Serviço de cancelamento N.º 1 em Portugal
Senhora, Senhor,
Notifico através desta a minha decisão de pôr termo ao contrato relativo ao serviço Faceapp.
Esta notificação constitui uma vontade firme, clara e inequívoca de cancelar o contrato, com efeito na primeira data possível ou de acordo com o prazo contratual aplicável.
Solicito que tome todas as medidas úteis para:
– cessar toda a faturação a partir da data efetiva de cancelamento;
– confirmar-me por escrito a boa tomada em conta deste pedido;
– e, se for o caso, transmitir-me o extrato final ou a confirmação de saldo.
Este cancelamento é-lhe dirigido por correio eletrónico certificado. O envio, a datação e a integridade do conteúdo estão estabelecidos, o que faz dele um escrito comprovativo que responde às exigências da prova eletrónica. Dispõe portanto de todos os elementos necessários para proceder ao tratamento regular deste cancelamento, de acordo com os princípios aplicáveis em matéria de notificação escrita e de liberdade contratual.
De acordo com as regras relativas à proteção de dados pessoais, solicito também:
– que elimine todos os meus dados não necessários às suas obrigações legais ou contabilísticas;
– que encerre qualquer espaço pessoal associado;
– e que me confirme a eliminação efetiva dos dados segundo os direitos aplicáveis em matéria de proteção da vida privada.
Conservo uma cópia integral desta notificação assim como a prova de envio.
Cancel Faceapp: Easy Method
What is Faceapp
Overview
Faceapp is a photo-editing app that uses AI filters to change age, gender, hair, and other facial features. It offers free features and paid "Pro" subscriptions for additional filters and higher usage limits.
Main functionality
The app is available on iOS, Android, and via a web purchase option at facelyapp.ai. Subscriptions and purchases may be handled by Apple, Google Play, or Stripe depending on how you bought the service.
How to cancel Faceapp
On iPhone (App Store)
- Open the Settings app > tap your name > Subscriptions, or open the App Store > your profile > Subscriptions.
- Find Faceapp and choose Cancel Subscription. Uninstalling the app does not cancel the subscription.
- To request a refund for an App Store charge, use the "Report a Problem" button on the Apple receipt or visit Apple Report a Problem.
On Android (Google Play)
- Open the Google Play Store > Menu > Payments & subscriptions > Subscriptions.
- Select Faceapp and Cancel subscription. Deleting the app will not stop billing.
- To request refunds, contact Google via their support page; Faceapp does not control Google Play refunds.
On the Web (facelyapp.ai)
- Cancel via the Stripe Customer Portal using the link emailed at purchase. Cancellation stops auto-renewal but keeps access until period end.
- If you cannot find the portal link, contact support at support@facelyapp.ai for help.
- Cancel at least 24 hours before the next billing date to avoid renewal. Deleting the app or account does not automatically cancel web subscriptions.
What happens when you cancel
Access and auto-renewal
Cancelling disables automatic renewal, so your subscription will not renew at the next billing date. You retain paid access until the end of the current paid period.
Billing and transaction records
Charges already processed are generally not reversed by cancellation. For refunds, follow the refund rules for the purchase method (App Store, Google Play, or web Stripe portal).
Data and account
Cancelling a subscription does not necessarily delete your account or uploaded images. If you want data removed, contact support or follow Faceapp's data/deletion procedures in the Terms of Use.
Will I get a refund?
General policy
Faceapp states that purchases are generally final and non-refundable unless specific conditions are met. Refunds are subject to the channel you used to purchase.
Website (facelyapp.ai) exceptions
- Web purchases may be refunded if requested within 7 days of purchase and if user-generated output is three images or fewer.
- No refunds are granted after 7 days or where usage exceeds three images, per Faceapp's web refund rules.
App Store and Google Play purchases
Refunds for purchases through Apple or Google Play are handled by those stores. Faceapp has no independent refund obligation for third-party marketplace purchases.
Faceapp plans and pricing
Typical offering
Plan names and prices vary by country, platform, and promotions. Exact prices shown in stores at purchase time are binding for that transaction.
