Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Elevenlabs service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Eleven Labs: Easy Method
What is Elevenlabs
Overview
Elevenlabs is a voice technology platform that offers text-to-speech, speech-to-text, voice cloning, dubbing, and API access for developers and creators.
The service is subscription-based with free and paid plans, and is available via web and mobile apps.
Core uses
Common uses include generating spoken audio from text, cloning voices for narration, and integrating TTS via API into apps and workflows.
Subscriptions provide monthly credits that are consumed as you generate audio or use features.
How to cancel Elevenlabs
Cancel via the web (recommended)
- Open a browser and go to elevenlabs.io.
- Log in to your account, click your Profile/Avatar, then choose Subscription.
- Select Manage subscription → Cancel. Confirm the cancellation prompt.
- See the official guide: How do I cancel my subscription?
Cancel via mobile stores
- iOS: Open iOS Settings → [your name] → Subscriptions, find ElevenReader/Elevenlabs and cancel there.
- Android: Open Google Play Store → Profile icon → Payments & subscriptions → Subscriptions and cancel ElevenReader/Elevenlabs.
- Store purchases follow the App Store / Google Play refund rules; see store-specific guidance.
What happens when you cancel
Access and credits
Cancellation takes effect at the end of your current billing cycle; you retain access until that date.
Unused monthly credits are typically lost when the cancellation period ends; they do not carry over after termination.
Renewals and data
Automatic renewal stops after cancellation, so you will not be charged for the next cycle by Elevenlabs (web) or by the store (if cancelled via the store).
Your account data, projects, or voice models may remain stored unless you delete them separately; review account settings or contact support to remove data.
Will I get a refund?
General refund policy
You may be eligible for a refund if you request it within 14 days of payment and you have not used any credit quota during that 14-day period.
The right to a refund is limited and may be subject to Elevenlabs' discretion outside jurisdictions with specific consumer protections.
Exceptions and store purchases
- For purchases via App Store or Google Play, refunds and cancellation are governed by the store policies; Elevenlabs cannot override them.
- The Terms of Service for non-EEA customers state that all sales are final and refunds are discretionary for Elevenlabs.
- For EU/EEA purchases there is a legal 14-day withdrawal right with possible refunds for unused service; see the EU terms link for details.
Official support and policy pages: Cancellation & Refunds, Terms of Use (non‑EEA), Terms of Use (EU/EEA).
Elevenlabs plans and pricing
Overview of plans
Elevenlabs publishes prices in US dollars globally; local currency equivalents vary with exchange rates and payment provider fees.
The table below summarises commonly listed plans and features; refer to the official site for current USD pricing and details.
| Plan | Price | Period | Features |
|---|---|---|---|
| Free | €0.00 | Monthly | 10k credits/month, TTS, Speech-to-Text, Music, Agents, Automated Dubbing, API access |
| Starter | Approximately € (equivalent of $5) | Monthly | 30k credits/month, commercial license, instant voice cloning, 20 Studio projects, Dubbing Studio |
| Creator | Approximately € (equivalent of $11; first month 50% off from $22) | Monthly | 100k credits/month, professional voice cloning, higher-quality audio (192 kbps) |
| Pro | Approximately € (equivalent of $99) | Monthly | 500k credits/month, 44.1kHz PCM audio output via API |
| Scale | Approximately € (equivalent of $330) | Monthly | 2M credits/month, multi-seat workspace |
| Business | Approximately € (equivalent of $1,320) | Monthly | 11M credits/month, low-latency TTS, 3 professional voice clones, 5 seats |
| Enterprise | Custom pricing in USD | Custom | Tailored terms, SLAs, SSO, more seats/voices, priority support |
Your consumer rights in Nigeria
Applicable law and geography
Nigeria is outside the EU/EEA; therefore EU/EEA statutory withdrawal rights do not automatically apply under local jurisdiction.
Elevenlabs' terms treat non‑EEA sales as final unless the company decides otherwise.
Practical rights and options
- You may still be able to request a refund within 14 days if no credits were used - this is stated in Elevenlabs' refund guidance but is not guaranteed for non‑EEA customers.
- Purchases made through Apple or Google must follow the store refund policies; contact Apple or Google for disputes about store-billed charges.
For unresolved billing or data issues you can contact Elevenlabs support or use your payment provider or bank to query or dispute charges where applicable.
Customer experiences
Positive feedback
Some users report excellent customer service and helpful, in-depth responses when support engaged; others praise the audio quality once setup is complete.
Positive reviews often highlight responsive human support and impressive voice generation after initial setup hurdles.
Negative feedback
Reported problems include difficulties cancelling, delayed or unhelpful support, and broken voice-clone verification for professional features.
Users also reported unexpected renewals or upgrades and concerns over credit consumption versus expected output for some plans.
Documentation checklist
What to gather before cancelling
- Account email and username used for Elevenlabs login.
- Subscription details: plan name, billing date, and payment method.
- Transaction receipts or screenshots of charges from your bank or store.
Supporting items for refunds or disputes
- Evidence of unused credits (if claiming a 14-day refund eligibility).
- Correspondence with Elevenlabs support and any case/ticket numbers.
- Store receipts for App Store or Google Play purchases (if applicable).
Common mistakes
Failing to cancel the correct place
People often cancel on the website but the subscription was billed through the App Store or Google Play, so charges continue.
Always check whether you subscribed via the web or a mobile store and cancel in that same place.
Missing timing or evidence
Waiting past the billing renewal date can result in another charge; cancel before the next cycle to avoid renewal.
Not saving receipts or screenshots makes refund/dispute requests harder to support with evidence.
Comparative recap
Quick comparison
The table below summarizes the main cancellation routes, how refunds are handled, and when cancellation takes effect.
| Method | Ease | Refund possible | Effective when | Notes |
|---|---|---|---|---|
| Web (elevenlabs.io) | High - manage in Profile → Subscription | Possible within 14 days if no credits used; otherwise discretionary | End of current billing cycle | Official support article: Help |
| iOS (App Store) | Medium - cancel via iOS Settings → Subscriptions | Subject to App Store refund policy | Varies by store; typically end of paid period | Use Apple receipts and support for disputes |
| Android (Google Play) | Medium - cancel via Google Play → Subscriptions | Subject to Google Play refund policy | Varies by store; typically end of paid period | Use Google Play support for refunds or disputes |
After cancelling
What to do immediately
- Save a screenshot or confirmation of your cancellation and any billing receipts.
- Check your account to confirm renewal is disabled and note your access end date.
Further steps and links
- Request refunds or open support tickets: Elevenlabs Help Center.
- For terms and conditions: Terms of Use (non‑EEA) and Terms of Use (EU/EEA).
- For store-specific refund requests follow Apple or Google refund pages via your purchase receipt.
Address
Official mailing address
Eleven Labs Inc., 169 Madison Ave #2484, New York, NY 10016.
Notes about local presence
No Nigeria-specific or Nigerian postal address was found in official sources; use the U.S. mailing address or support channels for formal correspondence.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.