Cancel Envato Elements: Complete Guide

What is Envato Elements

Service overview

Envato Elements is a subscription service that offers unlimited downloads of digital assets such as graphics, templates, photos, fonts, video and audio under a commercial licence.

The service is managed online via the Envato Elements website and by third‑party app stores for some mobile subscriptions.

Who uses it

Individuals, freelancers and small teams commonly use Envato Elements for design, marketing and content production needs.

Licences cover commercial use per item as long as the item is downloaded while the subscription is active and a licence is obtained.

How to cancel Envato Elements

Cancel on the web (recommended)

• Log in to your Envato Elements account at elements.envato.com.
• Go to My Account → Manage subscription.
• Select Cancel subscription and follow the on‑screen prompts to confirm.

Cancel via App Store or Google Play

• If you subscribed through Apple App Store, open your Apple subscriptions and cancel there; Envato help does not detail app store cancellations.
• If you subscribed via Google Play, cancel in Google Play subscriptions; Envato directs users to manage app‑store subscriptions with the store provider.

What happens when you cancel

Access after cancellation

After you cancel, your Envato Elements subscription remains active until the next billing date.

You retain access to downloads and licences for the rest of the paid period.

Data, renewal and account records

Envato retains your account and licence records in accordance with their terms; your subscription will not renew once cancelled.

If you re‑subscribe later, new licence dates apply from the new subscription period.

Will I get a refund?

Envato refund policy (general)

Envato Elements generally does not offer refunds for subscription fees, except where required by applicable law or at Envato's discretion.

Change of mind, dissatisfaction or accidental sign‑ups are not guaranteed grounds for a refund.

Exceptions and processing

• If Envato grants a refund, it will be processed to the original payment method in the same currency.
• Users are responsible for any currency conversion fees charged by their bank or card provider.
• Local consumer protection laws can override this policy where applicable; see the consumer rights section below.

Envato Elements plans and pricing

Price overview

Envato publishes global pricing in USD; the figures below reflect typical plan pricing in USD as listed by Envato.

Local payment amounts may vary with bank or card conversion rates.

Plans

Your consumer rights in Nigeria

Local statutory rights

Envato does not advertise a statutory 14‑day cooling‑off or refund right for Nigeria.

Nigerian consumer protection law may offer remedies for faulty or misleading services, but there is no automatic 14‑day digital cooling‑off entitlement explicitly provided by Envato.

How rights may apply

• If a purchase was misrepresented or the service is defective, you may pursue remedies under Nigerian consumer protection rules.
• Contact Envato support first; keep receipts, dates, and screenshots to support any claim under local law.

Customer experiences

Positive feedback

Some users report fast and helpful customer service resolving issues within minutes.

There are cases where Envato provided fair refunds for unused billing periods when justified.

Negative feedback

Common complaints include low‑quality or broken assets, difficulties obtaining refunds, and unexpected charges from auto‑renewal.

Users on forums and review sites have reported issues with search relevance, deleted negative reviews, and mixed refund outcomes.

Documentation checklist

Before you contact support

• Account email and username used for the subscription.
• Billing receipts or bank/card statements showing the charge.
• Subscription start and (if applicable) cancellation date screenshots.

Evidence to improve your case

• Screenshots of broken or low‑quality assets, error messages, or missing downloads.
• Records of communications with Envato or App Store/Google Play if you used them.

Common mistakes

Assuming automatic refunds

Many users expect an immediate refund upon cancellation; Envato does not provide pro‑rata refunds and typically denies refunds except where required.

Example: cancelling mid‑month does not trigger a partial refund; access continues until the billing period ends.

Missing app‑store cancellations

Users sometimes cancel on the Envato website but forget they subscribed via Apple or Google and are still billed by the store.

Always check App Store or Google Play subscriptions if you used a mobile app to subscribe.

Comparative recap

Key features comparison

After cancelling

Useful links

• Cancel Your Subscription - Envato Elements Help
• Refunds - Envato Elements Help
• Envato Elements main site

Next steps and tips

Keep copies of cancellation confirmation emails and billing statements for at least one billing cycle.

If charged after cancellation, contact Envato Support and your bank or card provider; provide the documentation checklist items above.

Address

Corporate contact

Envato

Level 13, 2 Elizabeth St, Melbourne, Victoria 3000, Australia

How to reach support

Use the Envato Help Centre links above to submit support requests and check their contact options.

For App Store or Google Play subscription issues, contact Apple or Google support directly in addition to Envato.