Pricing variability
App Store and Google Play may show local-currency prices and change them over time. Web purchases use the price presented during checkout on facelyapp.ai.
| Plan | Billing | Price |
|---|---|---|
| Free | One-time / No subscription | Varies |
| Monthly Pro | Monthly auto-renew | Varies |
| Yearly Pro | Annual auto-renew | Varies |
| Lifetime / Other | One-time purchase | Varies |
Your consumer rights in Nigeria
Statutory protections
Nigerian consumer protection laws and any statutory rights remain in force and cannot be waived by app terms. If local law grants a refund right, that right is independent of Faceapp's stated policy.
How Faceapp's policy interacts with local law
Faceapp states it will not override mandatory consumer protections. If you believe your statutory rights in Nigeria apply, document your case and seek local consumer protection advice or mediation.
Customer experiences
Positive feedback
- Many users praise Faceapp's transformation filters (age, gender, hair) and say the AI appears realistic.
- Users report enjoyment of the creative and entertainment value of the app’s effects.
Negative feedback
- Nigerian App Store reports include recurring charges after uninstalling and unexpected overcharging on some transactions.
- Other complaints include forced Pro upsells, subscription not transferring between platforms, hidden usage limits, denied features, and slow or unhelpful customer service.
Documentation checklist
What to gather before contacting support
- Purchase receipt or transaction email (App Store/Google Play/Stripe receipt).
- Date and amount charged, payment method, and device/platform used to purchase.
- Examples of usage (number of images edited) if requesting a web refund under the 7-day/3-image rule.
Where to submit proofs
- For web purchases: contact support@facelyapp.ai and include receipts and screenshots.
- For App Store or Google Play: use the store's refund mechanisms (Apple "Report a Problem" or Google Play support) and attach receipts.
Common mistakes
Assuming uninstall cancels the subscription
Many users delete the app and assume billing stops. Uninstalling does not cancel a subscription with Apple, Google, or Stripe. You must cancel through the store or the Stripe portal.
Missing the cancellation window
Waiting until the billing date or after renewal can result in an extra paid period. Cancel at least 24 hours before renewal. For web refunds, delaying beyond 7 days or exceeding the 3-image threshold can forfeit refund eligibility.
Comparative recap
Platform differences
Cancellation process and refund eligibility differ depending on whether you bought via Apple, Google Play, or the website. Know where you purchased before starting the refund/cancellation process.
Quick reference table
| Platform | How to cancel | Refund responsibility |
|---|---|---|
| App Store (iOS) | Cancel in Apple Subscriptions; uninstalling does not cancel. | Handled by Apple. Use "Report a Problem" on receipt for refunds. See Faceapp policy at facelyapp.ai refund policy. |
| Google Play (Android) | Cancel in Google Play > Subscriptions; uninstalling does not cancel. | Handled by Google. Request refunds via Google Play support. Faceapp directs users to Google for store purchases. |
| Web (facelyapp.ai) | Use Stripe Customer Portal link emailed at purchase or contact support@facelyapp.ai. | Faceapp may refund within 7 days if usage ≤ 3 images; otherwise generally non-refundable. |
After cancelling
What to check next
- Confirm cancellation via the store or Stripe portal and keep any confirmation emails or screenshots.
- Monitor your bank or card statement for any further charges over the next billing cycle.
Helpful links and contacts
- Faceapp web refund policy: facelyapp.ai/refund-policy
- Contact Faceapp support: support@facelyapp.ai
- Apple refunds/help: Apple Report a Problem
- Google Play support: Google Play Help
Address
Corporate address
FaceApp Technology Limited, 28th October Ave 319a, 8th Floor - Office 801A, Limassol, 3105, Cyprus.
Legal and DMCA notices
For legal correspondence and DMCA notices, refer to the Terms of Use and contact details published on Faceapp's official website.
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FAQ
Aviso importante sobre os limites do serviço
Num espírito de transparência e prevenção, é essencial relembrar os limites inerentes a qualquer serviço de envio desmaterializado, mesmo quando é datado, rastreado e certificado. As garantias incidem sobre o envio e a prova técnica, mas nunca sobre o comportamento, a diligência ou as decisões do destinatário.
Atenção, Postclic não pode:
- garantir que o destinatário receba, abra ou tome conhecimento do seu correio eletrónico.
- garantir que o destinatário trate, aceite ou execute o seu pedido.
- garantir a exatidão ou a integralidade do conteúdo redigido pelo utilizador.
- garantir a validade de um endereço errado ou não atualizado.
- impedir uma contestação do destinatário sobre o alcance jurídico do correio.