Cancel Fastvpn: Complete Guide

What is Fastvpn

Overview

Fastvpn (often branded as FastestVPN) is a virtual private network service that provides encrypted connections, server access, and privacy tools for internet users.

It is offered directly via the FastestVPN website and through app stores such as the Apple App Store and Google Play.

Key characteristics

Fastvpn markets itself on speed, simplicity, and cross-platform support with dedicated apps for multiple devices.

The provider publishes terms and conditions and maintains a stated money-back policy that varies by purchase channel.

How to cancel Fastvpn

Cancelling a direct web subscription

• Log in to your account at fastestvpn.com.
• Locate the subscription or billing section in your account dashboard.
• Turn off auto-renew at least 24 hours before the end of the current billing period to prevent the next charge.
• Note: Cancelling midway through a billing period does not trigger a refund for the unused time.

Cancelling via App Stores (Apple / Google)

• Open the Apple App Store or Google Play Store on the device used to subscribe.
• Find your subscriptions in your Apple ID or Google account settings and cancel the Fastvpn subscription there.
• Follow the platform’s cancellation and refund policies; Fastvpn refers users to the respective App Store terms.

Contacting support for cancellation help

• If you cannot cancel via the site or app store, contact Fastvpn support and provide account details and order ID.
• Keep screenshots or confirmation emails in case you need to escalate or dispute a charge.

What happens when you cancel

Access after cancellation

If you cancel auto-renew, you typically retain access until the end of the current paid period.

Cancelling does not usually remove the account immediately; services remain active until expiry.

Renewal and billing

Auto-renew must be turned off at least 24 hours before the period end to avoid the next charge for web subscriptions.

App Store cancellations are governed by Apple or Google billing cycles; check your store account for exact expiry timing.

Data and account retention

Account data, settings, and logs are subject to Fastvpn’s privacy and retention policies as described in their terms of service.

If you need account deletion, request this specifically from support and confirm any data retention terms.

Will I get a refund?

General refund policy

Fastvpn’s official policy states a 31-day money-back guarantee applies only to purchases made via the respective App Stores.

No refunds are available after the first 31 days or for auto-renewals according to the provider’s published terms.

Important exceptions

• Payments made with cryptocurrency are explicitly excluded from any refund eligibility.
• Cancelling a web purchase midway does not entitle you to a refund for unused time; you must disable auto-renew before the deadline.

Where to request a refund

For App Store purchases, follow the refund processes of Apple or Google when applicable.

For web purchases, contact Fastvpn support but expect the provider’s stated no-refund rule for web/auto-renew situations to apply.

Fastvpn plans and pricing

Pricing overview

Exact plan prices depend on the purchase channel and local app store listings.

No complete EUR pricing for Nigeria was found; USD pricing is available on the official website and NGN pricing may appear in the Nigerian App Store.

Plans table

Your consumer rights in Nigeria

Local protection summary

Nigerian consumer law may provide cooling-off or refund protections for digital services, particularly for cross-border e-commerce.

Common guidance for cross-border purchases often mirrors a 14-day cooling-off window, though specifics can vary.

How Fastvpn’s policy interacts with Nigerian rights

• Fastvpn’s stated 31-day money-back guarantee applies only to App Store purchases, which may not align with local expectations.
• The provider excludes refunds for cryptocurrency purchases, limiting recourse for that payment method.
• Requirements to proactively cancel auto-renew (24 hours before period end) mean consumers must act early to avoid unwanted charges.

What to do if you believe rights are breached

If you think Fastvpn’s policy conflicts with Nigerian law, keep documentation and consider contacting local consumer protection authorities.

Seek legal advice or file complaints through appropriate Nigerian regulatory channels if necessary.

Customer experiences

Positive feedback

Some reviewers on Trustpilot praise Fastvpn for reliability, a user-friendly interface, helpful customer support, and reasonable pricing.

These reviews highlight instances of fast support and perceived good value for money.

Negative feedback

Other users report technical connectivity issues, occasional slow performance, and app-specific problems (for example, Android TV app complaints).

There are also reviews describing difficulties cancelling subscriptions, account freezes after purchase, verification demands, and refund delays.

Balanced takeaway

Overall, experiences are mixed: many users find the service workable, while others face frustrating technical or billing issues.

Keeping records of transactions and communication helps if you need to escalate a dispute.

Documentation checklist

Before you cancel

• Subscription confirmation email or order number.
• Account login email and any customer ID.
• Payment method details (last 4 digits, transaction date).

If you request a refund or dispute

• Screenshots of billing entries, auto-renew settings, and cancellation confirmations.
• Correspondence with Fastvpn support and any ticket numbers.
• Receipts from Apple or Google if purchase was via an app store.

Common mistakes

Missing the auto-renew deadline

A frequent error is not turning off auto-renew at least 24 hours before the billing period ends for web subscriptions.

If you miss the deadline you will usually be billed for the next period and not be eligible for a refund.

Using the wrong cancellation channel

Cancelling on the website when you subscribed via an app store (or vice versa) can lead to confusion and unresolved charges.

Always cancel through the same channel you used to subscribe: website subscriptions via the account dashboard, app subscriptions via Apple/Google.

Paying with cryptocurrency

Users who pay with cryptocurrency forfeit refund eligibility under Fastvpn’s stated policy.

If you want refund flexibility, choose a refundable payment method and keep records of purchases.

Comparative recap

Side-by-side comparison

After cancelling

What to check immediately

Confirm cancellation in your account or app store and save any confirmation emails or screenshots.

Monitor your payment method for unexpected charges for at least one billing cycle.

Helpful links and next steps

• FastestVPN terms of service: https://fastestvpn.com/terms-of-service
• Trustpilot (FastestVPN reviews): https://www.trustpilot.com/review/fastestvpn.com
• Trustpilot (fastvpn.im reviews): https://www.trustpilot.com/review/www.fastvpn.im
• If purchased via Apple/Google, use your store’s support pages to request refunds or review charges.

Address

Official correspondence

Fastest VPN

6366 S La Jolla Ave, Los Angeles, California 90048, United States

Notes about local contact

No specific Nigerian office was found in available records; use the global support channels or the U.S. address for written correspondence.