly | Small dev env (2 GB searchable data; minimal usage) |
Your consumer rights in Nigeria
Local legal context
Nigeria does not have an automatic statutory 14‑day cooling‑off period for digital subscriptions equivalent to the UK/EEA rule.
Consumers in Nigeria must rely on contract terms, platform policies, or local consumer protection provisions for refunds.
Elastic’s stated obligations
- Elastic honors refund obligations where required by law or explicitly stated in promotions or contract terms.
- If you believe an exception applies, contact Elastic Support with your account and transaction details.
Customer experiences
Positive feedback
Many reviewers praise Elastic’s easy onboarding and responsive support for billing and account matters.
Customers often note helpful guidance and clear communication during cancellation or billing queries.
Negative feedback
Some users report frustration over costs, billing surprises, or unclear expectations about refunds.
A common misunderstanding is assuming uninstalling the app cancels a store subscription; this does not stop App Store or Google Play billing.
Documentation checklist
Before you contact support
- Account email and customer ID used for the subscription or Elastic Cloud account.
- Deployment names and IDs for any hosted resources you intend to delete.
- Dates and receipts for billing transactions you want reviewed for refunds.
What to include in a refund or cancellation request
- Clear statement of the action you want (delete deployment, cancel subscription, refund request).
- Supporting evidence such as screenshots of billing, subscription receipts, or transaction IDs.
- Contact information and preferred method of response.
Common mistakes
Uninstalling the app but not cancelling
Users frequently uninstall the Elastic mobile app and assume their subscription has been cancelled.
Example: An iPhone user deletes the app yet remains charged because the App Store subscription was not cancelled in Apple ID settings.
Expecting automatic refunds
Another common error is expecting automatic refunds for past usage after deleting deployments.
Example: Deleting a deployment stops future billing but does not guarantee refunds for prior months unless Support agrees to a case‑by‑case exception.
Comparative recap
Channel comparison
The table below summarizes cancellation steps, refund approaches, and key notes for each purchase channel.
| Channel | How to cancel | Refund approach | Notes |
|---|---|---|---|
| Web (Elastic Cloud) | Sign into Elastic Cloud → delete deployments; contact Support to remove account. | No automatic refunds; support handles requests case‑by‑case. | Deleting deployments stops future charges immediately. |
| App Store (iOS) | Cancel via Apple ID settings → Subscriptions. | Refunds governed by Apple’s refund policy. | Cancelling on Elastic’s site or uninstalling app does not stop App Store billing. |
| Google Play (Android) | Cancel via Google Play Store → Account → Subscriptions. | Refunds governed by Google Play’s refund policy. | Uninstalling the app does not cancel the Google Play subscription. |
After cancelling
Next steps
Export any needed data before deleting deployments to avoid irreversible loss.
Keep receipts and transaction IDs in case you need to request a refund or dispute a charge.
Helpful links
Address
Official correspondence
If you need to refer to Elastic’s official correspondence address from their terms and conditions, use the address below.
Mailing address
Elastic 4030 Smith Road Cincinnati, Ohio 45209 United States
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
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- guarantee the accuracy or completeness of content written by the user.
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