Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Empower service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Empower: Easy Method
What is Empower
Overview
Empower is a personal finance app that offers budgeting, habit tracking and a paid cash-advance/subscription service that provides short-term advances and premium content.
How it is commonly used
Users may subscribe for premium features (monthly or annual plans) or use the cash-advance feature which typically includes a 14-day free trial before a recurring charge.
How to cancel Empower
Cancel inside the Empower web/mobile app
- Open the Empower mobile web app and go to "More".
- Select "Billing".
- Tap "Cancel subscription" to complete the cancellation.
- Allow time for the app to confirm the cancellation; save any on-screen confirmation or screenshot.
Cancel via App Store or Google Play
- If you subscribed through the App Store or Google Play, cancel the subscription in that store - this cannot be undone from within the Empower app.
- Use the store's subscription management or "Report a Problem" pages to request refunds or manage charges.
What happens when you cancel
Access and renewal
After cancellation you should lose access to premium features at the end of the current billing period unless otherwise stated.
Balances and transfers
Any remaining balance (for example from an Empower Card or AutoSave) is transferred to your linked external bank account after pending transactions settle.
Will I get a refund?
Official refund stance
There is no public, explicit Empower refund policy stating that subscription fees are refundable after the free trial.
Practical exceptions and platform options
- Empower offers a 14-day free trial for its cash-advance service; charges should not apply during that trial.
- If you bought the subscription via App Store or Google Play you may request refunds through those platforms' procedures.
- For unauthorised or incorrect charges, contact your card issuer or bank to dispute the transaction as a separate option.
Empower plans and pricing
Available plans
Below are the known plan names and price ranges converted to EUR as publicly listed; exchange rates can vary.
Notes on pricing
Prices shown are approximate and derived from available data; exact amounts billed may differ by country, currency and store fees.
| Plan | Price (EUR) | Period | Features |
|---|---|---|---|
| Monthly Power Access | €17.3 - €17.9 | Monthly | Premium content: motivational audio/video and coaching (beyond free habit tracker) |
| Yearly Power Access | €174 - €180 | Annual | Same premium content for the full year |
Your consumer rights in Nigeria
General protections
Consumers in Nigeria are protected by the Federal Competition and Consumer Protection Commission (FCCPC), which enforces fair trading and clear disclosure by businesses.
Practical steps and rights for digital subscriptions
- You have a right to clear pricing, trial terms and contact details before purchase.
- If charged without consent, you may lodge a complaint with your bank and the FCCPC and request a reversal or dispute the transaction.
- Platform purchases (Apple/Google) may have separate refund routes; follow those processes alongside any local complaints.
Customer experiences
Positive feedback
Some users report the app worked as a simple tool initially and appreciated basic features or the service when it functioned correctly.
Negative feedback
- Reports of unexpected subscription charges and difficulty cancelling.
- Complaints about slow or unhelpful customer support and reliance on canned chatbot replies.
- App glitches such as login problems, bank card linking failures and 2FA issues.
- Allegations of financial harm from auto-debits, overdraft fees and sudden account changes.
- Several reviewers have labelled the service a "scam" due to retained funds or unresolved cancellations.
Documentation checklist
What to gather before contacting support
- Account email and user ID associated with Empower.
- Date and method of subscription purchase (App Store, Google Play or in-app/web).
- Screenshots of billing pages, cancellation screens and any error messages.
- Receipts from App Store/Google Play or your bank/credit card statements showing the charge.
- Any written confirmations, chat transcripts or ticket numbers from support interactions.
Why these items help
Clear documentation speeds up disputes with the store, bank or regulatory body and provides proof of cancellation attempts and charges.
Common mistakes
Not cancelling in the correct place
A frequent error is attempting to cancel inside the Empower app after subscribing through Apple or Google. If you used the store, you must cancel in that store's subscription settings.
Missing proof and timing
Failing to save screenshots, confirmation emails or purchase receipts can weaken a refund or dispute claim.
Comparative recap
Quick comparison
The table below summarizes cancellation, refund and pricing characteristics to help you act quickly and choose the correct dispute route.
How to interpret
Use the "Cancellation method" to decide where to cancel and the "Refund option" column to decide where to request refunds or file disputes.
| Aspect | Empower (summary) |
|---|---|
| Cancellation method | In-app (More → Billing → Cancel) or via App Store / Google Play if purchased there |
| Refund option | No public refund guarantee; request via App Store/Google Play or dispute with your bank |
| Price (monthly) | Approximately €17.3 - €17.9 (varies by currency and region) |
| Customer feedback | Mixed: few positives but many reports of unexpected charges, poor support and glitches |
After cancelling
What to check immediately
- Save cancellation confirmation or screenshot and keep the last billing date for reference.
- Monitor your bank or card statement for any further charges for at least one billing cycle.
Helpful links and next steps
- FCCPC (file a consumer complaint): https://fccpc.gov.ng
- Apple refund and report a problem: Apple support - Request a refund
- Google Play refund & subscription help: Google Play - request a refund
- If charged without permission, contact your bank or card issuer to dispute the transaction and request a charge reversal.
Address
Postal contact for correspondence
P.O. Box 950502 Atlanta, GA 30377.
Notes on using the address
This postal address appears to be the only listed contact for EmPower Nigeria and is appropriate for written correspondence such as cancellation requests or formal complaints.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.