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Cancel EVOICE
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Cancellation service #1 in Nigeria
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Evoice service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Evoice: Easy Method
What is Evoice
Overview
Evoice is a cloud-based virtual phone and business communication service that provides call forwarding, voicemail, and virtual numbers.
It is commonly used by small businesses and professionals to manage calls without a physical PBX.
Key functions
Evoice offers virtual numbers, call routing, voicemail-to-email, and mobile apps for iPhone and Android.
Features and availability can vary by plan and platform (web, Apple App Store, Google Play).
How to cancel Evoice
Cancel via Web (Administrator)
- Log into your Evoice account as the account administrator.
- Go to Billing → Cancel Account and follow the on-screen prompts.
- Confirm cancellation when prompted; keep a screenshot or confirmation number for your records.
- Support article: Canceling Your eVoice Account.
Cancel via Mobile App Stores
- Apple App Store (iPhone): Settings → Apple ID → Subscriptions → Evoice → Cancel Subscription.
- Google Play Store (Android): Open Play Store → My apps → Subscriptions → Evoice → Cancel → confirm.
- For store-based subscriptions, refunds and cancellations may be handled by Apple or Google; keep receipts.
What happens when you cancel
Access and service termination
After cancellation, access to Evoice features typically ends at the end of the current paid period or immediately for store-based subscriptions.
Call routing, voicemail, and number provisioning may be discontinued when the account is closed.
Data and account retention
Voicemail messages, call logs, and account settings may be deleted or archived according to Evoice policies.
Download any important recordings, logs, or invoices before cancelling to avoid data loss.
Will I get a refund?
Published refund policy
According to Evoice support, there are no refunds for pre-paid annual accounts if cancelled after the first 30 days of service.
The published policy also states no refunds are issued for inactivity.
Possible exceptions and steps
- If the service was not delivered as agreed or is defective, local consumer law in Nigeria may allow a refund or reasonable compensation.
- Document service failures (dates, screenshots, communication) and contact Evoice support first; escalate with evidence if needed.
- For subscriptions billed via Apple or Google, contact Apple Support or Google Play support for store-specific refund requests.
Evoice plans and pricing
Available plan information
Exact, up-to-date pricing for Evoice offerings in Nigeria could not be verified from available sources for 2024/2025.
If you need precise costs, contact Evoice sales or check the app store listing for regional subscription prices.
Summary table
| Plan | Price | Billing frequency |
|---|---|---|
| Standard / Business plans | Varies | Varies |
Your consumer rights in Nigeria
Federal Competition and Consumer Protection Act (FCCPA)
Under Nigeria's FCCPA (2018), blanket "no refund" policies may be invalid in some cases, especially where services are not provided or are defective.
Section 120 allows consumers to seek cancellation and refund or reasonable compensation if services are not provided as agreed.
How to use your rights
- Keep clear records of service failures, dates, and correspondence with Evoice.
- If Evoice does not resolve your complaint, you can file a complaint with Nigerian consumer protection authorities or seek legal advice.
- Useful background: discussion of no-refund policies in Nigeria.
Customer experiences
Positive feedback
- Many users report helpful, knowledgeable customer support and a user-friendly interface.
- Long-term users have described reliable service over multiple years.
Negative feedback
- Complaints include technical problems (app not updating, missed calls, inability to return missed calls via app).
- Other issues cited are frustrating customer service (long waits, poor follow-up), billing problems, and platform changes that harm usability.
- There are reports of prolonged outages with significant impact on businesses.
Documentation checklist
Account and billing records
- Account email, username, and administrator credentials (do not share passwords publicly).
- Subscription receipts, invoice numbers, and payment method details.
Problem evidence
- Screenshots or recordings of errors, missed calls, and app issues with date/time stamps.
- Copies of all communications with Evoice support and any response tracking numbers.
Common mistakes
Not using the correct cancellation channel
Many users try to cancel in-app when their subscription was billed through Apple or Google; the store must be used in that case.
Check your billing source before starting cancellation to avoid delays and confusion.
Insufficient documentation
Failing to save invoices, screenshots, and support replies makes it harder to claim refunds or prove service failures.
Always capture confirmation screens and keep copies of correspondence until the matter is fully resolved.
Comparative recap
Quick comparison
| Method | Steps | Refund likelihood | Notes |
|---|---|---|---|
| Web (Administrator) | Log in → Billing → Cancel Account | Low (per policy), exceptions possible | Best for account-level cancellations and retaining records. |
| Apple App Store | iPhone Settings → Subscriptions → Evoice → Cancel | Depends on Apple refund process | Apple manages billing and refund decisions for App Store subscriptions. |
| Google Play Store | Play Store → Subscriptions → Evoice → Cancel | Depends on Google Play refund process | Google Play handles billing and may process refunds separately. |
Takeaway
Choose the cancellation route that matches how you were billed and keep clear evidence of cancellation and issues.
For disputed refunds, combine platform processes with documentation and local consumer-rights channels.
After cancelling
Immediate actions
- Save confirmation screenshots, emails, and any cancellation ID you receive.
- Export voicemails, contacts, and call logs you need before access ends.
Next steps and support links
- Evoice cancellation support: Canceling Your eVoice Account.
- Apple refunds/help: contact Apple Support via your device or Apple Support.
- Google Play refunds/help: visit Google Play Help.
- Nigeria consumer law context: No-refund policies in Nigeria (discussion).
Address
Corporate office
Primary corporate address for Evoice (United States): 700 W 7th St, 15th Floor, Los Angeles, California 90017, United States.
This is the known corporate office; regional support is typically managed online via support channels.
Contacting support
Use the Evoice support center for account-specific help and cancellation confirmation: eVoice Support.
If you need to escalate in Nigeria, gather documentation and consider contacting local consumer protection authorities for dispute resolution.