Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Expensify service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Expensify: Easy Method
What is Expensify
Overview
Expensify is an expense management and reporting service that helps individuals and businesses capture receipts, create expense reports, and manage travel bookings.
It offers mobile-first features such as SmartScan receipt capture, reporting tools, approvals, and accounting integrations.
Primary uses
Common uses include automated receipt scanning, mileage and expense tracking, corporate policy enforcement, and booking or managing travel itineraries.
Billing and plans are managed through Expensify’s subscription system, with pricing published in euro-equivalent amounts.
How to cancel Expensify
Cancel via web or app (recommended)
- Send an email to concierge@expensify.com notifying Expensify that you do not want the subscription to renew before the end of your current term.
- Include your account email, company name (if applicable), and subscription or billing details in the message.
- Keep a copy of the sent email and any response for your records.
Cancel via App Store or Google Play
- If you subscribed through iOS or Android, manage and cancel the subscription directly in your App Store or Google Play account settings.
- Official Expensify sources do not provide specific in-store cancellation steps; follow the store’s subscription cancellation flow.
Cancel travel bookings
- You can cancel travel bookings (flights, hotels, car, rail) directly inside Expensify at no fee when you do it yourself.
- If Expensify support (Concierge) cancels a trip for you, a $25 fee per trip applies; refunds from the booking depend on the provider’s policy.
What happens when you cancel
Access and service continuity
Your subscription will remain active until the end of the current billing term unless otherwise agreed.
After the term ends, access to subscribed features will stop according to the service level you had.
Renewal and billing
To prevent automatic renewal you must notify Expensify before the end of your subscription term.
If you fail to cancel in time, the subscription will auto-renew and you will be charged for the next term.
Data and records
Your account data (receipts, reports, travel bookings) may remain accessible according to Expensify’s data retention practices and your account type.
Keep local copies of important receipts or reports before cancellation if you need long-term offline records.
Will I get a refund?
Expensify refund policy
Expensify’s Terms of Service state that all fees and charges are nonrefundable and there are no refunds or credits for partially-used periods.
You remain responsible for all fees accrued up to the point of cancellation.
Exceptions and travel refunds
- Travel booking refunds or credits depend entirely on the booking provider’s policies, not on Expensify’s refund policy.
- If Expensify support cancels travel for you, the $25 support cancellation fee applies and any refund is subject to the provider’s rules.
Expensify plans and pricing
Pricing summary
Below are Expensify’s published plan names, euro-equivalent prices, billing period and main features as provided by official sources.
Prices apply regardless of geographic location and may be billed in EUR depending on the billing account.
Plan table
| Plan | Price | Period | Features |
|---|---|---|---|
| Collect | €5.00 per member/month | Monthly | Unlimited SmartScans, expense tracking, travel booking, basic approvals, accounting integrations |
| Control (annual, with Expensify Card ≥50% US spend) | €9.00 per active member/month | Monthly (annual commitment) | Multi-level approvals, policy automation, custom reporting, access control, enhanced cashback |
| Control (annual, without Card) | €18.00 per active member/month | Monthly (annual commitment) | Same as Control but no card-linked discount or cash back |
| Control (pay-per-use, no commitment) | €36.00 per active member/month | Monthly (pay per use) | Full Control features without long-term commitment |
Your consumer rights in Nigeria
Applicable Nigerian context
Nigerian consumer protections such as the Federal Competition and Consumer Protection Act (FCCPA) may provide rights against defective services or unfair contract terms.
These rights can, in some cases, give consumers remedies even when a provider’s contract states no refunds.
Practical steps for Nigerian consumers
- Keep copies of contracts, billing records, and all correspondence with Expensify.
- If you believe Expensify’s terms conflict with Nigerian consumer law, consider contacting a local consumer protection authority or obtaining legal advice.
Customer experiences
Positive feedback
Many users praise Expensify for its ease of use, fast receipt capture (SmartScan), intuitive mobile app, and automation that saves time on expense reporting.
Reviews on platforms like Trustpilot and Trustradius highlight strong mobile usability and reporting capabilities.
Negative feedback
Common complaints include difficulties with customer service (Concierge), problems cancelling subscriptions, and reports of unexpected or recurring charges.
Some reviews on Reddit, Capterra and similar sites describe slow or generic support responses and billing disputes that were hard to resolve.
Documentation checklist
Account and subscription details
- Account email address and company name (if applicable).
- Subscription ID, billing invoice numbers, and dates of charges.
Supporting evidence
- Copies of cancellation requests (emails sent to concierge@expensify.com) and any responses received.
- Screenshots of subscription settings, receipts of charges, and travel booking details if relevant.
Common mistakes
Assuming in-store cancellation is handled by Expensify
Some users assume cancelling the account in the app or emailing support automatically cancels App Store or Google Play subscriptions.
In many cases you must cancel separately through the store where the subscription was purchased.
Waiting until after auto-renewal
Waiting to cancel until after the renewal date can lead to an unwanted charge because Expensify requires notification before the end of the subscription term.
Always cancel well before the renewal date and keep evidence of the cancellation request.
Not keeping records
Failing to save emails, invoices, or screenshots makes disputes harder to resolve with support or a consumer authority.
Keep copies of every interaction and transaction related to the cancellation.
Comparative recap
How Expensify compares
The table below summarizes key aspects of Expensify versus a typical app-store-managed subscription experience.
Quick reference
| Aspect | Expensify | Typical App Store Subscription |
|---|---|---|
| Cancellation method | Notify concierge@expensify.com before term end; in-store subscriptions must be cancelled in the store settings. | Cancel via App Store or Google Play subscription settings; provider support may not control store billing. |
| Refund policy | All fees are stated as nonrefundable; no credits for partially-used periods. | Refunds depend on store policy (Apple/Google) and are handled by the store, which may offer discretionary refunds. |
| Travel cancellations | User-cancelled travel inside the app: no fee. Support-cancelled: $25 per trip; refunds depend on booking provider. | May vary by travel booking channel; store-managed subscriptions typically do not handle travel provider refunds. |
| Customer support | Mixed reviews: praised for automation but criticised for Concierge responsiveness and dispute handling. | Support quality varies widely depending on the vendor; app stores have their own dispute mechanisms. |
| Pricing transparency | Published euro-equivalent plans apply globally; billing currency may be EUR depending on account. | Store subscriptions may show local currency pricing and follow store billing rules. |
After cancelling
Next steps
- Save copies of all important receipts, reports and account data before access ends.
- Monitor your bank/card statements for any unexpected charges after cancellation and keep evidence.
Helpful links
- Expensify Terms of Service
- Expensify Help Center - Canceling Travel Arrangements
- Trustpilot - Expensify reviews
Address
Corporate mailing address
Expensify’s publicly listed headquarters address is:
401 SW 5th Ave., Portland, Oregon 97204, United States
Contact reminder
For cancellations and subscription questions, email concierge@expensify.com and keep written records of all correspondence.
If you face unresolved issues in Nigeria, consider contacting local consumer protection authorities or seeking legal advice.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.